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One location in Sarasota
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Reviews
10.0 Wonderful
Apr 2024
10.0 Wonderful
May 2021
Pros:
Staff was wonderful and very helpful.Cons:
Have more suburbans on website.10.0 Wonderful
Apr 2021
Pros:
Beautiful car. Paid for gas ahead.. so no problem. Returned with 1/2 tank.. Not sure I will do that again.Cons:
Return was a real headache. I called day before to make sure ok to return before 4:00 am due to flight at 5:00 am, NO ENVELOPES at either key drop site!!! Dropped car off in parking lot. NO Envelopes! Ran back to make sure my 82 year old friend was ok at Delta counter. Then ran back to actual counter INSIDE airport. NO Envelopes. Ripped off a piece of paper and wrote info on it. Folded paper around key and had to practically stand on my head to get key in slot!!! By then I was exhausted. What can you say to me about this?? Curious if anyone will reach out to me since I treated the car with kid gloves!! ???8.0 Very good
May 2017
Cons:
No automatic locks. I had to use a key to open the car door.8.8 Very good
May 2017
Pros:
Car was clean and new. Pickup and drop off were easy.Cons:
Charged me for 7 gallons of gas after I returned it with a full tank. They refunded the charge after I complained, but I don't see how it was applied in the first place. I had filled up 2 minutes from the drop off location.9.6 Wonderful
May 2017
Cons:
Car was in second lot and hard to find - some specific directions about the space numbers would have been helpful, maybe even a map.3 locations in Sarasota
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Reviews
8.0 Very good
Jun 2024
6.0 Okay
May 2024
10.0 Wonderful
May 2024
2.0 Poor
Mar 2024
8.0 Very good
Mar 2024
10.0 Wonderful
Mar 2024
2 locations in Sarasota
Filters
Reviews
2.0 Poor
May 2024
2.0 Poor
Feb 2024
10.0 Wonderful
Jan 2024
2.0 Poor
Nov 2023
6.0 Okay
Nov 2023
10.0 Wonderful
Nov 2022
One location in Sarasota
Filters
Reviews
10.0 Wonderful
Oct 2023
4.0 Mediocre
May 2021
Pros:
The car drove niceCons:
The pickup experience was a disaster. There was no organization or communication. The car was also filthy. My wife and I had to clean it with Clorox wipes before getting in.4.0 Mediocre
May 2021
Pros:
The car was nice and the pick up was fineCons:
There was no one there for drop off and then, even though I prepaid through kayak I had an additional charge of $195 and since I couldn’t talk to anyone and didn’t get an emailed receipt, I have NO IDEA why6.0 Okay
May 2021
Cons:
The car was old and the tires were almost bald in addition the brakes were poor ! For what we paid I do not believe it was a good value6.0 Okay
Apr 2021
Cons:
Waited in line over an hour to get to the counter to get our car. There was garbage in our vehicle when we got in and it didn’t appear to have been cleaned.6.0 Okay
Apr 2021
Cons:
Interior windows were filthy. Our “full size” SUV was not full size.4 locations in Sarasota
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Reviews
10.0 Wonderful
May 2024
3.9 Poor
Jun 2021
10.0 Wonderful
Jun 2021
Pros:
Representative was not pushy about buying insurance coverage, or prepayment for fuel.2.0 Poor
Apr 2021
Cons:
Booked a convertible it confirmed. Got there and they didn't have a convertible because on was returned earlier that day with damage. They could have called or emailed before I paid to Uber to the dealership. The woman that was helping was insanely abrasive and rude about it instead of apologetic. I understand things happen but I absolutely should have been notified before my reservation time plus she did not need to be so abrasive about it. Apologetic and calm if the way she should have approached it. I am extremely unsatisfied and will not book again.2.0 Poor
Apr 2021
Cons:
Do not be late! This store closes at 5:00PM. Our daily rental rate increased dramatically when we picked up the next morning.4.0 Mediocre
Feb 2021
Pros:
The staff member at the pickup was rude in trying to sell additional collision insurance which was unnecessary as my credit card includes such coverage. He was condescending and aggressive.Cons:
After speaking with rental agency customer support for over 45 minutes, no one could tell me what the cost would be to drop the car off early at a different location. They advised me to drop the vehicle and that they would waive any fees if they were charged. No invoice has been received in over 48 hours since dropping off the vehicle.2 locations in Sarasota
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Reviews
2.0 Poor
May 2024
10.0 Wonderful
May 2024
10.0 Wonderful
May 2021
Pros:
Reasonably priced. The Drop off was very quick and easy.Cons:
Long wait to pick up the car.6.0 Okay
Feb 2021
Pros:
The pickup was a two hour wait just to get the car. Other than that, it went fine.10.0 Wonderful
Dec 2020
Pros:
yesCons:
Sirius didn't work despite it being part of the paid for package9.6 Wonderful
Feb 2020
Pros:
Friendly staff. Easy pick up and drop off.3 locations in Sarasota
Filters
Reviews
10.0 Wonderful
May 2024
10.0 Wonderful
Oct 2023
2.0 Poor
May 2021
Cons:
One of the worst car rental experiences2.0 Poor
May 2021
Cons:
When we got there they did not have our truck. Two others had reservations for trucks as well. The lady said she didn't know when they might get any trucks...why was the reservation allowed to be booked if no trucks? Bait and switch at its finest. Never renting from Avis again.6.0 Okay
Apr 2021
Pros:
The 2nd car was clean & in good working condition. Try’s car w/ cracked windshield & followed all instructions when I called in & got case #, did follow up before returning car. Simple “incident report” done upon return, easy, 15 min to do paperwork so was impressed they gave outside service, avoiding lines inside terminal.Cons:
Initial car had obvious front end or alignment problem that should have never been rented out. Caused me to return next day for replacement. Eating my valuable vacation time.6.0 Okay
Mar 2021
Pros:
Easy pickup and drop off!Cons:
Car was not as clean as I expected it to be. Windshield was dirty on the inside and it wasn’t vacuumed very good. Kind of felt funny turning it in in that condition even though I only rented it for 2 days and only drove it on of them.One location in Sarasota
Filters
Reviews
10.0 Wonderful
Jan 2017
Pros:
Bill was extremely helpful in adjusting the amount overcharged. Paul was also a pleasure. Everything about our encounter was very very nice. The drop off process was very easy. if I was not overcharged I would have been out of there in 5 minutes.Cons:
When i dropped off the car I was overcharged. Had I not looked at my receipt I would not have known. I had to go inside and go to the counter to have the charge adjusted.