Whether traveling for business, leisure, or having a meeting or banquet, the Clarion Inn Palm Island Indoor Waterpark in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. Enjoy our on-site restaurant, lounge, indoor pool, exercise room and game room. 195 spacious guest rooms, 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with fridges and microwaves, the suites include a separate sitting area with a dry bar,desk,speaker phone,and two TV's. The entire hotel is equipped with free Internet access and over 10,000 sq ft of meeting space. Pet Accommodation: 20.00 USD/night.
Front desk dressed very nice and presented themselves well.
Bedspread ripped, trash in the room when we arrived, cobwebs all over in the room, there was food underneath the bed and entertainment center, black mold in the bathroom, halls and entrances need a deep clean. Appears management doesn't care about quality
The Location was excellent! I did like the watermark but feel it should be included with the price of the hotel.
Needs to be renovated and updated. Sheets were torn, chairs had stains, tiles in bathroom were missing, & had a weird smell!
Large layout indoor waterpark
Indoor waterpark was a separate charge. Not explained at the front desk. Needs updating.
Location was good, near many stores.
My room had a nasty odor and the bathroom floor and carpet were wet.
This hotel is old!! Needs upgrades and renovations! No way this is a 3 star hotel on par with those mentioned the comparison ratings! Small bathrooms and old furniture and higher level cleaning required!!
Clean, modern room, helpful staff, very attentive lifeguards. Good location, nice to have bigger fridge with a freezer, a microwave and coffee maker with decent coffee!
On line booking did not include the fee for the water park which was very disappointing.
Location to our destination
Noise from other rooms loud, chairs dirty and stained
Friendly and helpful staff. Very convenient to I 90. I left two iPads in the room by mistake. They were mailed back to me within 24 hours.
Bath rooms old and beat up. faucet broke wallpaper falling off walls hotel needs updating for price charged
Convenience .We were selling at ana antique doll and Toyshow there and it made it easy to set up and pack up by staying there
restauarnt is not good. breakfast bar is weak and is supposed to be open at 7:00 am and it was not ready until 7:30
The water park
I called down to the front desk, to ask a question, after I asked the question, the clerk said rudely ' I'm going to have to call you back I'm in the middle of something' no return call, husband went to front desk for answer.
The room size was great... location perfect .... I was very pleased with the food in the restaurant as well .
Besides the plumbing problems in the original room .. The stay was good .. I appreciate being moved to another room after the issues were unable to be fixed .
The location to the restaurant we wanted to go to and the casino.
The room needed updating. The faucet was broken in the bathroom. The dresser was very dusty.
Restaurant, while not attractive served a delicious steak and the breakfast menu was above average.
Needs to updated. Some areas in disrepair
Had a mini water park that was not expected and was enjoyed by my family. The room had a mini fridge and micro wave that came in handy.
The room was little musty but with the air on did become better. One of the bed sheets had brown spot and stains and had to get it switch by the front desk.
Close to the turnpike. Spacious room.
Our non-smoking room smelled like a smoking room that had been sanitized.