Located in Piazza Giovanni Verga, in the heart of Catania, the prestigious Mercure Catania Excelsior hotel satisfies the needs of all both leisure and business travelers. Built in 1953 and completely renovated in 2001, the hotel has 176 rooms, including 12 Grand Suites. The conference room, banqueting room, 7 meeting rooms, restaurant with garden, American bar, fitness center and hammam make this hotel the perfect solution for international business meetings.
We asked for another room on our second day (as it had a rather unpleasant smell) and were given a much better room.
All 4 of us found the pillows very hard and uncomfortable. One of our party asked for a softer pillow but the replacement was no better.
big room, nice bath
bad smell in the room, despite parfume diffusor
the telephone system was out of order
Location was convenient. Good parking, which is a rarity in Italy sometimes. Safe to walk to other areas of the city.
I thought the carpet was very shabby, stained, and worn out. It made a beautiful hotel loose some appeal.
Nothing in particular; advertised as five star hotel but in reality does not offer what is expected in "five star" hotels.
On arrival there was no body to help with our lugage. We had to drag it from the taxi to the loby. Air conditioning of the "suite" was not working; staff at the fornt desk refused to move us ot a diferent suite or room; It toke three days to get the air conditioning working after complaining repeatedly. Hotel's personel very un-professionaly and not corteous at all in general; there were very few exempitions; never had this experience in Five Star Hotels.