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I've flown many many times on Northwest and then Delta. The crew on this flight were absolutely the best I've had the pleasure of being looked after by.

Flew first class so everything was great. But maybe because the flights were red eye, no meals were served, just chips. I flew Alaska Air 1st class at 9PM (2 hour flight) and they served beef short rib sliders!

Had to change aircraft due to a faulty door. Surprisingly it only caused about an hour and a half of delay. Delta handled this situation as well as can be expected.

Awful. Flight was continuously getting delayed and gates kept changing without any reason. Flight was delayed for more then 3 hours

Paid premium for Delta only to be on safe but tired old 767 with ancient cabin in mediocre condition. Poor wifi and horrible inflight entertainment. Hardly a premium experience. Should have flown SW and had fun flight crew and no pretense

Our flight to Zurich was delayed by almost 3 hours, so we missed our next flight. There was no indication it would be delayed this much. We were told the gate had changed and then it apparently took over 2 hours to load the "catering" on the plane. We were not compensated in any way for the trouble.

Rated entertainment as Mediocre as there were major problems with the Infotainment system that took probably a half hour for them to fix.

Your crew could maybe answer the call bell at least one of the times I pressed it. I pressed it first time with 2.5 hours left in our flight bc my partner was hungry and wanted a sandwich. We finally got the sandwich with 40 mins left in the flight.

Half the bathrooms assigned to economy were out of action

Delta crushed it. Flight attendant in first was attentive and just never stopped. Honestly one of the best domestic flights I’ve been on.

The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.

Old cabine without flat bed in business for a 12 hour flight is not acceptable

Business class in the second leg - CDG-EVN was a disaster.

Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.

worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me

No birding was given for next trip on same carrier, food was very moderate.

We transited through Chad and what was supposed to be a 1hr 20 minutes transit time lasted over 4hrs. We didn't get regular updates until we complained. After a 10hr flight from Paris no form of refreshment given and finally arrived Abuja over 6hrs later and none of my bags came

The line at boarding was not well organized and managed

Sky priority means you get to use the KLM business Lounge.

Je n'ai pas pû incliner mon siège et une des hôtesses ne comprenait pas ce que je disais. Je devais parler fort

Pretty fair for the price of the plane ticket. Food was poorly, but overall was a ok experience for a super long flight.

Good. Madrid to SFO was way better than ARN to Madrid. Mercifully, the seats to Madrid didn't recline. So although there was no leg room, your knees didn't get crushed

Overall was good except for the seat which, for an 8 hour intercontinental flight, was uncorfortable. For that kind of flight seats should have more space, even for economy seats.

Needed more info on connecting flight. Late flight made very short connection. Lost luggage that we still do not have!

Seats comfortable on economy plus and attendants very helpful. Food was ok. Bathrooms needed servicing.

Good food, prompt and timely flight, good on-board personnel

Thankful for 2-4-2 economy seating. Food was ok. Free beer & wine in economy was nice. Served hot dinner, mud- flight snack and pre-arrival ham sandwich. Seat with pillow & blanket. Reasonable movie options. Overall, a good experience. IBERIA APP is terrible terrible terrible.... needs to get upgraded to equivalent of TAP Airlines App. No option to bid or request an upgrade. Very disappointing.

My luggage did not get to my Miami destination/home. I am waiting for it 24 hours later.

The only comment I have is why do you sell snacks on board? They should be free. When we take domestic flights here in US, our snacks are free. Also, please communicate with me in English. I received so many emails way before my flight that were in Spanish that I had to ask my son to interpret for me. You should be WELL AWARE if the customers you are communicating speak the language, it does mean that we speak and understand Spanish because we are traveling to Spain, NOT NECESSARILY! Thank you!

Flight was delayed by well over an hour. Communication was terrible.

Delayed takeoff was inconvenient. We should have boardrd later. Coffee/ beverage service on a 7:30 flight would have been good.

Flight from Lisbon to Barcelona was ok. Business flight Boston to Lisbon was awful. Attendants should pay more attention to Business Passengers and not be so stingy with water. Worse Business Flight I have ever taken. Food was awful. Cramped for space.

I thought Miami's airport was very disorganized during the Boarding.

Very efficient boarding - other airlines could learn from them. Friendly, efficient crew. Red eye flight, so dinner meal was irrelevant. Breakfast could have been more substantial. Seats reasonably comfy.

Disastrous boarding. Entered air bridge only to descend stairs and enter a bus. Plane had insufficient storage, was old and chair recline was damaged. Air stewardess was sullen.

Perfect although it took an hour to board the plane but other than that it was great

The flight crew was good, the flight itself was quick and comfortable

Boarding was late by 30 min due to a bus missing to take us to the plane... And then the flight was delayed by about 90 minutes, in a 60 min flight

The quality of the aircraft and the professionalism of TAP's staff were perfect. The quality of vegan meals can be hit or miss depending on the airline and the city of departure; on this flight, our vegan meals were quite good. The boarding process for the connecting flight in Lisbon could have been organized a bit better, but it did not spoil our overall experience with TAP, which was excellent. I'd definitely recommend TAP to others.

We liked the crew. They were competent, professional and friendly. The only big negative was our departure was delayed several times and the airport staff did not communicate what the problems were and what we should expect.

The flight as far as timings go was excellent. Unfortunately we ended up sat with someone on a night flight who had been drinking alcohol before boarding and BA staff were happily serving him more alcohol. He was very drunk which made our flight uncomfortable and awkward. My partner had this person lying on him whilst asleep. Alcohol should be served minimally. If there had been an emergency this person would not have been in a fit state to act accordingly.

First time flying with BA and I will do it again. Staff at airport and on board were very nice and helpful

they are improving. The crew from Charlotte to Tampa was outstanding. SMILING and trying to be helpful with the customers.

Wonderful service and very comfy in the bulkhead in Economy Plus! Delicious food.

The BA team at Sky Harbor is deplorable, full of unnecessary attitude and poor communication. It seems like every member of the team was looking at another to solve the problem, instead of taking agency to do so themselves. I saw no less than 6 altercations with the same gate agent where he threatened to revoke the passengers boarding pass for asking a wildly reasonable question, something as simple as where the cue to board was. I’ve complained to BA before but it seems this isn’t an issue for them, which is very disappointing

Boarding poor in London,ok in Chicago. Don’t like Heatrow/terminal5

It was very good. We got a late start by about an hour and a half. However I worked rather have that than crash. It was purely mechanical. They had our tickets ready when we came off the plane in London for the next leg. The only mishap was when we got to Lisbon my husbands luggage made or bit mine didn't. All was not lost because I did finally get it 2 days later. I was really pleased that they c made the effort.

Leg space was not enough. The meal was not satisfactory.

Liked that my American Airlines status seamlessly transferred to BA so luggage check was free. Flights were on time, boarding quick. Wish they didn’t assign connecting gate so late at Heathrow.

The entire process was flawless and as expected flying first class. The only thing that I have a complaint on...when first boarding, the plane was EXTREMELY cold; then when we were trying to sleep, it was way too hot - just better regulating (especially trying to sleep) would have made it perfect.