Great location etc but it’s the staff that make a hotel great very friendly and attentive.
5 stars
The Westin Cape Town
Convention Square, Lower Long Street, 8000 Cape Town, Western Cape, South Africa
Cape Town, South Africa
See location+27 214 129 999Photos of The Westin Cape Town
Overview
Situated near the area's attractions, The Westin Cape Town is moments from Cape Town International Convention Centre, Koopmans-de Wet House and Table Bay. It has a day spa, as well as a sauna, a swimming pool and a Jacuzzi.
This historic hotel provides an on-site gym, a ballroom and 24-hour room service. Multilingual staff can assist with booking tours and sightseeing trips, and an express check-in feature is provided for guest convenience. It also has useful facilities for meetings and events.
The air conditioned rooms at The Westin Cape Town are modern and provide a mini bar, slippers and a spa bath. Each includes a private bathroom with a hair dryer, a shower and bathrobes.
During their stay at The Westin Cape Town, guests can dine at Thirty7 and relax with a drink at Raleighs Cigar Bar. Guests are also able to try one of the various bars and restaurants in the local area.
The Westin Cape Town is within a 30-minute walk of Cape Town Railway Station. Greenmarket Square, Mutual Building and Long Street are a brief walk away.
Latest deals for The Westin Cape Town
Amenities at The Westin Cape Town
- Snorkeling
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Storage available
- Sea view
- Seating area
- Sofa
- Soundproof rooms
- Telephone
- Carpeted
- City view
Dining
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Continental breakfast
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Coffee machine
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Cycling
- Scuba diving
- Diving
- Snorkeling
- Cooking classes
- Beauty salon
- Horse riding
- Hiking
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Spa and wellness center
- Massage
- Sauna
Accessibility and suitability
- Hypoallergenic
- Non-feather pillow
- Pets not allowed
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Roll-in shower
- Elevator
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Bathtub
- Toilet
- Toilet paper
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
- Complimentary breakfast
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Private parking
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Extra-long beds (> 2 meters)
- Feather pillow
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Outdoor
- Garden
- Terrace/Patio
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of The Westin Cape Town
8.9
Very good
1006 verified ratings
Wonderful
636
Very good
153
Good
103
Okay
45
Fair
28
Mediocre
14
Poor
27
Summary of reviews
Guests say
Guests consistently praised the hotel's great location, excellent service, and cleanliness. Many appreciated the spacious and well-appointed rooms, along with the good food and amenities. However, some reviews noted issues with customer service and pricing, particularly during busy convention periods. Overall, the hotel is recommended for its quality and convenience, especially for sightseeing in Cape Town.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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8.9 out of 10
673 reviews
9.1 out of 10
16 reviews
7.8 out of 10
2 reviews
9.4 out of 10
3 reviews
All reviews
Pros (+) Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED...
Cons (-) Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.
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Pros (+) high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well
Cons (-) Sometimes prices on high side for Cape Town where there are plenty of options
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at The Westin Cape Town?
Guests can expect a superb breakfast with a variety of options, making it a feast in itself. The breakfast area is stunning and makes you enjoy the meal.
Are the staff at The Westin Cape Town friendly and helpful?
The staff at The Westin Cape Town are described as amazing, welcoming, and extremely friendly. They go out of their way to make guests' experiences beautiful and memorable.
Is the location of The Westin Cape Town convenient for business travelers?
The location is comfortable for business travelers, as it is close to the town and the conference center. It is also adjacent to the waterfront, providing easy access to the main shopping area.
What are the spa facilities like at The Westin Cape Town?
The spa facilities at The Westin Cape Town are described as stunning, with a sauna and pool area offering a view over the bay. The spa has a spectacular view from the 19th floor.
How is the cleanliness and quality of the rooms at The Westin Cape Town?
The rooms at The Westin Cape Town are clean, spacious, and well-appointed. The beds are comfortable, and the facilities are of a high standard, meeting guests' expectations.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Spa and Gym
Guests loved the spa and gym facilities, which are open until 10 pm. Consider incorporating a relaxing spa session or workout into your stay.
Explore Nearby Attractions
The hotel's location makes it convenient to visit nearby attractions such as Greenmarket Square, Victoria & Alfred Waterfront, and Bo Kaap Museum, all within walking distance.
Consider Executive Lounge Access
Guests appreciated the offerings at the executive lounge, which provides a great view and good food and drinks. Consider upgrading to a room with executive lounge access for added comfort.
Be Mindful of Noise
Some guests noted that the outdoor pool area is small and located next to a road, which may result in some noise disturbance. If you are sensitive to noise, consider this when selecting your room.
Check for Room Cleanliness
A few guests mentioned that rooms were not properly cleaned. It may be beneficial to check the room's cleanliness upon arrival and address any concerns with the staff promptly.
Be Aware of Service Limitations
Some guests experienced service issues, such as the bar service being inconsistent and the restaurant closing early on New Year's Eve. It's advisable to inquire about service hours and offerings to manage expectations.
Consider Transportation Options
The hotel offers convenient access to various transportation options, including an airport shuttle and valet parking. Take advantage of these services for a hassle-free experience.
Plan for Breakfast
While many guests praised the breakfast, some found it somewhat bland compared to other hotels. Consider exploring nearby breakfast options for variety during your stay.
Address Room Amenities
Some guests encountered issues with room amenities, such as paper cups for tea not being replenished and a lack of replacement for used cups. It may be helpful to communicate any amenity needs to the staff for a more comfortable stay.
Location
Convention Square, Lower Long Street, 8000 Cape Town, Western Cape
What's nearby
- Cape Town International Convention Centre236 yd
- City Bowl0.4 mi
- Victoria & Alfred Waterfront0.6 mi
- Long Street0.7 mi
- Parliament of South Africa0.9 mi
- Cape Town Stadium1.2 mi
- Signal Hill1.2 mi
- Table Bay1.9 mi
- Table Mountain3.4 mi
- Clifton3.5 mi
- University of Cape Town3.6 mi
- Canal Walk5.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Cape Town
Low season | July |
|---|---|
High season | May |
Average price (weeknight) | $503 |
Average price (weekend night) | $348 |
When to book a room at The Westin Cape Town
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.3 |
|---|---|
Distance to city center | 1.3 mi |
Nearest Airport | Cape Town Intl |
Distance to airport | 10.9 mi |
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