Visit this great hotel in Batavia, New York that is located near Darien Lake Theme Park, Batavia Downs Gaming Facility, Letchworth State Park and State University of New York. Conveniently located right off the I-90, between Rochester and Buffalo in Batavia, New York. This Batavia hotel offers guests convenient access to key area attractions including the Genesee County Fairgrounds, the Jell-O Gallery Museum and the Strong Museum. The BEST WESTERN Crown Inn & Suites' affordable guest rooms feature pillow top mattresses, cable satellite television with HBO® and free high-speed Internet access. A complimentary deluxe hot breakfast is offered daily Amenities at this New York hotel include a fitness center, heated indoor swimming pool and hot tub, guest laundry and business services. Guests of the BEST WESTERN Crown Inn & Suites will be close to a variety of activities including shopping at the Walden Galleria Mall, hiking, golfing, cross country skiing and sledding. This hotel also offers convenient access to the Batavia International Motorports Park, Darien Lake, the Lancaster Speedway and Niagara Falls State Park. For superior customer service make a reservation at the BEST WESTERN Crown Inn & Suites! Enjoy your stay.
I had received a gift card for best western from my aunt for Christmas and I tried to use it for my stay but they would not honor it because I had pre paid
The pool was open but it was cold and not do clean. The front desk staff was friendly.
Weight machine works. They got a new one recently
Bike and treadmill work, but the eliptical makes a wonky clank noise.
Clean updated rooms
noise from other rooms
Comfortable beds, quiet environment, convenient location!
Creeky floors in hallway! Kept us up most of the night
BRAND NEW FITNESS EQUIPMENT! I was happy to see this and any other upgrades taking place around the property. They are doing a great job maintaining and upgrading the hotel.
My room had a musty order, I mentioned it to the front desk and they were great about trying to fix the problem by replacing the shower curtain. Unfortunately, that didn't solve the problem, but staff was super helpful about moving me to a new room.
Arriving very late, with a car full of family, I entered the hotel and was told by the scraggliest, creepiest man I ever met in my life that my last minute booking should not have gone through as they were already full. Worst hotel experience of my life
Staff friendly and helpful
Room smelled musty
It's old and I have a very sensitive nose.
NOT RATED CORRECTLY. The hotel had no elevators and they put us on the second floor. As a SENIOR - That should NEVER HAPPEN. Room was in terrible condition. Very hard to connect to the internet. Room was not clean.
Convenient to where I needed to be
Front desk clerk not too friendly.
The staff was great.
We did not stay in the main hotel we stayed in the property across the parking lot in room 310. This building was an old motel. The room was damp and stunk of cigarette smoke,you could tell that no one had used it for a while.Supposed to be a non-smoking.
Very quiet HVAC unit. A big step up from the Days Inn and Red Roof in the same area. Similar to The Clarion; the bed wasn't as good but the quieter HVAC unit more than made up for it. NOTHING is more important than a quiet HVAC unit.
It was comfortable and clean.
The people in the room next to mine had loud children. In the morning on 2 separate occasions we had a knock on our door. When we answered the door, the person who knocked said sorry, wrong room. This was not the motels fault. Just annoying people
Nice looking girl at front desk
Sink didnt drain......hot tub was not hot enough
The location was perfect for my business trip and the price was very reasonable.
I had trouble with the WiFi, but that could have been an issue on my end and not the fault of the hotel.
The pool and spa area, also the breakfast room was very nice. The staff, especially on arrival, was excellent.
The vending machines only took change and there wasn't any bottled water available in the machines. The pool area was out of towels in the evening.
location is great for traveling on the Thruway in NY.
Small detail but the TV remote was not working correctly.
Right off the thruway
Dirty rooms, rude staff, wish I stayed across the street
Breakfast was fair.
The carpet was old and dirty. The manager had zero customer service. The noise from other rooms traveled down the hallway. The floors were old and creaky/loud.
Location and availability are good. Staff is very helpful.
fitness equipment needs to be better maintained. some of it didn't work properly, it was all dirty. There was no disinfectant to clean the equipment after use. Not even a towel to wipe it down with. Cleanliness standards have slipped overall.
This hotel is old, tired, dingy and unappealing. It should be retired.
Tried to update rooms but neglected bathrooms. Definitely did not meet expectations for a 2.5 star property. 2. At best
The location was good.
When we checked in they told us the price would have been cheaper if we had booked the hotel direct!!!
Great location for Darien Lake amusement park and free continental breakfast!
Room was not as clean as I feel it should have been. There was a plastic glass of water still on the nightstand. :(
The beds were soft as were the sheets and multiple pillows.
There was black mold by the A/C and in the shower by the ceiling.
It was conveniently located and easy lto get to off Turnpike
The bedding was old and uncomfortable. The pillows and sheets were very poor. They obviously have not done what most other hotels have done to upgrade their bedding.
The room - spacious, good layout and clean.
The room was not heated prior to my Entry.
dusty smell in the room
The internet connection is great.
The breakfast is not so good. It would be good to have a microwave and refrigerator in the room.