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2 locations in Springfield
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Reviews
4.0 Mediocre
Oct 2023
10.0 Wonderful
Apr 2021
Pros:
Easy drop off for very early flight. Prepaid fuel also a great idea. No gas stations open near airport.6.0 Okay
Mar 2021
Pros:
I like the vehicle that I was givenCons:
I have never had the best luck with Avis. Several times, I have been charged twice for a rental. And it’s taken over a month to be reimbursed. One of those times, I had to reach out three times to get my refund.2.0 Poor
Dec 2020
Pros:
I did not book with you - I'm not sure why I received an email asking me to rate my car rental experience.2.8 Poor
Oct 2020
Pros:
We did get an upgraded vehicle because there was no vehicle that we requested availableCons:
The vehicle outside had been keyed heavily. No one from the staff came out to inspect the vehicle with us. This was a Dodge Caravan and literally, the passenger side sliding door came off the track and was not able to close completely. The wind noise from the door not closing was ridiculous.10.0 Wonderful
Sep 2020
Pros:
Everyone was friendly and helpful. Very easy pickup and drop off. No problems!3 locations in Springfield
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Reviews
10.0 Wonderful
Dec 2021
6.0 Okay
Jan 2021
Pros:
Drop off was quick and easy.Cons:
The place was hard to find! It was behind a strip mall with no signage on the street. The inside of the car could have been cleaner especially during Covid. We had to wipe everything down with sanitizing wipes before our trip.2.0 Poor
Sep 2018
Pros:
NOTHING!Cons:
Booked online during travel. Got confirmation. Then called to confirm location was at airport. Reached destination airport to be told wrong location... AND NO CAR at any location because they called me and because I didn’t answer res was cancelled. I’m flying... that’s why I needed a rental car?!?!?!!! Agents at desk just did not care at all. Will never use the brand again ever!!!!!!4.8 Mediocre
Aug 2018
Pros:
Upon returning car, I expressed to clerk, Taylor, that front bumper was scratched when I initially picked up car. Taylor stated that wouldn’t be an issue since I initially picked up car in that condition.Cons:
Receive phone call regarding scratched front bumper and I had to take the time to write an email and re-explain condition of car at time of pickup, along with pictures. Poor communication between the two Hertz car company. Customer service should have handled this situation. Hoping to soon be informed of the confirmation of my email.2.0 Poor
Jul 2018
Pros:
The fourth person I finally got to help me receive my money why backCons:
The fact that I made a reservation. They called me to cancel it. Told me I would not be charged. Charged me fully then only gave half of my money back due to cancellation ! ( which they did due to lack of cars) then took me a week to receive the rest of my money.2.0 Poor
Jun 2018
Cons:
Never got the car. You cancelled my reservation. Worst service ever.One location in Springfield
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Reviews
6.0 Okay
May 2021
Pros:
The van was nice.Cons:
We had a medical issue on our trip so was a half day late returning the van. Instead of adding another of our daily rates they charged me 4 times that amount stating the rates went up then a bunch of fees and taxes.8.0 Very good
Aug 2016
Pros:
The rental process was straightforward, and I got what I reserved.One location in Springfield