Services and conveniences
Basics
Accessibility and suitability
Bathroom
Dining
General
Media and entertainment
Laundry
Workspace
Health and safety
Parking and transportation
Bedroom
Things to do
Family friendly
Fitness
Pool
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's breakfast?
The breakfast offers excellent choices and is well presented and easy to access, although some guests have mentioned occasional shortages of certain items.
Is the hotel suitable for families?
Yes, the hotel is family-friendly and offers complimentary breakfast, making it a convenient choice for families visiting the area.
How is the cleanliness of the hotel rooms?
The rooms are clean and comfortable, although some guests have reported issues with cleanliness, such as unemptied garbage and the need for deep cleaning in certain areas.
What are the common concerns about the hotel's amenities?
Some common concerns include the unavailability of the pool, occasional issues with the HVAC system, and shortages of certain breakfast items.
What are guests saying about the hotel staff?
Guests have praised the staff for being friendly, accommodating, and willing to go out of their way to help, despite occasional issues with room supplies and check-in delays.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Consider Room Location
Some guests reported noise from the highway, so consider requesting a room away from the highway for a quieter stay.
Verify Amenities
Due to renovation, some amenities like the pool and gym may not be available. It's advisable to verify the status of these facilities before booking.
Breakfast Choices
While some guests praised the breakfast choices, others found the quality and variety lacking. Manage your expectations regarding breakfast.
Check for Renovations
The hotel is undergoing renovations, which may impact the overall experience. Inquire about the renovation status and its potential impact on your stay.
Room Cleanliness
Several guests mentioned cleanliness issues, such as unmade beds, hair in the bathroom, and stained carpets. Consider checking the room upon arrival and requesting a change if necessary.
Staff Service
Although some guests praised the staff's friendliness and helpfulness, others reported slow check-ins, understaffing, and unaddressed issues. Manage expectations regarding service.
Room Essentials
Some guests experienced issues with room essentials like towels, toiletries, and malfunctioning amenities. Ensure that the room is equipped with all necessary items upon check-in.
Nearby Attractions
The hotel is close to attractions like Palm Island Indoor Water Park and Batavia Downs Casino, offering convenient entertainment options during your stay.
Weather Consideration
The high season is in April, while the low season is in November. Plan your visit accordingly to avoid crowds or inclement weather.
Cancellation Policy
Given varying cancellation policies, it's advisable to review the specific terms for your room type and provider to avoid any inconvenience.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
December | June | $221 | $205 |
Cheapest month to stay with an average 38% drop in price. | Most expensive month to stay with an average 102% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.2 | 1.5 mi | Greater Rochester Intl | 27.2 mi |