The hotel is situated in the beautiful ski resort of Bansko, 300 m from the gondola ski-lift. It is set around 1 km from the town centre. The establishment comprises a total of 191 accommodation units. Guests of the establishment are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. Lift access is provided to the upper floors. Services such as a baggage storage service, a safe and currency exchange facilities make for a comfortable stay. Internet access is available in public areas. Gastronomic options include a restaurant, a café and a bar. Shopping facilities are available. A playroom is also among the amenities at the establishment. Guests arriving by car can park their vehicles in the garage or car park. Guests can also use the bicycle storage facilities. Additional services include medical assistance, room service, a laundry and a hairdressing salon. A shuttle service is offered. Active guests can make use of the bicycle hire service to explore the surrounding area. All accommodation units feature air conditioning, central heating and a bathroom. Most rooms feature a balcony or terrace. A double bed is provided in the carpeted accommodation units. Extra beds can be requested. A safe, a minibar and a desk also feature. Guests will find a kitchenette provided for their use. Convenient features include internet access, a telephone, a TV, a radio, a CD player and an alarm clock. Wheelchair-accessible accommodation units are also bookable. In the bathrooms, guests will find a shower, a bathtub and a hairdryer. The establishment offers various options for cooling off on hot days, including a children's pool and an indoor pool. A hot tub provides an opportunity for relaxation. For those wishing to enjoy some exercise, volleyball and crazy golf are offered onsite. A gym, table tennis and pool/billiards are some of the sports and leisure options available at the establishment. Various wellness options are offered, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, Ayurveda and a solarium. Entertainment options and leisure facilities include a disco and a nightclub. The establishment offers a wide range of bookable meals and board options, including breakfast, lunch, dinner and half board. The following credit cards are accepted at the establishment: VISA and MasterCard.
good breakfast, very clean, comfortable rooms
the spa hours could be extended to 10:00 p.m. for late arrivals
food and waiter service
At Breakfast service was poor and the food was not well prepared
Staff very nice and friendly
No outdoor pool
Lovely hotel, modern, clean and friendly staff