Book Ace car rentals at Los Angeles Airport

Reviews

Recent reviews

Traveler rating

Wonderful

38

Very good

16

Good

0

Okay

21

Fair

1

Mediocre

0

Poor

168

2.0

Thank you for the opportunity to respond. 1. The car agency was closed when we arrived in LA, without any instructions to go to ACE. 2. We had to locate another agency to obtain a vehicle and exit the airport. Terrible experience and to know that they are NOT even aware that the vehicle was never picked up. DO NOT CHARGE FOR A VEHICLE THAT WAS NEVER DELIVERED.Reviewed May 6 2024

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2.0

Was not able to pick up the car. Because we are local residents and did not have the required paperwork needed. Associate that helped us was rude and not helpful. He was also on his personal phone while he was with us. He said something and I didn’t understand so I asked him to repeat himself and he just pointed to his ear. The whole time he was giggling to whatever he was listening to. I’m so sorry I didn’t get his name because I would’ve included hereReviewed May 6 2024

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2.0

1.5 hour waiting in line? Bunch of BS!! Don’t think I’ll be coming back.Reviewed Apr 27 2024

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10.0

Car hadn’t been freshly cleaned when I picked it up.Reviewed Apr 25 2024

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6.0

Took 2 hours in line to pick up the car. On drop off the shuttles are not consistent like all the other car rentals.Reviewed Apr 25 2024

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2.0

I arrived 30 minutes early for my reservation and the line was ridiculously long. It took over an hour and fifteen to just talk to someone. I elected to purchase the collision coverage online, only to get there and be told that I also needed to purchase minimum coverage for $30 per day. An additional $150 on top of what I paid online. I budgeted $275 for the rental car to get there and be told that it will be over 50% more expensive!?!? So ridiculous, especially when I am standing in a city with no other options to rent a car at that point. 30 minutes after talking with someone I was given a vehicle with substantial scratches, dents, damage, and a half a tank of gas. This was the worst rental car experience I have ever had. I would NEVER use this rental service again. I feel like I was screwed over and when you are there, have been waiting and have no other options, you just have to pay the extra money for the damaged vehicle and move on. Very terrible experience all around.Reviewed Apr 24 2024

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2.0

My flight in was delayed by 4.5 hours. On arrival at the counter, the agent said my reservation has been terminated after not picking up the car within 4 hours of expected time. A car was offered then at a much higher rate. I rebooked at a lower rate thru kayak for immediate pickup. The agent then said it may take over 45 minutes for the new kayak booking to show up in the system, and to wait. After waiting 45 minutes, the agent then said they have no cars available and would not honor either kayak booking. Not a very pleasant way to start the trip, and staff didn't seem sympathetic or interested in finding other solutions. I walked next door and picked up a car from Sixt, which was great.Reviewed Apr 23 2024

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2.0

My flight in was delayed by 4.5 hours. On arrival at the counter, the agent said my reservation has been terminated after not picking up the car within 4 hours of expected time. A car was offered then at a much higher rate. I rebooked at a lower rate thru kayak for immediate pickup. The agent then said it may take over 45 minutes for the new kayak booking to show up in the system, and to wait. After waiting 45 minutes, the agent then said they have no cars available and would not honor either kayak booking. Not a very pleasant way to start the trip, and staff didn't seem sympathetic or interested in finding other solutions. I walked next door and picked up a car from Sixt, which was great.Reviewed Apr 23 2024

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6.0

Getting to Ace from the LAX Airport is a bit challenging as you have to take a bus that then takes you to another location where the Ace Shuttle will pick you up and take you to the rental car center. Once you get to the rental car center, this is the second time I’ve rented with this company and the lines are soooo incredibly long. Agents are virtual, so you’re talking to them on a screen. For some reason, it seemed like it took each agent 10-15+ minutes if not longer to get the renter on their way & with long lines, just imagine how long you’ll be standing there. The rental itself was nice and clean. Beware, if you have an early morning flight (as I did) you will be charged $37.00 to drop your car off at a nearby parking lot. They do offer a shuttle service which was nice, but just know Ace will charge as you cannot drop your car off after hours.Reviewed Apr 22 2024

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4.0

They are a small car company. Their shuttle service is outside the LAX airport so you have to take a shuttle to get to their shuttle. Getting your vehicle takes longer since they need more info and forms filled than the big rental companies. Overall I don’t think I’ll rent here and now know to stick to the major rental companies.Reviewed Apr 19 2024

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2.0

The worse experience ever in the last 55 years at any car rental company. They try to nickel and dime their customers by offering a good rate and then make it absurdity impossible to get the car once you're already at the counter. It's a pernicious scam. The clerk ask me to read some inconspicuous dime print and to show my return airline ticket. Secondly he wanted my complete insurance folios to show all my rates limits and deductible specifically for car rental. My proof of insurance and my Platinum AMEX was mockingly dismissed To top it off ( believe it or not) he actually asked me to bring a Utility bill. Yes! Utility Bill. !! I just don't understand why they are in business at all. Shamefully disgusting 😱Reviewed Apr 19 2024

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10.0

Great so far.Reviewed Apr 18 2024

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• Does Ace have a rewards program I can join?

  When you book a reservation with Ace car rentals at Los Angeles Airport (LAX), consider joining the Ace Member Rewards program, one of the most generous in the car rental industry. Once you join, you will earn two points every time you spend a dollar on a base rental charge for qualifying reservations. When you prepay for your rental, you double your points. Once you have earned enough points, you can redeem them for a free rental or free products that enhance your rental.

• Will Ace hold my reservation if my flight to Los Angeles International Airport arrives late?

  Ace car rentals at Los Angeles Airport (LAX) allows a 4-hour grace period on reservations that have not been prepaid. However, even if you are relatively certain that your flight won't be as late as 4 hours late, you should still try to contact Ace in transit, if possible, to let them know that you will be late.

• Can I rent from Ace car rentals at Los Angeles International Airport when I am 21 years old?

  If you are 21 years old, you are in luck. The minimum age to rent from Ace car rentals at Los Angeles Airport (LAX) is 21 years old. However, renters under 26 will most likely be charged a daily fee because you are a Young Renter. This rule and fee assessment applies to you and to any additional drivers you add to the rental contract. 

• How much does it cost to rent a car from Ace at Los Angeles Airport?

  On average a rental car from Ace at Los Angeles Airport costs $46 per day.

• What is the most popular rental car from Ace at Los Angeles Airport?

  Standard (Chevrolet Equinox or similar) is the most frequently booked rental car type from Ace at Los Angeles Airport.

• Where can I find Ace car rentals at Los Angeles Airport?

  8820 Bellanca Ave is the closest Ace rental location to Los Angeles Airport. The telephone number for this location is +1 424 293 1154.

• Does Ace offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?

  No (According to our data)