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3 locations in Santiago
Filters
Reviews
2.0 Poor
May 2024
2.0 Poor
Mar 2024
7.6 Good
Aug 2019
Cons:
A clean car and the chosen car type.3.6 Poor
Mar 2019
Cons:
Car was a disaster total wreck 100 dents and stains on the upholstery promised Tahoe and had to settle for KIA van2.0 Poor
Mar 2019
Pros:
Tried to pick up the car early was told I had to wait hours until noon then was told at noon nothing was available and then they were going to downgrade the car so it would be cheaper I said I didn’t want the insurance they insisted and it was double the price. Return day also inchangable.Cons:
Customer service2.0 Poor
Jan 2019
Cons:
Basically I got reservation code and no car available. Not sure I can or should trust this service in future3 locations in Santiago
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Reviews
5.2 Fair
Jan 2017
Pros:
The car was in good condition.Cons:
The car was not ready on time. Also, when we returned the car, they tried to charge us for damage that must have been there when we rented the car but it was so miniscule that no one noticed it. The front bumper was misaligned by millimeters. We had to squat down and stare closely to even notice. Finally, over three weeks later, it seems they decided not to charge us because I received a final receipt that did not include a charge for the "damage". I know no one wants to admit that they damaged a rental car, but really--we didn't. What's more, I could have driven this car for years and never noticed.2 locations in Santiago
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Reviews
6.0 Okay
Feb 2024
8.0 Very good
Feb 2024
8.0 Very good
Dec 2023
3 locations in Santiago
Filters
Reviews
2.0 Poor
Nov 2022
10.0 Wonderful
Oct 2022
2.0 Poor
Sep 2022
2 locations in Santiago
Filters
Reviews
2.0 Poor
May 2024
4.0 Mediocre
Apr 2024
6.4 Okay
Dec 2019
Pros:
Staff friendly and helpful. Easy to find the car rental counter and car.Cons:
The car had a lot of miles on it and had some mechanical problems. Rug pads had been oiled and we had to flip them over otherwise they were super slippery and it was difficult to drive.6.0 Okay
Aug 2019
Pros:
StaffCons:
Cars6.0 Okay
Dec 2018
Cons:
They had no automatic economy size vehicles and tried to charge us more to get a larger automatic vehicle. We insisted that they give us what they have, as our reservation included an automatic and we cannot drive manual. They made us wait an hour and fight with them before giving us an automatic Ford Explorer. If a rental agency does not have what is promised it is on them to fix it NOT at the customer's expensive, both time and money. Very frustrating.3.2 Poor
May 2017
Cons:
Tires had no air,15 PSI in one,after pumping tires ,car pulled hard to one side and vibrated violently at 90 kmh,no horn,wiper blades broken,and it rained. Very dangerous state of vehicle Check in was very rude,bad artitude3 locations in Santiago
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Reviews
2.0 Poor
Jan 2020
Pros:
When we arrived the car was not available.Cons:
The whole process sucked. NO car available despite a conformation.4.8 Mediocre
Jan 2019
Pros:
The car was clean and good, like promisedCons:
Significant extra price for obligatory insurance. Got car with a bit leftover of gas, and was told that can return with any amount in tge tank, but on return was demanded to fill up to a quater of rank (a lot of quarrel for $10 worth of fuel, very frustrating). Still waiting the estimate for the flat ture (small puncture in the airport)2.0 Poor
Feb 2017
Cons:
The pickup time was wrong and when I tried to update the time, the price went up4.4 Mediocre
Feb 2017
Pros:
I'm not sure how much it cost me in telephone roaming charges. I have to see on my phone bill when it arrives, But I was called twice during the rental to first, provide my credit card a second time and second, on the fourth day of the rental, I was asked to trade out that vehicle for another one. This isn't easy in the US and in Chile, when I don't have telephone connections and the language, it makes it very complicated. I still am mystified why my vacation stopped and had to focus on Avis emergencies.9.2 Wonderful
Jan 2017
Pros:
Everything except the SatnavCons:
The Garmin Satnav. Didn't recognise some of the towns in Chile. Google maps was better2.0 Poor
Jan 2017
Cons:
Avis didn't respect out reservation. We had no car.2 locations in Santiago
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Reviews
2.8 Poor
Sep 2019
Pros:
Staff was friendly at pick upCons:
Agency didn’t have correct car as reserved Slow pick up Car didn’t have full tank of gas then they needled us for fuel costs at drop off2.8 Poor
Jan 2019
Pros:
Person at drop off was friendlyCons:
Car was not ready at reserved time. Told to wait 1 hour. It was nearly 2 hours later when a car was available. It was old and poor condition auto. Several days later the battery died and the car could not start. Overall a terrible rental car experience.2.0 Poor
Jan 2019
Cons:
i reserved a car and when i arrived there were no cars left. me and a number of other people in line had to change our plans because they didn’t have the cars we reserved. and not even an apology.2.0 Poor
Jan 2018
Cons:
la camioneta estaba absolutamente sucia, una luz delantera no funcionaba, el olor adentro de la camioneta erra horrible, me la entregaron casi una hora mas tarde, el embrague no funcionaba bien. definitivamente no voy volver a rentar nunca mas en national un desastre2.0 Poor
Mar 2017
Pros:
New tires. Car worked.Cons:
$3500 credit card hold on top of $70/day rate without LDW, no map, poorly marked and hard to find return in airport, car scratched, dented, and paint splotched every side.One location in Santiago