Cape Town's most vibrant five-star hotel boasts panoramic views of Table Mountain, the V&A Waterfront, and Table Bay. These unmatched accommodations are situated in the capital's cultural centre, at the waterfront's entrance near bustling Long Street. Our award-winning 19th-floor Heavenly Spa by Westin™ overlooks the city and the Atlantic Ocean, while dynamic, on-site dining venues include Louis B's, boasting an outdoor terrace; and Thirty7, a modern brasserie with Asian and French influences. The style and décor of our 482 guest rooms and suites are truly unique to Cape Town and South Africa, offering Afro-chic interiors, panoramic views, and the largest collection of specially commissioned local African and South African artworks.
Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED THIS HOTEL !!
Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.
high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well
Sometimes prices on high side for Cape Town where there are plenty of options
Comfortable, clean and modern; we stayed in a suite which comes with a great breakfast and cocktail hour
The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean.
Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)
The breakfast.....was very good
All three times my car parking was a problem...... First they misplace my key and had to wait 20minutes to find it..... then they brought my car out to early standing in the sun for 30minutes after I arrange when I wanted the car. We I wanted to leave after check out, my car was parked in and they could find the owner......so this experience that was suppose to be something nice..... was very frustrated.
The Spa on the 19th floor is really relaxing and very clean. The breakfast downstairs was of a high standard and obtuse there was awareness re health eg smoothies etc. The room was comfortable, very corporate- the bathroom is cleverly designed and very user friendly.
We received an upgrade to the Executive Club Floor
This hotel is not the place to stay for couples or any romance. It is all business and has limited facilities for leisure. No outdoor pool. limited food selection. very sterile place!
The room was clean & fine. Bathroom was with tile heating & very clean. Although it was written free wi-fi is only at the lobby, there was hotel wide wi-fi, including rooms. Everything was perfect about the hotel. Shuttle service is very useful.
Just one of the reception staff was rude. Other than that everything was flawless.
The location of this Hotel is perfect for business trip. The price for this hotel is quite worthy.
Good location. Very neat and modern. Staff friendly.
We had to pay for our parking ticket every day. At these rates I think it is rediculous
Excellent location, shuttle to waterfront reliable, excellent breakfast, very pleasant surroundings, intererior excellent, comfortable atmosphere, friendly and helpful restaurant staff, very clean sporting facilities, pool, shower, jacuzzi, etc.
Swimming pool too small, cleaning of bedroom was erratic,
not family friendly hotel but excellent for business would not allow kids to use the pool(its indoor and part of a spa which should be highlighted)very nice rooms though but a bit away from the V and A
just the pool issue