Best Western Palace Inn & Suites

The hotel offers amenities such as a fitness center, indoor pool, hot tub, and a business center. Additionally, guests can enjoy free Wi-Fi, a complimentary breakfast, and parking facilities.

Guests have mentioned that the rooms are clean and well-maintained. However, some reviews have highlighted concerns about the cleanliness of the pool and certain rooms.

Guests have appreciated the friendly and helpful staff, with some mentioning exceptional service from the manager. However, a few reviews have mentioned instances of unfriendly or unhelpful staff members.

The hotel's high season is in May, and it is recommended to check for pool availability if planning a visit during the summer. Additionally, guests have noted that the breakfast times are reasonable.

Guests have generally found the beds to be comfortable, but there have been a few comments about the need for new, more comfortable mattresses.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

If you prefer fewer crowds, consider visiting in January, which is the low season according to the hotel's seasonality information.

The hotel is conveniently located near several attractions such as the Big Spring Municipal Auditorium, Heritage Museum of Big Spring, and Big Spring State Park, making it an ideal base for sightseeing.

Some guests were pleased with the hot tub and indoor pool, while others mentioned issues with water pressure and hot water availability. It's advisable to check the specific room amenities and their condition before booking.

Several guests noted that the floors were thin, causing noise disturbances. If you're sensitive to noise, consider requesting a room on a higher floor or away from high-traffic areas.

Some guests experienced inconvenience due to ongoing renovations, including limited parking and the closure of the pool. It's advisable to inquire about the current status of renovations before booking.

Opinions about the breakfast varied, with some guests enjoying it while others found it unsatisfactory. If breakfast is important to you, consider checking recent reviews or contacting the hotel for more information.

If you have specific needs such as accessibility or multilingual assistance, it's recommended to inquire about these services in advance to ensure a comfortable stay.

Guests reported discrepancies between their booked and actual room locations. To avoid surprises, it's advisable to confirm the room location at the time of booking and upon check-in.

If you encounter issues during your stay, don't hesitate to communicate with the staff. Several guests mentioned that the staff was responsive and accommodating, which could enhance your overall experience.