Copa performed as expected for the amount of money I was willing to spend for the flight; it wasn’t exceptional but it was not bad in any way either. The crew was good; friendly and straightforward. The food was airplane food, so no expectations there and the entertainment was lacking but that was my fault for owning an IPhone with a charging port that’s not compatible with the rest of the world. I’d fly Copa again.
Copa performed as expected for the amount of money I was willing to spend for the flight; it wasn’t exceptional but it was not bad in any way either. The crew was good; friendly and straightforward. The food was airplane food, so no expectations there and the entertainment was lacking but that was my fault for owning an IPhone with a charging port that’s not compatible with the rest of the world. I’d fly Copa again.
More information is needed on travel Requirements in the check in website
the planes are not modern there are no phone chargers
As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.
They offered food. The crew passed by again offering water. I enjoyed the two seating section. I think is very comfortable instead of the three seat way, unless you seat in the middle; which it's not bad, but I wouldn't prefer. All and all, I think the lay out of the seating rows are better than other airlines so far( I haven't tried many anyways). The lay out makes the getting in and out to use the restroom less uncomfortable and cramped. First time flying with Latam. I will fly with them again
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing
Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad
Horrific checkin procedure with neither Delta nor Latam figuring out how to check me in. 4 hrs on customer support with both and both airlines pointing to each other who should do checking. I was not checked in until morning of flight, which for international flight is concerning.
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
Check in of my luggage which needed to be paid for was excellent. Thanks to Nora
This airline is full of junk fees. After paying to get my kids to sit with me, we were asked at the gate to check in our roller bags and pay $40 for each one. Peruvian passengers all took their roller bag in the plane. I don’t appreciate airlines who spot the gringos to tax them more.
The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position
The inflight entertainment did not work on a 6 hour flight The cel phone chargers did not work There was a 45 minute wait for the luggage to get off the plane.
Avianca flights to Galapagos and back and well organized and on time.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
The temperature was cold and the food that we had to pay for was awful. The crew didn’t even offer a free glass of water. It was a long, expensive and uncomfortable flight.
There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.
My experience was amazing! They helped my elderly mother board on early through a wheelchair and were accommodating to have us sit together since our seats were in different locations. When landing at the airport in GUA they were very helpful with full of hospitality.
Delay almost an hour which meant when we got to Guatemala there where 3 flights at the same time, you can imagine the caos in customs, avianca doesn’t care about passengers or schedules
I flew with my service dog unfortunately they didn’t allow it to flight on the canine, but ok, the only problem was that when I arrived to Quito it took 1 hour to deliver my dog, they were supposed to deliver it the moment we get off the airplane.
Flight attendants to show up on time, offer drinks and food.
As no headphones/ ear pieces in back of seat for entertainment system, would have been to been offered rather than asking & waiting a long time. I know we are in economy but cost of ticket was high.
Flight got delayed due to a technical issue, but they were quick to find an alternative airplane.
5 hour flight - full flight - not enough room to use my computer - slightly delayed - Admirals club was excellent quality food, drink made up for flight seating. No food offerred on flight, you ahd to prebook.
Couldn’t use car seat due to lack of window seats available was disappointing
It was good. Flights were all on time to start and landed early. Connections were easy.
The flights from Tri-Cities to Charlotte are always on planes that are too old and too small
We were told there would be no food/beverage service due to turbulence. There was very little turbulence on the 2+ hour flight. I was in First Class and thought they could have done a quick service after take off as they had a quite bit of time before we would be reaching the predicted turbulent area. They could have at least passed out a quick bag of pretzels.
flight delayed so missed connection and this had to rebook for next day
Biggest issue was original flight canceled and booked to another flight 6 hours earlier and received no notification
My flight was a little marred by poorly fuctioning / loose headphone sockets meaning I had to move twice. The meals were good and the staff are always amazing, attentive and friendly. My bag was lost on my previos trip with BA for 15 days of my 18 day trip, however I experienced no such issues this time despite my fears. Overall ok but aircraft need better looking after.
I paid for premium economy but BA oversold the seats and we ended up being downgraded. Not acceptable given how much we paid for the flight. We were also separated to 2 different areas so not only did we not get the service we paid for, we didn’t even get to sit together. I’m not happy at this treatment by BA because of corporate greed.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
good service from crew. Before the would have an option between cookies or nuts as snacks.. Now, there are only cookies. too bad. People who can not have sugar don't have a choice.
I like the team but I don't like the food you provided with money. I want free food and free water.
Appalling! The flight was delayed by 3.5 hours and the American Airlines staff at the airport where nit very helpful. Once boarded, the flight crew were unhelpful, the food was poor and the aircraft was tatty.
Overall not great . We had a 4 four hour plus delay on returning and communication about the changes was poor . No updates were given on the website or by e-mail . We subsequently missed a connection , were our on a later flight and then missed all public transport for our onward journey home. Needed to hire a car at some expense . One member if staff was rude at the gate
Everything was fantastic except the Iberia website and app… they left a lot of questions and induced much stress. But once on the plane, all was awesome.
Everything was great, except the food, which could have been flavorful.
I needed assistance and the staff at the airport and crew were very helpful and polite
Premium economy class is pathetic. Rubbed shoulders with passenger next to me all flight. Only about 20 passengers in that class but they ran out of one food option shortly after started serving the main meal. Flight attendant was curt and acted annoyed when asked any questions.