ibis Styles Canberra Eaglehawk is the gateway to the ACT region, the ideal Canberra accommodation solution. Set amongst 30 acres of landscaped native gardens and bushland, with kangaroos, tennis courts, gymnasium and a swimming pool. With room types to suit all needs and budgets, the resort offers 151 spacious accommodation rooms including 19 Two Bedroom Suites and Spa Suites.
The lack of organisation of staff (15min at the front reception desk to check in). The quality of fixtures in the room (the toilet was broken; the actual bowl) the cleanliness of the grounds (about 50 cigarette butts outside my non smoking room)
The staff were very pleasant, especially the lady who looked after us in the restaurant. Even though the location is out of town being Canberra it means nothing is far away. The pool area looked lovely as did the gardens/bushland surrounding the hotel.
There were a number of disapointments with the hotel. I have sent a complaint email already. If we were staying in a "Superior" room I would not like to stay in a basic room! The room was quite small, a bit noisy and it opened on to the walkway around the buildings which meant there was no privacy unless you kept the curtains closed. Also, it was right under the flight path form the airport - not a lot of planes but enough! Not sure what they mean by "Resort" either.........
easy to find, just drive down the federation highway and pop in, no having to get lost in the city before you even unload your bags.
al-a-carte weekday evening menu a bit low on selection and meal we had wasn't really worth the money paid.
The staff were very helpful and friendly
It was close to where I needed to be
The room had a smell as though the carpet was damp, a small blow heater was on in the room, bathroom was filthy, room had mould and damp, bed was uncomfortable...where do I end.
The is nothing we like about this Rydges Eagle Hawke Resort
My family including our young children (as young as 2) were put in a room which has been flooed with the smelly sewage water on the night of 3rd October 2009. We could not use the toilet, we could not bath or take shower because the bath room was already full of sewage water. I rang the hotel receiption twice during the night to report but twice being told to stay in the room and nothing the hotel can do to help. It was a horrific experience of our life. We checked out the next morning, I did take video and pictures of this room, can upload if you want to see it, I think the public should know about this type of service at Rydges Eagle Hawke Resort.
Very poor organisation with breakfast. Understaffed and poorly organised. Definitly an area needing improvement. Shower taps did not turn on. Appeared to be pressure related. No signs / direction.
Surroundings were very attractive and habited by wildlife. Noted the availability of laundry facilities if we plan a longer stay.
We paid for three people (sent this intention in advance) but the room which contained a single and a double bed, we only set up for two (cups, glasses etc.). Also only one person on duty at the desk at 9 am meant the check-out time was excessive.
The stay at your hotel and the best thing that i could say i liked was the kangaroo and goe in the garden on the friday night
THe mould in the bathroom and the left over soup on the shower rail , the tiles in the bathroom looked like thay were going to fall of and under the sink you got wet feet when you turned the taps on ,and the cold coming it the front door.Os i dont think that we will be staying at your hotel the next time we are in canberra
Unfortunately I do not have a high regard for this hotel. Room was cold with no electric blankets and this is Canberra, brocken tiles in the bathroom , grouting turning black, spill in fridge from a previous tenant not cleaned up etc etc etc. These rooms should be taken off availability untill fully refirbished.
Was there anything to like, I don't think so.