No SMS receiver for the check-in, obliged to do again the check-in for the corresponding flight
even with delay upon departure, the crew managed to get us on time to Lux, nice relaxing and generous service.. Classic good quality products. The opening time for the drop off was a bit late.. long queue of passengers waiting already before desk opened.
Cons: "The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well."
Pros: "the chairs were comfortable and there was enough space for legs."
Cons: "have vegan options"
Pros: "One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!"
Cons: "Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on."
Pros: "The comfort. Once the plane was here everything went smooth"
Cons: "The plane was one hour late"
Left on time and arrived on time both ways, thank you
Flights were on time. The crew was efficient and friendly.
Is good airline but their check in process is not simple
The flight was canceled 2 days before, without any alternative offer
Boarding at Arrecife was commended way too early. Far too long for elderly to be kept standing on their feet. Otherwise we’ll done to all staff.
Cons: "allow a carry on bag to be same as international standard in size and weight. Do you expect international tourists to buy carry on bags that fits your specifications for size and weight? Why do not except same size as other international carriers?"
Cons: "My friend faced a problem he was booking the flight through your site by kiwi.com and he coudnt do the check in because he dont have the email and the password so he had to pay 60€, so i hope if the kiwi.com notes this matter."
Cons: "Fast and easy online checkin Boarding was organized Awesome airfare! Comfortable seats Friendly crew"
Pros: "Relatively cheap"
Cons: "Despite a delay of 1 hour waiting in the aircraft on the tarmac, there was no offer of water to passengers. Food options were very limited and they couldn’t take payments by cards meaning passengers without cash couldn’t purchase food."
Pros: "We (a family of 5) were late for 5 minutes (literally) to the boarding ... Our flight was at 3.45 PM and were at the gate at 3.20 PM ... We were held up at the Passport Control by the Polish Border Guards at the Passport Control - their computer was down ... My wife cried, my kids cried and asked to be let in on the plane ... Nobody cared to help us ..."
Cons: "for RyanAir to be more human and humane and caring ..."