Daily cleaning, installation of cabin HEPA filters on flights from San Juan Luis Munoz Marin Intl to Mexico City Benito Juarez
|March||Best time to beat the crowds with an average 13% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$345||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Mexico has not implemented any entry restrictions for air travel, but travelers arriving from countries affected by COVID-19 will be screened.
A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
The land border between the US and Mexico is closed to all non-essential traffic as part of COVID-19 measures. This is reviewed on a monthly basis. This closure applies primarily to tourism and recreational travel. Cargo, trade and healthcare workers will still be able to cross the border. Check with your closest US Embassy/Consulate before attempting to cross the land border.
There are currently 197,369 active cases of COVID-19 diagnosed in MX and 13,638 deaths as of Dec 2 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 8h 14m.
In the past 3 days, the cheapest one-way tickets were found on Multiple Airlines ($89) and Avianca ($108), and the lowest round-trip tickets have been found on Multiple Airlines ($212) and Copa Airlines ($271).
For San Juan Airport to Mexico City, Wednesday is the cheapest day to fly on average and Thursday is the most expensive. Flying from Mexico City back to San Juan Airport, the best deals are generally found on Sunday, with Friday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from San Juan Airport to Mexico City.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Mexico City from San Juan Airport is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Mexico City with an airline and back to San Juan Airport with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Mexico City from San Juan Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Check-in was fast"
Cons: "Many delays, on my top 3, for worst airline travel."
Pros: "Nothing. The whole experience with the airline was horrible"
Cons: "Yo compré mi pasaje con 5 meses de anticipación y cuando llegue al aeropuerto me dijeron que estaba standby. Un súper mal rato. Las chicas del front desk fueron de muy poca ayuda y creo que es una práctica típica de la empresa."
Pros: "The flight was short."
Cons: "The seat was uncomfortable and did not recline. The movie was not accesible. Regardless of the confirmation, due to not been able to do the check in I lost my seat and was standby because Avianca sold more seats that what they had. I believe Avianca should keep a more international menu."
Pros: "Great plane, entertainment and nice plane crew."
Cons: "The staff at the gate was not so nice when boarding."
Pros: "The service"
Cons: "The infraestructure, entretainiment and a good food"
Pros: "Confortable sitting with better leg room than AA, Delta and most of the US airlines. The flight attendants are elegant, well spoken and very professional. The plane was clean and got hot food service in coach. Even through the rough weather the flight was uneventful although our flight was delayed Avianca moved us to another flight and transferred our luggage automatically without us having to do anything. That is the service you should expect. I was very pleased. Good job!"
Cons: "The boarding process was very slow and should improve."
Pros: "Airline, crew and nice landing (the pilot)"
Cons: "Boarding is crazy. People don’t respet the group order"
Pros: "Punctuality and service. Great flight"
Pros: "Great service, awesome amenities. Exceeded my expectations."
Pros: "Service was good"
Cons: "No individual entertainmente system, food was not good, getting out of the plane climbing downstairs and then had to wait 20 minute in bus until people in wheelchair were taken downstairs and into bus, crazy! They should have a special bus for handicapped/ older people"
Pros: "Crew ❤️ and all attentions.."
Cons: "Avianca did not want to respect my ticket and put on standby my seating"
Pros: "On time, friendly staff, good entertainment"
Pros: "Everything was perfect."
Cons: "Everything was good to me"
Cons: "3rd time flying avianca, 3rd time they miss the connection spending the night in the airport is very uncomfortable. I will miss all of the commitments I had made due to aviancas incompetence. I am never flying with them again"
Pros: "avianca change the day off fly and miss hotel and excurcion and nobady refaund noting i lost all"
Cons: "direct fly"
Pros: "Everything was perfect"
Pros: "Having the option to watch TV and being fed a meal was nice. The aircraft was more comfortable than the one we had just flown on, so that was a plus as well."
Cons: "Like any flight, it is almost impossible to sleep, which we were hoping to be able to do since we flew overnight."
Cons: "Flight got cancelled without notice. Customer service couldn't get me a flight."
Pros: "Avianca cancelled my flight without prior notification !!!!"
Pros: "the staff in the airport (Lima) was very unprofessional. I written some note in the complaint book. I have a very but moment with the manager or supervisor when i ask abut my baggage, but the staff during the fly was excellent."
Pros: "Free movies was nice"
Cons: "Being told I had to move from my assigned seat, in to a row that does not recline. Worst 5 hrs in a long time"
Pros: "El trato de las azafatas, la comida , son muy serviciales el personal todo"
Pros: "Excellent service Excellent airplane"
Pros: "excellent crew service"
Cons: "couldn't hear anything even though I was given two sets of earphones and it was a long flight"
Cons: "Plane was delayed due to late arrival. Concerned I wpuld miss connectig flight. Considering not flying Avianca in tbe future."
Pros: "That the flights depart on time"
Cons: "My luggage did not arrive in Buenos Aires and the service to claim was not good or emphatic. I think that the luggage need to be tracked in all stages specially when you are travel doing connections."
Pros: "After decades of near weekly air travel, I had no expectation of being wowed by an airline. Until Avianca. What a refreshing experience! The seats were comfortable and clean; and their complimentary in-flight entertainment was first-rate. All that for a surprisingly reasonable fare."
Pros: "Not much"
Cons: "More than half an hour delayed and when I arrived to Mex my baggage was still in Bog. We had a scare during landing also but i dobt think is the airline fault."
Pros: "It was late leaving Bogota because there had been a problem with some luggage. When we arrived at Mexico city we had to wait a long time because there was no parking dpace"
Pros: "My flight had an unnecessary stop at Bogota, when the lady on the counter asked me where I was heading to and found out it was a place so close she asked me if I wouldn't mind going on a direct flight of 2 hours instead of waiting for a 19 hour flight. I love Avianca and I've never preferred another airline. Their customers attention is great."
Cons: "The only problem I had is that they were out of one of the meals when they got to my seat."
Pros: "Rude service and flight attendants refuse to do anything. Hit the call button and they just turn it off without asking what you need."
Pros: "el vuelo fue exelente un avion grande y muy avansado"
Cons: "si me gusto mucho"
Cons: "space for lugage stow in bussiness cabin"
Pros: "The crew and the time flying"
Cons: "The delay :("
Cons: "My tv didn't work even when i report that to the different person of the crew no one do anything and also they ignore me."
Pros: "Good seating space"
Cons: "2hr delay"
Pros: "The entertainment and the seat."
Cons: "Everything else! 2 hrs delayed. They don't update their info. It's like they just don't care."
Pros: "The movies"
Cons: "The flight is late"
Cons: "the flight was delay"
Pros: "Treatment during the flight was nice. The food, bevarage, blanket, etc were provieded."
Cons: "Delayed flight causing that the connection was lost. They dont fixed with Bogota connection to wait for the travelers."
Cons: "Flight got cancelled, had to wait 3 hours to get my flight redirected to LAX instead of Tijuana, had to rent a car from LAX and drive down to San Diego"
Cons: "me dejaron varada en bogota mi vuelo de 10 horas se transformo en 24 hs con 2 escalas un horror ME ESTAFARON"
Pros: "Crew, comfort, food and entertainment"
Pros: "the service was wonderful, Delia is very kind and pasionate for service."
Cons: "everithing was ok"
Pros: "The crew where prepared and always in a good mood. Regular food."
Cons: "The airplanes where not clean - the seats smelled. We had 6hs flight and they didn't provided blankets, there where no personalized entertainment to the passengers. They have better aircrafts but this one was the worst international flight experience that I had."
Pros: "excellent airplane, excellent crew , excellent service"
Pros: "confortable and good service."
Pros: "Clean plane. On time"
Cons: "Very uncomfortable seating"
Pros: "everything was perfect. Even though our flight was international the delta airline app allowed us to complete check in process without major delays. - 5 star in flight service and flight attendant personnel"
Cons: "I liked everything"
Pros: "La puntualidad"
Cons: "Todo fue perfecto"
Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Pros: "Food service was good."
Cons: "The the audio stopped workin halfway through the flight."
Pros: "Flight was ok."
Cons: "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
Pros: "Flight attendants were great"
Cons: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Pros: "The food and enterntaibment are always nice. The captain was super friendly and opportune with his communications. Seating was as fast as possible and boarding was swift."
Pros: "the service, on time departure, early arrival, FOOD at no cost"
Cons: "nothing...everything was great"
Pros: "Great service."
Cons: "No power outlets. No WiFi. Limited movie selection."
Pros: "Good i like i could watch movies from my phone"
Cons: "Not sure"
Pros: "Overall experience was great, landing, crew, snacks, movie selections it all was great"
Cons: "Delta staff is not too friendly"
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "Being able to watch movies"
Cons: "Flight delay 5+ hours poor Service"
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Cons: "Bad food"
Pros: "The service was exelente"
Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
Pros: "Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip."
Cons: "Confusion over my boarding pass at the Delta terminal in Detroit."
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Pros: "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"
Cons: "In between Delta and Aeromexico changed my flight and made me travel more than 24 hours. In addition, I was traveling with a suitcase and nobody was able to pick it up for me. Layover time was 6 hours originally. Service from Aeromexico at JFK is the worst"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "had connecting flight ready"
Cons: "the plane was 5 hours late, we did not even get free internet of a coffee or a free drink in the waiting room after debarring or in the waiting room connecting was ok, they had boarding passes ready but suitcases took forever to cross customs...getting bags almost an hour"
Cons: "Sandwich for dinner"
Pros: "Arriving to the destination"
Pros: "Comfortable seats"
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "Flight on time"
Pros: "Great upgrade program"
Cons: "Slow unloading of luggage"
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "There was a great selection of available movies"
Cons: "Again, crew was rude at the check-in counter"
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Cons: "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
Cons: "Headphones suck"
Pros: "Great flight easy boarding"
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "The crew was attentive and kind, they even gave us snacks and a sandwich. I always think that for the price of the ticket snacks shouldn't have to be payed apart."
Pros: "The crew"
Cons: "Tiny seats"
Cons: "My flight from Veracruz to Mexico City was canceled at the last minute and the entire itinerary was changed without notifying me. I found out the night before I was supposed to fly and spent over an hour on the phone with Delta, on and off hold, only for them to tell me there was nothing they could do and that I needed to call Aeromexico. Which I had already tried. Aeromexico stated I needed to call Delta. The back and forth was absolutely ridiculous and made even more difficult by the language barriers. There was a 6am flight that I could have been placed on in order to make my original connections, but by the time the Delta took me off hold, they told me it had been booked up. Instead they had automatically placed me on a flight 5 hours later, with a 6 hour layover in Mexico city, then to Las Vegas, and on a redeye to Charlotte (absurd considering my original itinerary had me arriving in to Charlotte at 9pm with reasonable layover times)."
Pros: "The onboard entertainment system was awesome.seats were comfortable."
Cons: "Flight was a bit bumpy."
Pros: "You are so good all the time."
Cons: "We understand that this time is tough because the Coronavirus, they took care of all of us, and also they were kind and friendly. Thank you so much, for everything"
Pros: "Good food"
Cons: "Departure delayed over an hour for technical problems."
Cons: "We repeat soon"
Pros: "The crew was very attentive to customer needs"
Cons: "They should have entertainment for a long trip."
Pros: "Premier services."
Cons: "Toilet cleanest, entertainment, and traveling kit."
Pros: "Very nice crew and service."
Cons: "Mostly, everything."
Cons: "Traveling with another airline!"
Pros: "It ALL sucked BIG TIME!"
Cons: "TRAVELING ON ANOTHER AIRLINE"
Pros: "I like everything, the flight was very relaxed, the breakfast good and a beer in the end of the flight was perfect."
Pros: "Nowadays people don’t treat others with a decent customer service"
Cons: "Flight attendants are not social, plain answers, no commitment to provide or exceed expectations"
Cons: "Había mucho calor dentro del avión antes de despegar. Los aciertos muy pequeños. Poca cantidad de comida."
Pros: "Good service"
Cons: "Better meals , conform in the seat and low the prices"
Pros: "The seats were so uncomfortable and impossible to sleep in. This is hardly worth the discount as you land so stiff and uncomfortable"
Cons: "Seat comfort and Design. Terrible for 9-hour flight. Plane configured to minimize bathroom space and maximize seats. Food entertainment and Liquor all cheap"
Pros: "I like the service, the food and the confort."
Cons: "I didn't like that it haven't entertainment during the whole fly."
Cons: "Travel was cancelled by travel agency. Never received notification until travel day."
Pros: "Service was good. They fed us meals and all drinks for free. The plane was in good condition."
Pros: "Smooth and on time. Great personnel."
Cons: "Plane has no entertainment"
Pros: "Airport Assistance, and flight cree. Top service."
Cons: "Quality of food."
Pros: "I like that international flights serve food, drink and have entertainment in the main cabin making domestic companies appear stingy. The flight attendants were wonderful, as always"
Cons: "Pretty sure they got the cheap Boeing seats, they seemed smaller than average. Also baggage claim took FOREVER (I exaggerate), but it was better than last time I flew Copa where my bag arrived on the flight AFTER mine."
Pros: "Puntual, comfort"
Pros: "Like comfort"
Cons: "Better Entertainment"
Cons: "Uncomfortable seats. I ordered Kosher meals, but they did not have any available, so I pretty much watched everyone else eat while I couldn't."
Cons: "One bathroom was dirty since the beggining of the flight and could not be used."
Cons: "The food options were poor"
Cons: "Flight was overbooked and they transfered our flight with American Airlines. Received a voucher of $200. But still the experience of passing TSA three times, and the fear to not arribe at time made a hell for me."
Pros: "No stops"
Cons: "Food and that they didnt project any videos or offer airplugs to listen to music"
Pros: "No comments"
Cons: "No comments"
Pros: "Copa service is always very good."
Pros: "You manage a very short layover between flights via Panama City and the flights were on time both of the ways that I had flown. This is a great thing, thank you."
Cons: "WE DIDNT TRAVEL. WE TRIED TO GET REENBIRTH FOR THE TRIP BECAUSE OF THE STATE IN WHICH PUERTO RICO IS IN, WE DIDNT WANT TO RISK OUR HEALTH TRAVELING AND I HAVE HAD NO LUCK GETTING MY MONEY BACK. I CANCELED THE TRIP WITH COPA AIRLINES ( WORSE COMPANY IN THE WORLD) AND THEY SAID THAT THE PROBLEM IS NOW WITH THE WEBSITE WE BOUGHT THE TICKET FROM. PRICELINE AND I'M GUESSING YOU. ANYWAY, I'M SURE YOUR COMPANY WILL ALSO NOT HELP SO WHY EVEN BOTHER. BUT IF YOU BELIEVE YOU CAN HELP ME GET MY MONEY BACK TO A TRIP THAT WAS NOT SAFE TO TAKE IN FIRST PLACE PLEASE LET ME KNOW."
Pros: "Crew service was awsome"
Cons: "Luggage did not flight with me. Copa holded in panama."
Pros: "on time"
Cons: "terrible food"
Cons: "Me.dijeron que iba a estar junto a mi acompañante y nos dieron asientos separados en ambos vuelos"
Pros: "The cabin crew always willing to help and give a good service."
Cons: "Services overall"
Pros: "Like the fact they still give you food and drinks on board. Nice surprise."
Pros: "Loved Copa!"
Cons: "Didn't love that the reservations was changed"
Pros: "Very warm staff , helpful and very willing to asist you in any needs you might have. I was travelling with my son and daughter who needed asistance due to a cast on her leg."
Cons: "Well, like all plains today in Economy, seat space!!!"
Cons: "Improvements entertainment and friendly staff. Flight attendant with complaints during selection of foods from passengers."
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Pros: "San Juan in Nice the scheduled from airlines is ok"
Cons: "Food planes in return is bad"
Pros: "I like punctuality and service!!!"
Pros: "The entertainment and food service was nice."
Cons: "Line were really long to check-in your bag and boarding took a while. We left a little late."
Pros: "Nice crew"
Cons: "Old plane - seat comfort was below expectations"
Pros: "Nice crew - friendly and happy to help. Very good birding process."
Cons: "Food was one of the worse I have had in any flight"
Cons: "Everything wad great"
Pros: "Definitely really good choice if you flying South and don't want to over spend, great service and boarding experience is good, would recommend"
Cons: "I wouldn't say I didn't like as much as it can be improved, just the food, but don't take me wrong the food is good"
Pros: "The entire experience"
Cons: "Recieved my bag in Mexico City completely wet!!!!"
Cons: "It’s both a low cost airline (they charge you per bag) but with the prices of a high end airline. Makes American Airlines look like Singapore Airlines. Sucks big time"
Cons: "First of all flight attendants were unfriendly and trying to sell lotions to sell watches and lotioMexicons like if you were in a flea market."
Pros: "The seats were nice"
Cons: "My only food option was ham sandwich and I do not eat ham"
Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."
Cons: "My flight was moved around then cancelled and I didn't know. I also never got a refund for the flight so I really didn't know! Then I got to the airport and said that they canceled my flight but they got me on a new one for the first leg to Mexico City but then there were no flights for my second leg to Cabo"
Pros: "nothing at all"
Cons: "Our flight was cancelled about 20 minutes after the departure time for an overnight flight. We spent 2 hours in line waiting to talk to an Aeromexico representative, by which time any chance of getting on another flight was gone because it was too late in the evening to get another flight. The BEST option they could get for us was for us to drive 3 hours to another airport at 1am to catch a 6am flight and 2 additional flights after that with another airline. We were told that when we arrived at the Austin airport, that a representative could refund us the money for the car rental before our flight. However, there was nobody at the Aeromexico counter at the airport. We called the "Customer Service" number and the lady could not help us at all in ANY way except for offering to sell us another ticket.... needless to say, worst customer service experience. When we arrived, our bags (which were carry-ons that were taken from us at the gate) didn't make it with us on the flight, so we had to wait another 2 hours at the airport for our bags. Needless to say, worst travel experience ever."
Pros: "better service than before"
Pros: "We will unfortunately think twice about ever flying with AeroMexico! We think they are terribly disorganized, the lines for counters and loading were OBSCENLY LONG - AND - THEY LOST OUR LUGGAGE! It took them 2 days to return my husbands backpack and 3 days to return my suitcase. 'Customer service' was a joke and the online form system seemed to be glitchy and/or broken. Grrrrrrr..."
Cons: "Bad customer service, nobody on the phone (when we could actually reach a human) knew what was going on! The online lost luggage forms were a total broken mess. Disorganized and LONG lines :("
Pros: "I liked the service, entertainment, pretty much everything. The flight attendants were really nice. I also liked that the plane it's always on time like boarding time a little late but landing time is on point, I've enjoyed my first experience with this airline."
Cons: "I didn't like the boarding process because it's not organized, like they could just make it zone by zone instead of just doing whatever they want. It makes everyone get irritated and very upset."
Cons: "Lin time in the Mexico's city airport."
Pros: "puntualidad de la llegada"
Cons: "mucho tiempo esperando en linea. fue muy dificil a encontrar la sala de embarque-no estuvo en las pantallas en Mexico."
Pros: "Efficient boarding process and friendly helpful staff."
Cons: "We what on the runway for over 20 minutes without explanation as to why we were not leaving on time. Prior to this an announcement said they were refueling and we should not fasten our seat belts in that process. There was no announcement to say the fueling had been completed or who we were leaving later than scheduled. All of a sudden we just began the pushback from the gate."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "The price"
Cons: "Entertainment was good on some flights but not on all."
Pros: "Crew was pleasant, food was adequate. Smooth flight."
Cons: "Flight from SCL to Mexico City I had an awful seat, it did not decline more than an inch and was right next to the bathroom. I tried to change seats right after I checked in but was not able to and customer service could not help since I was in the 24 hour window."
Pros: "flight on time, service onboard, flight price"
Pros: "The economic price for the great service,because we can travel more often."
Cons: "The kind of sandwich too dry."
Pros: "very helpful flight attendant crew"
Cons: "Terrible service."
Pros: "Clean everything! Didnt have traces of dirty fingers on screens, didnt feel germy,"
Cons: "Maybe some pillows offered would make better"
Cons: "Back of seat was very uncomfortable. Pasta was fair. Movie selection limited."
Pros: "Fast check-in"
Cons: "Sits were hard, not much comfortable"
Cons: "The flight was canceled and Aeromexico did not notify us until we arrived to check in. Luckily they were able to book us on a United flight."
Pros: "Nice flight"
Pros: "Professional service"
Pros: "Once at the airports everything was easy to do. The aeromexico plane was comfortable. The areomar was a bit cramped but it's a small plane. The food was ok, just a sandwich, carrots, and a sandwich."
Cons: "Well since I had a layoff of 8 hours, it was awful. Especially because it was pass midnight and I couldn't really go anywhere except go to sleep in a hotel."
Pros: "Great customer service"
Pros: "I liked the people."
Pros: "wonderful customer service smooth flight"
Cons: "airport waiting hours because of flight time distance"
Pros: "Cancelled the flight i didn't use it. Thanks to God."
Pros: "I don't think we paid for business class, but for some reason we were upgraded. Made it a great trip!"
Cons: "Flight got delayed, no clear indication in the airport to which baggage claim to go to and it took a long time for all baggage to come out."
Pros: "When shopping for an airline to travel Lima Peru try AeroMexico. If you do not mind a connection through Mexico City AeroMexico is the one for you and price is good. Tacha and avianca airlines are also great alternatives for traveling to Peru. If you don't mind connections. For a straight flight try LAN for flying to Lima Peru they are the best."
Pros: "GoodThe service was on the plane they were very helpful with us I will Again with arrow Mexico"
Pros: "Security line was long but they were able to reopen a new line. Also a nice lunch and drinks were served on the plane."
Pros: "Good inflight environment. Small plane from LAX to Hermosillo"
Cons: "not very good snacks (peanuts only)"
Cons: "My flight got delayed by almost 2 hours. Mist my connection. They didn't want to put me on an other flight. They said to me I had lost my ticket, stayed at the airport going from manager to manager for 7 hours. Had to buy my self an other round trip. Ended up staying the night in Mexico. Worst experience I ever had after been traveling all around the world. Will never fly Aeromexico again and will let everyone know how bad this aero line is."
Pros: "Hard to say at this point"
Cons: "We arrived in Mexico City 4 hours ahead of our flight, but it wasn't until boarding at the gate that we were told we needed to pay a reciprocity fee and WE WERE DENIED OUR CONNECTING FLIGHT. Only the people at the gate seemed to know about this -not the information desk, not the Immigration desk, and NOT the attendent at SFO that gave us our customs form but NO information about this fee. After being denied, we were told by Aeromexico that we had to contact our travel agency (kayak or airfare.com) but when we called they said we had to talk to the airline. We were stranded in another country! We then had to rebook the entire flight over again which cost us over $4000!!!! Yet, our flights, seats, and confirmation number did not change! TOTAL SCAM. We met other Americans that had the same issue. Once back in the United States we plan to use all means available to us to fight these charges. We won't be bookin more travel with Aeromexico, and likely not using Kayak ever again."
Pros: "Going through customs and immigration was a breeze in Mexico City. The line was long, but moved quickly. I liked having blanket on the flight."
Cons: "You could tell that flight attendants really didn't want to be there. The airport at Mexico City has a light smell of a potty that was noticeable right after deplaning and never went away."
Cons: "Schedule and small plane"
Pros: "The entertainment and the food they gave out."
Cons: "I brook the tickets at last minute because of a family emergency but come to find out it was a wait list tickets. If I would have known it was a wait list ticket, I would have not book with Aeromexico."
Pros: "They were late landing in Mexico City because they are slow stupid Mexicans causing me to miss my connection. They then tried to blame it on air traffic controller delays and rebooked me for another flight home the next day without hotel call compensation or putting me on another flight Nother carrier when it was clearly their fault then be arguing with the ticket agent turned into him calling the federal police because he was a POS"
Pros: "Aeromexico is the best Mexican airline period"
Pros: "That the plane landed"
Cons: "overbooked, had to change airlines at the last minute. never sent a message. delayed my trip. lost my luggage, came back with missing items and completely destroyed!!! cant believe how they tore it apart. this is not the first time this happens. always changing departures at the last minute and loosing luggage. not withstanding that when you go through mexico, you have to unload ALL your luggage and reload them again. makes no sense since i am not staying in mexico!!!"
Pros: "I got to my destination safely."
Cons: "My flight was delayed 8 hours and the staff weren't very helpful."
Pros: "The delays and last minute changes were horrible!!!!!! The flight was good as well as the food, but not sure if that is enough to have me return.."
Pros: "Now we where headed home, no luggage for 2 days"
Cons: "Twice near me, elderly passengers were in wrong seats. Flight attendants ignored it all."
Pros: "Warm, nice people, food is OK, and considering that almost all other airlines have discontinued this."
Cons: "Old plane, tight space, almost no reclining at all, VERY LOUD speaker system for public announcements"
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Cons: "The snacks."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Cons: "There was a older Caucasian flight attendant that didn't have a name tag on that touched me twice on the shoulder"
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "New 777"
Cons: "Upon arrival to the airport, their was no place at the terminal for our plane. We spent one hour sitting at the runway. Besides that; it would have been an excellent flight."
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Cons: "Unexplained delay, more than 4 hours. Terrible"
Pros: "It was on time & staff were pleasant & effective"
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Cons: "The flight attendant was arrogant. This is her job... just for $$$"
Pros: "American Airlines has alot more commodities than most"
Cons: "Alaska sold passengers to American"
Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."
Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Pros: "Quick boarding and on time departure"
Cons: "To many delays"
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "Todo muy bueno"
Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
Pros: "More confortable seats."
Cons: "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."
Cons: "20 min delay at Dallas International"
Pros: "It was great."
Cons: "Everything was good."
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Cons: "My stroller was taken right before boarding (as expected), when it was returned after the flight it was broken. We were delayed when leaving PR, after a slow boarding process. Then delayed once more when arriving."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "Todo estubo muy bien"
Pros: "Easy booking, Great prices"
Cons: "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."
Pros: "My experience with American Airlines was horrible I was on flight 1357 and me and my husband started boarding the plane my husband stopped so put the bag in his seat the flight attendant Sonya #695655 taliago Portuguese was very nasty rude and disrespectful and came off very racist she told my husband to sit down and move out the house as he was placed in his bag on top of his seat then when my husband told her he was placing his bag up over the seats she asked to see his pass his boarding pass then he told her he just wanted to put his bag up over the other seat because there was no more bathroom over his seat she argue with my husband after my husband left the situation alone she then comes in with another flight attendant who was more Ruder than her it was a 20-minute delay with the both of them yelling at us and threatening to kick us off the plane then didn't offer us any drinks or snacks she kept giving my huaband nasty looks the whole 4hours she was very racist and I would never take American Airlines again experience was horrible"
Cons: "This is my first time flying American Airlines and my last time I'm a human being I am African American and Puerto Rican and just because of the color of my skin I was going to get put off the plane bad experience"
Pros: "The videos"
Cons: "Seats are small"
Pros: "the crew was very nice due to the circumstances of having a cramped plane"
Cons: "Too crowded on the plane, many people with bags that did not fit in the overhead compartment, plane was delayed. I asked to switch seats and was denied due to the plane been full however they call standby people after my request to change seat and they got seats, how can that be possible if it was full? 60 people waiting stand by? Really?"
Pros: "Ground crew and flight attendants were nice."
Cons: "Very old, beat up 737 for such a long flight. Entertainment consists of the old fold away small monitors. When will AA assign new aircraft to this route? AA doesn't care about San Juan any longer."
Pros: "Was fine."
Cons: "At FJK the air train signs need to be more visual."
Cons: "On the gate, crew was harassed by a "client". This situation made me uncomfortable to witness. Crew member called supervisor to handle situation. No option to buy snacks on the plane."
Pros: "Nothing really."
Cons: "American Airlines left us more than 3 hours inside the plane at the gate to cancel the flight afterwards. They said it was a mechanical problem, and then told us it was just fixed and that they were just waiting for paperwork to be on our way. 3 hours later they decide to cancel the flight. Crappy communication with travelers, terrible attention at the counter to try to make new arrangements. Not a single American Airlines representative in customs to give orientation to the travelers having to go through the whole thing after the flight was cancelled. In summary, an epic mess. Will avoid AA when possible."
Pros: "The flight was smooth and uneventful."
Cons: "The crew did not seem to be in the best mood."
Cons: "Flight to MIA was delayed and missed my connection in MIA. I had to wait 3 more hours in the airport. The boarding was not organized, they called all groups together. The crew was not friendly and went hysterical with everyone because of the delay. They should have been more professional. The plane was very old and had no entertainment. Overall very poor and mediocre experience."
Pros: "Everything was ok"
Pros: "We arrived safely."
Cons: "The seats are so close together it is literally impossible to move. I dropped my book on the floor directly beside my feet and had to wait until we landed until I could have enough room to maneuver to pick it up. Not allowed to select seats when making reservation so we were seated in separate areas."
Airlines flying from San Juan Luis Munoz Marin Intl to Mexico City Benito Juarez have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Juan Luis Munoz Marin Intl to Mexico City Benito Juarez
Masks required on board, masks provided on flights from San Juan Luis Munoz Marin Intl to Mexico City Benito Juarez
Social distancing seating
Middle seats unavailable to book on flights from San Juan Luis Munoz Marin Intl to Mexico City Benito Juarez
Testing for antibodies, testing for symptoms for flights from San Juan Luis Munoz Marin Intl to Mexico City Benito Juarez
Waiving of change fees. Search flexible flights from San Juan Luis Munoz Marin Intl to Mexico City Benito Juarez