Services and conveniences
Health and safety
Things to do
Pool and spa
Accessibility and suitability
Parking and transportation
Media and entertainment
Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.
Sometimes prices on high side for Cape Town where there are plenty of options
Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)
|Check in anytime after 3:00 PM, check out anytime before 12:00 PM|
|Cancellation/prepayment policies vary by room type and provider.|
Guests with existing The Westin Cape Town reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at The Westin Cape Town for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Cape Town is located at Convention Square in Cape Town City Centre, 1.3 miles from the center of Cape Town. Greenmarket Square is the closest landmark to The Westin Cape Town.
Check-in time is 3:00 PM and check-out time is 12:00 PM at The Westin Cape Town.
Yes, The Westin Cape Town offers free Wi-Fi.
No, The Westin Cape Town does not offer free parking.
No, The Westin Cape Town does not offer free airport shuttle service.
The Westin Cape Town is 10.9 miles from Cape Town Intl.
No, pets are not allowed at The Westin Cape Town.
Yes, The Westin Cape Town has a pool onsite.