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4 locations in Arlington
Filters
Reviews
6.0 Okay
Apr 2024
2.0 Poor
Oct 2023
10.0 Wonderful
Oct 2022
8.0 Very good
Mar 2021
Pros:
Staff was friendly and whole process was easy.4.8 Mediocre
Jun 2020
Pros:
They ran out of cars at my pick up location, told me to go to the airport for my car, and then the airport location said they couldn’t honor my reservation so I paid twice as much.Cons:
Being able to pick up the car where I wanted to pick it up. Being told the truth at the first location.5.2 Fair
Apr 2020
Pros:
YesOne location in Arlington
Filters
Reviews
2.0 Poor
Apr 2024
4.0 Mediocre
Nov 2023
2.0 Poor
Nov 2023
2.0 Poor
Oct 2023
8.0 Very good
May 2021
Cons:
Did not get any email after returning the card, The guy at the airport told me I will get an email. Still waiting2.0 Poor
May 2021
Pros:
The drop off worked well.Cons:
Terrible pick up at national airport. Waited in line for 4 hours. So, Thrifty rented out way too many cars with far too few staff. There were only 2 persons at the counter and frequently one would leave - reasons unknown. Then AFTER finally getting to the counter, we had to wait ANOTHER 45 MINUTES for our vehicle to be ready. THEN, while driving on our leg from Washington to Nashville (1st day of trip to Dallas), we got a low tire pressure warning. Stopped immediately, called Thrifty, waiting on and off hold for almost 2 hours - only to be hung up on in the end. Had to fend for ourselves and by the grace of god only, reached our destination. Never rent again from Thrifty, ever.One location in Arlington
Filters
Reviews
8.0 Very good
Feb 2024
10.0 Wonderful
Jan 2024
2.0 Poor
Dec 2023
6.0 Okay
Nov 2023
6.0 Okay
Nov 2023
2.0 Poor
Oct 2023
One location in Arlington
Filters
Reviews
2.0 Poor
Aug 2019
Pros:
I'm still fuming. At 5 pm the night before my early morning departure on a one way 600-mile road trip, Hertz in Arlington called me to say that they did not have an SUV for me to rent. No car at all, no help finding a replacement and barely an apology. Terrible, terrible service. I am still shocked.Cons:
Hertz could have made it right. The last-minute rental I was lucky to find from Budget cost almost triple the price, but I had no options. Hertz customer service offered a weak apology and a $50 voucher for my next rental. Very, very poor effort. I expected better from Hertz. Never again!9.6 Wonderful
Apr 2019
Pros:
Yes, Mike, the Hertz attendant was very good.Cons:
Not sure.2.8 Poor
Oct 2017
Pros:
The worst first experience.Cons:
Waited 3 1/2 hrs for a vehicle at hotel after reserving 48 hrs prior on Kayak.com. Sent me to airport location that couldn’t help because you have to have a round trip ticket. I live locally. Then the agent at the initial location calls me back saying he had a vehicle. Had to take the shuttle from airport back to the hotel. I wasted a total of 5hrs and still didn’t leave with a vehicle. I walked over to Enterprise and was in and out in 10 mins. By the way, if you are paying with a debit card Hertz runs a credit checks but they do not tell you this. This will ding your credit score. Enterprise takes a deposit for the vehicle and refunds it back.8.4 Very good
Nov 2016
Pros:
Like that pick up and drop off is easy because you just use the hotel valetCons:
Basic car, I've gotten cars with better features and upgrades from other companies2.0 Poor
Jul 2016
Pros:
NothingCons:
First, it was hard to find the location of Herz. I reserved the car for 8 and arrived at 9:15. The lady at the counter said I'm late so I can not rent the car. I called Herz and reserved for 10 a.m.. She wouldn't let me rent the car, saying that they are low on cars, but she gives other people their keys. I asked her to reserve a car for me at the airport. She reserved for me the most expensive car. My initial reservation was $120. She reserved for me for $300+. At the end I rented from enterprise. Enterprise has excellent customer service.9.2 Wonderful
Mar 2016
Pros:
Customer service was excellent and agent was very helpful and diligent.Cons:
Car was not washed before pick up