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3 locations in Kingston
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Reviews
5.2 Fair
Dec 2019
Pros:
Staff was excellent, drop off and drop in point also in good location. Near airport.Cons:
I didn’t expect that the car rental price is not included insurance what makes half of price in day from car price. Total expenses was more than I was expected and any other options to don’t buy insurance and drive was not a option. So I have a question - why don’t you put already that insurance cost in day charge for the car? I felt really disappointed.2.0 Poor
Oct 2018
Pros:
I wad disappointed because the car I reserve was not available and I was offered another car way below what I had ask forCons:
I wad disappointed because the car I reserve was not available and I was offered another car way below what I had ask for10.0 Wonderful
Aug 2018
Pros:
Courteous, Professional and WarmCons:
It was raining and Car was outside (no covering)10.0 Wonderful
Aug 2018
Pros:
Customer service,the dropping off the vehicle,the car drove very well I have no problems will rent again10.0 Wonderful
Jul 2018
Pros:
Amazing service6.8 Okay
May 2017
Pros:
Liked the carCons:
Was a lot more money than what I booked it forOne location in Kingston
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Reviews
10.0 Wonderful
May 2021
Pros:
Always greeted with a smile and professionalism here. Is a great experience thus far!Cons:
Always greeted with a smile and professionalism here. Is a great experience thus far!2.4 Poor
Jan 2018
Pros:
Drop off was easy.Cons:
First of all, I’m not the type to leave comments but I had to this time because I don’t want anyone to be in the position I was in on their vacation/trip. Ok so my flight to Kingston, Jamaica came in a little later than was scheduled due to the weather, so one would assume that my vehicle would be ready and waiting since my scheduled pick up time. It wasn’t, and no explanation was given as to why it wasn’t. The representative at the counter took forever to process the papers, all in the meantime talking to (and about) other co-workers, answering personal cell phone calls, and text messages. That was very unprofessional. I made a reservation and ended up having to pay more than the original amount that was on my reservation. Then the vehicle I got for the amount of money I paid was in terrible conditions. All the lights on the dash would come on and off constantly. The door lights stayed on for the entire trip. I went around the vehicle, opening and ensuring that all the doors were closed, but the light remained on. I was traveling with my family, including my children and I wasn’t comfortable seeing the door light on. Another thing, the seats did not adjust. Half the seatbelts in the vehicle did not work. That vehicle should not be rented to anyone else. It’s evident that the vehicle was involved in an accident and the repairs were not well done. The ride was uncomfortable and the only thing I could think of and prayed about was that nothing would happen to my family in this vehicle before I return it. Because it sure felt like it was gonna break at any point. I will NEVER RENT FROM ACE/ISLAND RENTAL EVER AGAIN. Not even here in the U.S.8.0 Very good
Feb 2017
Pros:
Unlimited miles, fuel efficiency.Cons:
N/A3 locations in Kingston
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Reviews
8.0 Very good
Feb 2024
10.0 Wonderful
Oct 2022
10.0 Wonderful
Dec 2021
8.8 Very good
Oct 2019
Pros:
The staff was super friendly. Pick up and drop off was an ease. I hope the prices will be competitive again so I can book with them again.2.0 Poor
Aug 2019
Pros:
Kamarley tried to overcharge me. My two weeks res. Was for $531.24. Upon arriving I gave him the reservation number and he confirm my name and that I had it booked for two weeks and I declined all extras. He then said my total is $700.00, I asked for a breakdown of the price (never got it)Cons:
They will try to overcharge you and when you refuse to pay more than your reservation rate, they make you wait for hours before you get a car.6.0 Okay
Aug 2018
Pros:
Fast service Nice personel Thorough inspection of the car prior to departureCons:
Expensive additional insurance Old car (> 84’000km) No route maps provided, not even for purchaseOne location in Kingston