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One location in Rancho Cucamonga
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Reviews
10.0 Wonderful
Sep 2023
2.0 Poor
Apr 2021
Cons:
No key drop off box. Got charged two extra days because they are not open Sundays.6.4 Okay
Sep 2019
Pros:
CarCons:
Staff and clear explanation of policies regarding pre-payments.10.0 Wonderful
Mar 2019
Pros:
Love the Lyft pick-up and drop-off feature.Cons:
Nothing. The experience went off without a hitch.2.0 Poor
Sep 2018
Cons:
We could not rent a car from Hertz because we had temporary enhanced CDLs from WA state that were in paper form. WA confiscated our old plastic CDLs and left us with only paper ones. Hertz in CA doesn't consider that suitable for renting a car unless we have an accompanying plastic state ID or passport. Even though we were assured by the state of WA that our temporaries would be sufficient for everything we need short of crossing the US border. The gal at Hertz wouldn't budge and we had to make several expensive Uber trips to get around that day. We lost a LOT of money and valuable time due to this setback. Next time we will just rent an uncomfortable pickup truck from U-Haul. That way we won't have to put up with rental agency corporate BS.2.0 Poor
Nov 2017
Cons:
Rude employees.One location in Rancho Cucamonga
Filters
Reviews
4.0 Mediocre
Oct 2022
2.0 Poor
Sep 2020
Pros:
Staff unfriendly and not helpful. They didn't call me letting me know that they were going to rent my vehicle so when I arrived they had no rental car available.Cons:
They should have called me to let me know that they were going to rent my vehicle to someone else. Better communication.8.8 Very good
Jun 2019
Pros:
Easy pick up, friendly staff, easy check out9.6 Wonderful
Oct 2018
Pros:
They ran out of the full size sedans we reserved so they gave us a free upgrade to a compact suv.4.4 Mediocre
Apr 2017
Pros:
Don't.Cons:
They tell you their insurance is $42 vs Kayak's $72. The difference is Avis is per day, that you need to read the small print to know, and Kayak is per week. The only thing they tell you it's only $42 never the total. So, if you can't read the small print you are screwed.6.8 Okay
Mar 2017
Pros:
Open Sunday A+Cons:
Front windows has small "star" cracked (hit by rock) as we were driving the crack expended to 3 inch or more...Unable to drive comfortably with family during our children's school visit up north to Bay Area. Was given a 10% off when we returned the cracked front windows rental car. Plus promise to fix the problem asap.