The Mercure Hotel Plaza Biel is located near the pedestrian zone and the train station in the center of Biel, a city famous for its watches. The 4-star hotel has 100 comfortable rooms and suites with a wide range of facilities and a free fitness and sauna area. The Barrique restaurant serves dishes and wines from all around the world, while the hotel also features a bar, a terrace and meeting rooms for conferences and events for up to 120 guests. Free WIFI. All rooms and meeting rooms are air-conditioned.
Staff not particularly friendly. Restaurant closed every weekend. Room service but no room service menu to order breakfast...staff very unhelpful concerning this. Pillows and duvet synthetic so very hot. Room hot even when heater turned off. Have to pay for wi-fi in the rooms.
Very nice room; excellent breakfest
Loud music from the club below
Good helpfull staff who tried hard to be .The location of the hotel was convenient for the centre of town but also quite close to the lake .
Parking was a bit difficult to locate.The hotel was on a busy street and a bit noisy at night.
Staff were friendly and extremely helpful. Beautiful rooms, comfortable beds. Great location next to the canal, which was very convenient. Free outside parking. An excellent value overall.
WiFi, although free in public areas, costs CHF 25. per night extra in the rooms, which seems a bit steep.
Nice staff and room confort
It was not information about how to contact the reception by phone
It is the best hotel in Biel, but that doesn't mean much as in general hotel standards in Biel are not that high...
Small room and smaller bathroom
Room was very small. Fitness room had very few equipment. Breakfast was expensive.
Room was nice and clean. Breakfast was good.
Room was small. We had booked froom for 2 adults + 2 children but when we arrived they said they have no suitable rooms so had to hastily squeeze a sofa bed in our room which made it a bit tight for space and the kids had to share a bed. I was given a different meal from what I had ordered when we dined in the restaurant. It took a long time for the right meal to come.