|General||24 hour front desk, Air-conditioned, Cable or satellite TV, Complimentary breakfast, Cribs available, Express check out, Gay friendly, No smoking, Non-smoking rooms available, Parking (surcharge), Room service, Safe, Storage available, Wheelchair accessible|
|Services||A/V equipment rental, Business center, Concierge service, Laundry service, Meeting/Banquet facilities|
|Internet||Internet (free), WiFi (free)|
|Policy||Pets not allowed||Landmarks||
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Excellent, 821 reviews across the web
|Service||95% found the |
|Breakfast||90% found the |
|View||78% thought the |
|Beds||91% said the |
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The staff and the amenities could not have been more gracious.
Lots of value adds, free breakfast, wine hour, cookies - helpful staff. Couldn't ask for anything more! Great deal for the bidded amout.Loved it! Will definitely stay there if we go back to Charelston
The location really was the best thing about this hotel.
The room needed to be updated - and there were not enough hooks to hang towels/clothes.While I would consider staying here again, I would not necessarily seek it out. The location was great, and the breakfast was delivered directly to our room - yay! However, I did feel that the condition of the room and patio need updating.
Location and some staff were attentive.
When I originally booked, I made a reservation for one night. Later, I extended it to two nights. When we arrived, they told us we would have to move rooms for the second night. We tried to get them to not move us but were not successful.Would stay elsewhere next time.
Location was excellent and the wine/cheese happy hour, cookies and milk night cap and turn down chocolate were very nice touches.
Took two tries to remove a piece of wire sticking out of the carpet in our room and the flushing mechanism on the toilet could not be used without closing the lid on the toilet. Obviously a water saving retrofit, but still, poorly done.
Cleanliness. We did not discover until late the evening we checked in that our bath tub was dripping water and there appeared to be blood marks in the tub. No other rooms available as hotel was full. We opted not to shower until we got to next destinatLocation is excellent. We did not discover until late the evening we checked in that our bath tub was dripping water and there appeared to be blood stains in the tub. We were sent an email after check out that it was rust and that seal needed replacing. Housekeeping should have noticed it. Judging from the color and the amount of water, this was not something that suddenly appeared. No other rooms available as hotel was full. We opted not to shower until our next destination. Some nice touches - wine and cheese b/w 5-6 each day, snacks in lobby (kids loved the M&Ms) and breakfast. Paying $20 for valet parking (no other on site option) should be made clear ahead of time.
Free breakfast in bed, free wine and cheese every afternoon, free cookies and milk
Perks such as wine, cookies and milk, and breakfast in the room.
Not much of an alternative if you don't want to do valet.
The location. Beds. Terrace.
The front desk staff was lukewarm at best, especially the afternoon shift. One desk attendent was more concerned with his hair and flirting with women than helping us. Simple requests seemed to be an annoyance. For XXX per night, i expect top service.The bellman and service staff were lovely. The front desk always seemed annoyed and gave us the least amount of information possible. It were not the level of service i would expect for a hotel at this price point. Upon check out the desk attendent didn't even thank us for staying! No smile. Just, here's your bill....how do you want to pay for that? Really disappointing!
The complimentary breakfast delivered to our room! The staff was very friendly and accommodating as well.
NoVery clean room, large comfortable bed, complimentary breakfast delivered to our room. Excellent hotel, highly recommended.