$198 Find cheap flights from San Juan to Mexico City

Crew went over and above to be helpful. Plane had mechanical problems that caused us to depart late.

Everything went smoothly. I didn’t like that when I booked in the main cabin my wife and I weren’t seated together. One would think when booking on an option that allows picking your seat. They would put you and your travel partner together. Had to call to get it sorted. They did fix.

The flight was excellent, I recommend people to fly with Delta

Big plane, long flight, absolutely no leg room and basically non existent air! I am 5”4’ and always travel Main Cabin, I was miserable on this plane and could barely move when we arrived in Cabo due to the cramped leg area!

Seat back monitors and outlets were dead and not working.

I had a great travel experience as there weren't any delays and I was able to get to Mexico City on time for conference.

I like using the Delta app to keep informed, boarding was smooth, and flight attendants were awesome and on top of everything, good communication from pilots.

Keep us informed of delays in a more timely manner

TERRIBLE, THEY ARE THE MOST DISORGANIZE AIRLINE A HAVE KNOWN

Didn’t feel that same attention and carénese as other crew members

Horrible experience from start to end. Copa costumer service is non existent. They treat you bad. Everybody tells you different information. We didn’t received our luggage in the 1 day stop we did even we they said if was not going to be a problem. They didn’t respect the seats that we had and spread our family leaving in between of two big people who didn’t leave any space for me and crush me from side to side. I’ll never recommend Copa to anybody.

the planes are not modern there are no phone chargers

I expected the plane to be as the one I took from manaos to Bogota and unfortunately it wasn’t as nice, the sits didn’t recline and there was not onboard entertainment.

i was charged $140.00usd for my backpack the only luggage i had was my backpack

There was no bag included in the reservation. The price was double. Not properly advertised

The temperature was cold and the food that we had to pay for was awful. The crew didn’t even offer a free glass of water. It was a long, expensive and uncomfortable flight.

There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.

No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. First and last time flying with Avianca.

Every food and beverage has to be paid and the seat was not confortable. They even gave water.

At least free water in all flights Beverages are desired in international flights Luggage damages need be refund!

I really do not like the basic in basic economy.

The flight was canceled. Got rebooked to Chicago and when we arrived our luggage where to there. They were going to our original destination the day after. They would not deliver them to our house. We had to go pick them up.

It was delayed several hours which delayed our connection in Denver. Not happy.

The flight experience was very good! Especially the United Club!

This flight was a code share on Air New Zealand.

There was a delay that was unexpected. The seats were uncomfortable for the length of the flight.

I liked that we arrived earlier, you could improve your snacks give away

All planes flying to Mexico City are very old. Seats don’t even have power outlets.

Cramped and uncomfortable seats. Not enough room for 6’2” person such as myself.

I bought internet for the flight. Don’t waste your money. I wasn’t able to download a 1 Mb file from Google Docs during a 3-4 hr period. You can only use WhatsApp and email if you are willing to wait.

Delayed multiple times. Boarding was ok but getting off the aircraft was a mess. So disorganized with staff trying to help the elderly but completely blocking path for anyone else to move. Bathroom was disgusting, probably caused by one of the customers but staff couldn't care less to help clean it. No one wanted to use it since the floor was completely soaked so everyone just lined up the other restroom while the staff just chit chat with each other while looking at us.

I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.

Ac was broken so we deplaned, waited 2 hours, taxiing for takeoff they said the plane would not fly so we went back to the gate and got a new plane which took another hour. In all a 4 hour delay for an 80 min flight.

Seats in coach aren't padded enough for a 6 hour flight

The flight was excellent, provided that we had inclement weather. We departed earlier than scheduled and arrived early. There was a little turbulence, but nothing to be worried about.

Terrible, oxygen masks were deployed mid-flight. We returned to airport. Took additional 12 hours to get home.

Turbulence was bad and flight attendants gossiped about going to the bar and dating. Could have better awareness.

We were delayed bc ground crew gave the flight crew the wrong paperwork. We taxiied to the runway then back to the gate to get the correct paperwork that no one bothered reviewing the first time we pushed back. Boarding was rude and stressful like it always is. Gate agents and flight attendants are all over 55 years of age, embittered by years of underpayment From AA leading to their passive agressive bitchiness for no reason.

Let me start by saying our connecting flight was cancelled for a maintenance issue but American airlines blamed it on the weather. When rebooking my flight the lady said it was because of maintenance. Our incoming flight wasn't delayed at that time. So we could fly into bad weather but not fly out of bad weather??? Doesn't seem realistic to me. Then our incoming flight was delayed 3 different times. No meal vouchers for lunch or dinner. Just to be on the hottest plane I have ever been on and they didn't serve water or snacks. Never again! Take this warning do not fly AA ever. There are over 3,000 people at the Miami airport due to 27 cancellations. The flight attendants and pilots should be fired.

Boarding time was easy & quick. Crew was excellent. In-flight entertainment was great/easy. Seats are too small and not enough room between rows: felt like a sardine/very cramped.