Aw Hotel Chipichape Urban

The breakfast at Innova Chipichape offers a complimentary meal with a variety of options, although some guests have suggested that the breakfast could use more variety, especially in terms of egg choices.

Guests have praised the staff at Innova Chipichape for their impeccable manners and warm, friendly service. However, a few guests have mentioned encountering rude and unfriendly receptionists.

The hotel ensures daily housekeeping and follows safety protocols, but some guests have expressed concerns about the cleanliness of the rooms, including old and dirty bed sheets, mattresses, and towels.

Innova Chipichape boasts an excellent location with an optimal view, spacious surroundings, and a safe area with plenty of nearby commerce. However, some guests have mentioned safety concerns and the need for better maintenance in the building.

The hotel offers a business center, wake-up service, concierge service, and meeting/banquet facilities, making it convenient for business travelers. However, some guests have mentioned the need for improvements in facilities and customer service.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

If you prefer fewer crowds, consider visiting in September, which is considered the low season.

The hotel is conveniently located near several attractions, including Centro Comercial Mall de la Quinta, Cali Tower, and Ermita Church, making it an ideal base for exploring the area.

Some guests reported issues with cleanliness and maintenance, so it may be helpful to request a room inspection upon arrival to ensure everything is in order.

Prior to booking, it's advisable to confirm specific amenities such as hot tubs and Jacuzzis, as some guests were disappointed to find that these were not available despite being advertised.

Guests have noted that strict adherence to the 3:00 PM check-in time was enforced, so it's best to plan your arrival accordingly.

While the hotel offers breakfast, some guests found the options limited. Exploring nearby restaurants or cafes for breakfast may provide a more satisfying dining experience.

Some guests expressed concerns about safety, particularly regarding door access and the presence of staff at night. It may be beneficial to inquire about security measures upon check-in.

To avoid any discrepancies, it's advisable to confirm the room type upon booking to ensure that it aligns with expectations and avoids any inconvenience during check-in.

If you encounter any issues during your stay, seeking assistance from the reception staff can help address concerns promptly and ensure a more comfortable experience.