Book Ace car rentals at Los Angeles Airport

Reviews

Recent reviews

Traveler rating

Wonderful

38

Very good

16

Good

0

Okay

21

Fair

1

Mediocre

0

Poor

169

2.0

-Salesman committed fraud stating insurance was $40 for the duration when it was closer to $50 a day -Salesman committed fraud by implying my insurance does not cover rentals (he's acting inappropriately by hinting knowledge of my personal life....my insurance is not public....and it does cover rentals thankfully....but crossing that customer/business veil is inappropriate conduct and edging on safety concerns... -No handicap accessibility concerns, I am disabled, their disabled stall was closed but when I asked they said it was working, having me walk around the building in pain with my cane to find out it's broken. Not handicap friendly -They did not reserve us the Toyota we requested instead substituting for a Charger GT which consumes more gas and is more inconvenient to park than a smaller Toyota, this business tactic may have been done to increase my chances of scratching the car as I not being used to driving it may be likely to make a scratch or, they may have wanted us to forget about all their surcharges once we filled the GT for $120 then their little fraudulent surcharges seem small in comparison...sunken cost fallacy...disgraceful company...Reviewed May 25 2024

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4.0

The member of the team was purposely using confusing language when it came to purchasing the *optional* insurance policy. I asked him numerous times if it was optional if I had car insurance and he refused to answer my question and kept telling me I needed to be covered under California insurance. The cost would have added another $200 and It felt very scammy. Fortunately, I stepped away to review my options and the manager was kind enough to inform that it was in fact optional if I could show proof of insurance.Reviewed May 21 2024

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2.0

We arrived late for our reservation because our flight was delayed several times. We walked in, gave the man my license and he almost immediately told me he didn’t have the car i reserved because I was late and they gave it away. He made no effort to accommodate a situation that was beyond my control and said there was nothing he could do. He then proceeded to make a phone call to his “friend” Sakura who said he would pick us up and rent us a car. The whole situation felt sketchy and unsafe and we walked down the street to SIXT, where we received excellent service. I have rented a car from this Ace location In the past and it was a good experience, but I will never rent from here again!!!Reviewed May 20 2024

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10.0

ACE staff was great, Vehicle upgrade...NICE!!!Reviewed May 19 2024

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2.0

It was horrible. ACE sent me an email with the rental price without insurance. I didn’t add it because they accepted my personal insurance previously. When I got to the counter they denied my insurance and charged me their severely raised insurance rates which came out to be more that the cost of the booking itself without insurance. So my rental was over double the price. I will never rent from them again. I was scammed by ACE car rental company.Reviewed May 19 2024

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2.0

Thank you for the opportunity to respond. 1. The car agency was closed when we arrived in LA, without any instructions to go to ACE. 2. We had to locate another agency to obtain a vehicle and exit the airport. Terrible experience and to know that they are NOT even aware that the vehicle was never picked up. DO NOT CHARGE FOR A VEHICLE THAT WAS NEVER DELIVERED.Reviewed May 6 2024

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2.0

Was not able to pick up the car. Because we are local residents and did not have the required paperwork needed. Associate that helped us was rude and not helpful. He was also on his personal phone while he was with us. He said something and I didn’t understand so I asked him to repeat himself and he just pointed to his ear. The whole time he was giggling to whatever he was listening to. I’m so sorry I didn’t get his name because I would’ve included hereReviewed May 6 2024

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2.0

1.5 hour waiting in line? Bunch of BS!! Don’t think I’ll be coming back.Reviewed Apr 27 2024

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10.0

Car hadn’t been freshly cleaned when I picked it up.Reviewed Apr 25 2024

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6.0

Took 2 hours in line to pick up the car. On drop off the shuttles are not consistent like all the other car rentals.Reviewed Apr 25 2024

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2.0

I arrived 30 minutes early for my reservation and the line was ridiculously long. It took over an hour and fifteen to just talk to someone. I elected to purchase the collision coverage online, only to get there and be told that I also needed to purchase minimum coverage for $30 per day. An additional $150 on top of what I paid online. I budgeted $275 for the rental car to get there and be told that it will be over 50% more expensive!?!? So ridiculous, especially when I am standing in a city with no other options to rent a car at that point. 30 minutes after talking with someone I was given a vehicle with substantial scratches, dents, damage, and a half a tank of gas. This was the worst rental car experience I have ever had. I would NEVER use this rental service again. I feel like I was screwed over and when you are there, have been waiting and have no other options, you just have to pay the extra money for the damaged vehicle and move on. Very terrible experience all around.Reviewed Apr 24 2024

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2.0

My flight in was delayed by 4.5 hours. On arrival at the counter, the agent said my reservation has been terminated after not picking up the car within 4 hours of expected time. A car was offered then at a much higher rate. I rebooked at a lower rate thru kayak for immediate pickup. The agent then said it may take over 45 minutes for the new kayak booking to show up in the system, and to wait. After waiting 45 minutes, the agent then said they have no cars available and would not honor either kayak booking. Not a very pleasant way to start the trip, and staff didn't seem sympathetic or interested in finding other solutions. I walked next door and picked up a car from Sixt, which was great.Reviewed Apr 23 2024

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• Does Ace have a rewards program I can join?

  When you book a reservation with Ace car rentals at Los Angeles Airport (LAX), consider joining the Ace Member Rewards program, one of the most generous in the car rental industry. Once you join, you will earn two points every time you spend a dollar on a base rental charge for qualifying reservations. When you prepay for your rental, you double your points. Once you have earned enough points, you can redeem them for a free rental or free products that enhance your rental.

• Will Ace hold my reservation if my flight to Los Angeles International Airport arrives late?

  Ace car rentals at Los Angeles Airport (LAX) allows a 4-hour grace period on reservations that have not been prepaid. However, even if you are relatively certain that your flight won't be as late as 4 hours late, you should still try to contact Ace in transit, if possible, to let them know that you will be late.

• Can I rent from Ace car rentals at Los Angeles International Airport when I am 21 years old?

  If you are 21 years old, you are in luck. The minimum age to rent from Ace car rentals at Los Angeles Airport (LAX) is 21 years old. However, renters under 26 will most likely be charged a daily fee because you are a Young Renter. This rule and fee assessment applies to you and to any additional drivers you add to the rental contract. 

• How much does it cost to rent a car from Ace at Los Angeles Airport?

  On average a rental car from Ace at Los Angeles Airport costs $46 per day.

• What is the most popular rental car from Ace at Los Angeles Airport?

  Standard (Hyundai Elantra or similar) is the most frequently booked rental car type from Ace at Los Angeles Airport.

• Where can I find Ace car rentals at Los Angeles Airport?

  8820 Bellanca Ave is the closest Ace rental location to Los Angeles Airport. The telephone number for this location is +1 424 293 1154.

• Does Ace offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?

  No (According to our data)