Basics
Services and conveniences
Accessibility and suitability
Dining
Bathroom
General
Media and entertainment
Laundry
Bedroom
Workspace
Health and safety
Family friendly
Parking and transportation
Things to do
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's restaurant?
The hotel has an on-site restaurant serving international dishes, and there is also a large range of international restaurants close by.
Is parking available at the hotel?
Yes, parking is available at the hotel.
What is the best time to visit the hotel?
The high season is in September, and the low season is in February.
How are the beds at the hotel?
The beds are comfortable, and the rooms are clean and comfortable.
What are the hotel staff like?
The staff are helpful, accommodating, and go the extra mile to ensure a pleasant stay.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Central Location
The hotel's central location makes it convenient for exploring the city and accessing nearby attractions. Guests found it ideal for shopping, dining, and accessing transportation hubs.
Consider Noise Levels
Some guests reported that rooms facing the front of the hotel experienced more noise from the street, especially on higher floors. If you're sensitive to noise, consider requesting a room away from the street.
Check Room Amenities
Guests appreciated the in-room amenities such as a variety of teas and coffees, spacious rooms, and comfortable beds. However, some mentioned that the heating/ventilation system and the bathroom were in need of updates.
Plan for Parking
If you're driving, be aware that parking at Union Square can be expensive. Additionally, the hotel's paid private parking may require a walk in the rain with your bags if access to the mall is closed.
Be Mindful of Breakfast Timing
If you have early morning plans, note that breakfast doesn't start until 7:30 on weekends, which may be too late for some guests. Consider this when planning your day.
Consider Alternative Dining Options
While the hotel offers an on-site restaurant serving international dishes, some guests found the food and drink options to be limited or overpriced. Exploring nearby international restaurants is recommended.
Be Prepared for Varied Service
While many guests praised the helpful and accommodating staff, others mentioned instances of slow or frustrating service, particularly with room service and breakfast. Setting clear expectations for service may be beneficial.
Check for Room Upgrades
Some guests were pleasantly surprised by complimentary room upgrades, so it may be worth inquiring about this possibility during check-in, especially if celebrating a special occasion.
Address Any Concerns
If you encounter any issues during your stay, don't hesitate to communicate with the staff. Many guests reported that the staff were responsive and willing to address concerns to ensure a comfortable stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
March | July | $121 | $119 |
Cheapest month to stay with an average 21% drop in price. | Most expensive month to stay with an average 33% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.3 | 0.2 mi | Aberdeen Dyce | 5.4 mi |