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2 locations in Naples
Filters
Reviews
10.0 Wonderful
Jun 2024
10.0 Wonderful
May 2024
10.0 Wonderful
Apr 2024
10.0 Wonderful
Mar 2024
2.0 Poor
Dec 2023
4.0 Mediocre
Oct 2023
One location in Naples
Filters
Reviews
8.0 Very good
Sep 2023
4.0 Mediocre
Jan 2021
Cons:
Incorrectly charged a late return fee and then was ghosted by customer service on twitter when I tried to raise the issue.10.0 Wonderful
Apr 2020
Pros:
No problems from beginning of rental till I turned the car back in.Cons:
A little discount for turning the car in several days early.10.0 Wonderful
Feb 2020
Pros:
Service & manager2.0 Poor
Feb 2020
Pros:
The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR. I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.Cons:
They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.10.0 Wonderful
Dec 2019
Pros:
the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOUCons:
I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good work2 locations in Naples
Filters
Reviews
6.0 Okay
Apr 2024
8.0 Very good
Mar 2024
8.0 Very good
Feb 2024
10.0 Wonderful
Sep 2023
10.0 Wonderful
May 2021
Pros:
Pickup and drop off were easy and very fastCons:
Nothing2.0 Poor
May 2021
Cons:
Place was closed when wanted to pick up. Should have been told when booking4 locations in Naples
Filters
Reviews
8.0 Very good
Mar 2024
2.0 Poor
Mar 2024
10.0 Wonderful
Sep 2023
8.0 Very good
May 2021
Pros:
This was the only avenue for getting a car during March due to spring break and the influx of travelers due to Florida's open state status. We appreciated the price and the ability to return on the other coast of Florida.10.0 Wonderful
Mar 2021
Pros:
Staff was friendly and helpful. And the drop off process was easy and quick.10.0 Wonderful
Mar 2021
Pros:
everything was great.Cons:
car wash working.2 locations in Naples
Filters
Reviews
4.0 Mediocre
Apr 2021
Pros:
Car was clean. Drop off was easyCons:
Pick up was poor. Received email directing me to pick up location at ritz Carlton that had been closed for months. Wasted 25 minutes going there to be directed back to original pick up location. Car was ready over an hour later than reserved.2.0 Poor
Mar 2021
Pros:
Nothing.Cons:
On the day I was supposed to pick up the rental, I called to see if I can get the car early. Instead they canceled my reservation and said they did not have any cars, and when I asked if they could give me any vehicle type, did not have to be the van I requested, they said I cannot be helped and to try another place.10.0 Wonderful
Nov 2020
Pros:
It was a 1 man staff and he was busy but he was fine. We changed the return date and that was handled very easily.Cons:
He was all by himself so we had to wait a little while but he did all he could to get it done .3.6 Poor
Nov 2020
Pros:
The staff was confusing, rude, added extra charges to rental, had to drive back to naples to figure out why because the local office wouldn't answer the phone and the national office has no customer service on weekends. Chevy spark was not a great car, but was economy priced. Beyond that, the brakes were a little weirdCons:
Better communication about add-ons. Hertz offering weekend customer service. Getting my permission to add charges on.8.0 Very good
Aug 2019
Pros:
Drop-off super easy at RSW airportCons:
Pick-up at Naples Airport was a bit slow10.0 Wonderful
Jan 2019
Pros:
The staff at this location were courteous, professional and so quick both when I picked up my car and when I dropped it off. Highly recommendOne location in Naples
One location in Naples
Filters
Reviews
2.0 Poor
Feb 2024
2.0 Poor
Apr 2021
Cons:
Local guys never picked up the phone10.0 Wonderful
Jul 2019
Pros:
i liked the friendly staff helped me get the rental car right awayCons:
it would have been better if they gave me a car with good gas mileage. a V6 chevy impala is not good on gas mileage when traveling 4-5hours back and forth in a weekend10.0 Wonderful
Jan 2019
Pros:
Drop off was great> The agent was very helpful he corrected a mistake the agent made when I picked the car up. I will use Alamo in the future because of how help David was in Chattanooga.2 locations in Naples
Filters
Reviews
5.2 Fair
Apr 2016
Cons:
When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.5.2 Fair
Jan 2016
Pros:
The car was ready on time. Check in was quick.Cons:
It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle. Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.10.0 Wonderful
Jan 2016
Pros:
It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.10.0 Wonderful
Jan 2016
Pros:
Very friendly staff and amazingly speedy drop off with no hassles.8.4 Very good
Nov 2015
Pros:
Rapid turn-inOne location in Naples