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6.0
The low price was unbeatable. The new car was wonderful. It just needed an oil change and the procedure to rent a car at pick up was too long and required extra paper work for local renters. If I had known that I may have been better prepared for the long wait and the unexpected $1000 deposit.Reviewed Sep 20 2023
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2.0
We were charged for liability by a rude rep that denied our proof of full coverage insurance, which included liability insurance in the date of California. We were charged close to $150.00 for this liability insurance. We emailed ACE and are trying to resolve. At this time we have not received a reply with a resolution.Reviewed Sep 20 2023
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10.0
Great!Reviewed Sep 18 2023
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2.0
Don’t want to rent cars to locals.Reviewed Sep 16 2023
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8.0
Shuttles should be more frequent..Reviewed Sep 15 2023
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4.0
Car would turned on and off in red lights for no reason. So frustrating never getting another rental with them.Reviewed Sep 9 2023
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10.0
Quality serviceReviewed Sep 7 2023
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8.0
ACE was a decent car rental company. Their “counter” agent set up was very weird as it was iPads set up on a booth that would process your rental and they two employees roaming around. We had to wait a little bit for the car as it was still being cleaned, despite arriving at our pickup time. Overall, decent car rental place but not the smoothest and best experience I’ve had.Reviewed Sep 1 2023
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10.0
Super experience! They went out of their way to accomadate when my airline and flight time messed my trip up. Highly recommend!Reviewed Aug 30 2023
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10.0
I had reserved a mid size SUV which was not available and upgraded to a full size Durango with an onboard GPS which was wonderful for driving around the area. I was fortunate at ACE LAX to have dealt with their customer service agent named Herbert. He was very helpful in explain Ing the insurance options and getting me processed quickly. I was tired after a long day and Herbert helped make check-in a breeze. Loved ACE! Right price and helpful people. Steven Sheft Newark.De.Reviewed Aug 30 2023
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10.0
Great selection of cars and the team is nice.Reviewed Aug 28 2023
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4.0
Would not select this again as a budget choice. Overall easy process though but payed way more than I anticipatedReviewed Aug 28 2023
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