Pros (+) the complementary breakfast was good; my room was clean and quiet
Cons (-) no one was at the front desk when I checked in; had to wait for at least five minutes before someone helped me at the front desk
2 stars
Best Western Palace Inn & Suites
915 Lamesa Highway, Big Spring, TX 79720-1109, United States
Big Spring, TX
See location+1 432 264 1500Photos of Best Western Palace Inn & Suites
Overview
Perfect for business and leisure travelers alike, the Best Western Palace Inn & Suites is the perfect place to relax and unwind at while on the road. There's no better place to stop while on the road than this hotel in Big Spring, TX. Each cozy and comfortable guest accommodation at this Best Western Big Spring, TX hotel comes complete with all the comforts of home, including a microwave, refrigerator, free high-speed Internet access, free local call access, an iron, ironing board, coffee/tea maker and hairdryer. Upgraded amenities, including king-sized beds, are also available in select rooms. For those traveling to town on business, the local refinery and oil field are located nearby this Big Spring hotel, which makes working while on the road easier. Located right off I-20, it's easy to get to and around Big Spring, Texas. Explore popular local attractions like the Hangar 25 Air Museum, Big Spring State Park, Comanche Trail Park and more. The VA hospital is also nearby for those visiting for medical reasons and this hotel in Big Spring, TX is the perfect place to stay while in town for basketball and softball tournaments. Our friendly, accommodating and helpful staff members are ready to greet you soon. Make your Best Western Palace Inn & Suites reservations today to save!
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Amenities at Best Western Palace Inn & Suites
- Indoor pool
- Fitness center
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- Internet
Dining
- Restaurant
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
- Microwave
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Air-conditioned
- Smoke alarms
- Heating
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Roll-in shower
- Elevator
Services and conveniences
- Business center
- Wake-up service
- Express check-out
- 24hr front desk
Pool and spa
- Spa
- Hot tub
- Indoor pool
Bathroom
- Hairdryer
- Toilet paper
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Parking
Media and entertainment
- Flat-screen TV
Bedroom
- Alarm clock
General
- Family rooms
Fitness
- Fitness center
Reviews of Best Western Palace Inn & Suites
6.8
Okay
112 verified ratings
Wonderful
40
Very good
23
Good
9
Okay
8
Fair
6
Mediocre
4
Poor
22
Summary of reviews
Guests say
Guests appreciated the cleanliness of the rooms and the good location of the hotel. However, many expressed dissatisfaction with the service, citing rude staff and issues with check-in and room readiness. The pool being closed for repairs and other maintenance issues also contributed to a negative experience for some guests.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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7 out of 10
85 reviews
5.7 out of 10
15 reviews
5.9 out of 10
3 reviews
8.8 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's amenities like?
The hotel offers amenities such as a fitness center, indoor pool, hot tub, and a business center. Additionally, guests can enjoy free Wi-Fi, a complimentary breakfast, and parking facilities.
How is the cleanliness of the hotel?
Guests have mentioned that the rooms are clean and well-maintained. However, some reviews have highlighted concerns about the cleanliness of the pool and certain rooms.
What can I expect from the hotel's customer service?
Guests have appreciated the friendly and helpful staff, with some mentioning exceptional service from the manager. However, a few reviews have mentioned instances of unfriendly or unhelpful staff members.
What are the best times to visit the hotel?
The hotel's high season is in May, and it is recommended to check for pool availability if planning a visit during the summer. Additionally, guests have noted that the breakfast times are reasonable.
How comfortable are the beds at the hotel?
Guests have generally found the beds to be comfortable, but there have been a few comments about the need for new, more comfortable mattresses.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in January, which is the low season according to the hotel's seasonality information.
Explore Nearby Attractions
The hotel is conveniently located near several attractions such as the Big Spring Municipal Auditorium, Heritage Museum of Big Spring, and Big Spring State Park, making it an ideal base for sightseeing.
Check Room Amenities
Some guests were pleased with the hot tub and indoor pool, while others mentioned issues with water pressure and hot water availability. It's advisable to check the specific room amenities and their condition before booking.
Be Mindful of Noise
Several guests noted that the floors were thin, causing noise disturbances. If you're sensitive to noise, consider requesting a room on a higher floor or away from high-traffic areas.
Verify Renovation Status
Some guests experienced inconvenience due to ongoing renovations, including limited parking and the closure of the pool. It's advisable to inquire about the current status of renovations before booking.
Plan for Breakfast
Opinions about the breakfast varied, with some guests enjoying it while others found it unsatisfactory. If breakfast is important to you, consider checking recent reviews or contacting the hotel for more information.
Inquire About Special Services
If you have specific needs such as accessibility or multilingual assistance, it's recommended to inquire about these services in advance to ensure a comfortable stay.
Consider Room Location
Guests reported discrepancies between their booked and actual room locations. To avoid surprises, it's advisable to confirm the room location at the time of booking and upon check-in.
Communicate Any Concerns
If you encounter issues during your stay, don't hesitate to communicate with the staff. Several guests mentioned that the staff was responsive and accommodating, which could enhance your overall experience.
Location
915 Lamesa Highway, Big Spring, TX 79720-1109
What's nearby
- Big Spring Municipal Auditorium0.9 mi
- Heritage Museum of Big Spring1 mi
- Big Spring State Park1.9 mi
- Comanche Trail Park3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Palace Inn & Suites
Low season | June |
|---|---|
High season | May |
Average price (weeknight) | $104 |
Average price (weekend night) | $108 |
When to book a room at Best Western Palace Inn & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Best Western Palace Inn & Suites
FAQs when booking at Best Western Palace Inn & Suites
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
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See most recommended stays in Big SpringGood to know
Value for money | 7.3 |
|---|---|
Distance to city center | 0.9 mi |