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One location in Bend
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Reviews
10.0 Wonderful
Nov 2023
10.0 Wonderful
Jun 2020
Pros:
The rental price was the BEST with Kayak. The Hertz staff was nice and checkin was easy. The car got great gas mileage. The drop off was easy.9.2 Wonderful
Jul 2018
Cons:
At check in the reservations weren’t available so we had to show our reservation and it seemed to take quite a bit longer. However the customer service rep was apologetic and really stepped up to get our reservation handled2.0 Poor
Nov 2017
Cons:
Cancelled because they wouldn't accept a debit card as payment and they charged my debit card...4.4 Mediocre
Oct 2017
Pros:
The car seemed pretty newCons:
I interrupted the rep from some activity on her cell phone. The car was so dirty. It had trash, crumbs on the seat & cereal down the inside. Interior windows filthy. No offer to complete the cleaning.2.0 Poor
Apr 2017
Pros:
They have the lowest priceCons:
There was no warning that I was required to have a major credit card i order to rent a vehicle with Hertz. The girl at the counter could have cared less to the fact that I had a reservation for 2 weeks in order to be in my close friend's wedding. She offered no help or other options, and simply wanted to keep saying, "It's our policy" yet when I asked to see the policy, she refused and said she would call the police on me! WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE! I'LL NEVER USE HERTZ OR KAYAK AGAIN!One location in Bend
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5.6 Fair
Sep 2017
Pros:
Didn't take longCons:
The woman at pick up left it to me to inspect damage. When I told her about fender damage she noted it on the form but didn't inspect it herself. I then had to tell her about the cigarette smell and the oil change light. She said she'd let them know at the drop-off location.10.0 Wonderful
Aug 2017
Pros:
Easy8.8 Very good
Jul 2017
Pros:
I picked up the car in Bend rather than at the Redmond air port and this saved me near $2oo.4.0 Mediocre
Aug 2016
Pros:
Great, easy pick up in Bend. The attendant was very helpful and quick to get us our information.Cons:
The drop off location close a few minutes early and there was no drop box to leave the keys. We were told we had the car for 24 hrs but we were unable to get it in on time.9.2 Wonderful
Aug 2016
Pros:
Clean car, good car, nice people, a little hard to find the place, then we pulled into the back and it took us a while to figure out where the front was.Cons:
A little pricey.One location in Bend
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2.0 Poor
May 2021
Cons:
The car I booked was at a location that was closed. I was then sent to a location that was 20 miles away and did not have any available cars. Enterprise was not able to rent any vehicle.6.0 Okay
Apr 2021
Pros:
The vehicle has four tires and a steering wheelCons:
Not charged me more than my reservation with Kayak+ a two hundred dollar deposit, of which one was refunded at all. This is typical with enterprise. Despite no damage ever being done on my part to any enterprise vehicle I’ve never gotten my deposits Back, in anything enterprise always finds a way to charge me additional. As of now I have paid 305 dollars for a 36 hour rental which is criminal.10.0 Wonderful
Aug 2020
Pros:
Availability of car and nice employees6.4 Okay
Aug 2020
Pros:
The staff was great and did a good job of making things safe.Cons:
Mazda 6 was a decent car but had some issues with alignment and had a hard pull to the right.10.0 Wonderful
Jul 2020
Pros:
The drop off and pick up were super easy and quick, and I got a free upgrade. The car was nice, comfortable, and fuel efficient.Cons:
Nothing. It was perfect.2.0 Poor
Jun 2020
Pros:
The staff was niceCons:
The cars cruse control and air conditioning didn't workOne location in Bend
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8.0 Very good
Sep 2022
6.0 Okay
May 2021
Cons:
The representative walked me to the car to show me the vehicle had been sanitized and cleaned. After I arrived at my destination I found empty water bottles with chewed gum on the lid. There was trash in the back as well.2.0 Poor
Aug 2017
Cons:
They grossly overbilled me compared to the price I secured on priceline/kayak7.6 Good
Feb 2017
Pros:
Car was five starsCons:
Lady at Budget in Bend promptly told me that the gps in the car would be disabled. Because of that I opted to rent one. The gps in the car worked just fine so I payed for something that I didn't need6.8 Okay
Jan 2017
Cons:
See my prior written statement. My final bill was double than what I was quoted and no explanation as to why. I didn't get a printed receipt just a transaction on my credit card. I travel frequently and rent cars frequently and now I will be hesitant on booking with Budget knowing that the cost is almost double than what you are quoted.8.8 Very good
Sep 2016
Pros:
Nice car. Easy to pick up.Cons:
Car smelled like smoke