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One location in Monterrey
3 locations in Monterrey
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10.0 Wonderful
Dec 2023
10.0 Wonderful
Mar 2020
Pros:
Everyone was friendly and efficient2.0 Poor
May 2019
Cons:
I made the reservation one month ahead of the trip, received my confirmation number and some remainder the day before my flight. Pick up time was 11 pm but when I arrived at 11:20 pm they were closed. The explanation I got 2 days later was : We close at 11 pm but our website needs to be updated.3 locations in Monterrey
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2.0 Poor
Sep 2022
5 locations in Monterrey
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Reviews
3.6 Poor
Nov 2020
Cons:
Bait and switch. My rental went from $100 to $1200 with all the extras they added without telling me. They didn’t have the class of vehicle I reserved so they charged me $200 more for the next size up. Charged me $85 for something called premium service which was NOTHING. Vehicle was beat up, and had over 100km on the odometer. Won’t rent from hertz again. I truly felt scammed.4.8 Mediocre
Jul 2019
Pros:
Staff was friendly, but it would be nice if someone could speak a little English. My Spanish is not too good.Cons:
Signs for dropoff are very confusing. Hertz should put its own sign out on the airport highway.5.2 Fair
Jan 2017
Pros:
Clean car Friendly agentsCons:
Hidden fees brought price from $45 to $250 Difficult to find drop off area (no signs or instructions)6.4 Okay
Jan 2017
Pros:
Free upgrade (only because they didnt have model i rented)Cons:
Process in Mexico to rent and return car is like it was in US/Canada 40 years ago. Zero efficiency in process.2 locations in Monterrey
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Reviews
2.0 Poor
Jan 2020
Pros:
The staff was not helpful at all with my experience. The clerk at the counter refused my reservation because he claimed the system read my licence to be less than one year old and when I explained here it was a renewed licence he just said there was nothing he could do. When I explained to him I had just rented a car in the US with national and that I am 40yo, that in Canada licence are renewed periodically he just refused to do something to help on the situation. Then I requested him to use his land-phone to call anyone in Avis Corp to help he simply refused. When I asked to talk to his supervisor he refused and proceed to cancel my reservation.Cons:
Train the Clark to help the customer. Make modifications to the Avis rental system to understand what a renewed licence is2.4 Poor
Dec 2019
Cons:
their counter was closed when we arrived so we were forced to get a car from Hertz at a higher price.3 locations in Monterrey
2 locations in Monterrey