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So terrible. They would not rebook me for a flight until 2 days. I had to spend so much money to get my own flight. They were rude and not helpful.

Overall a good experience, the flight was on time, the crew very attentive and friendly. However the seats are too cramped, there is no space, and as soon as the person in front reclines the seat, it's literally in your face.

Bag lost. Lost bag recovery process is an unsatisfying customer experience. Because 1) bag is still lost but also 2) the process is outdated and form-heavy and 3) in our case also involved a long line.

There were multiple delays and the food was poor. Better food.

We were very impressed with Swiss Air. The service was exceptional. Unfortunately, we had a baby behind us that screamed for hours. , It was a nightmare, though I completely understand that it was not Swiss Airs fault.

We had to move to terminal 5 for the next part of our trip. Very un-organized and difficult.

Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket

Not being able to get a different seat with above average height unless I would pay for a seat ($41). Poor included beverage choice. Food: I’m am not picky in terms of food but that was the most horrific set of options ever experienced, for me and my fellow passengers. In my row no one was able to finish their food. Literal dog-grade chow. If you want to be cheap, at this point provide us with actual COMBAT RATIONS. You would save money, passengers would get enough food and better taste.

Nice travel , but would have been better if luggage was included in the price and not an extra charge..

Norse Atlantic is the worst airline I’ve ever traveled with, and i travel a lot. First, they made me check my carry on duffle (never had a problem before) because my backpack they said “isn’t a personal item”. It fits under the seat so yes it is a personal item. $125€ for the duffle and $125€ for my wife’s checked bag, $250€ for two bags, RIPOFF! Once on the flight we got delayed 45mins because the attendants/airline were giving a handicap gentleman a hard time about his scooter which they had already given him permission to bring on board. He also stated he’s never had this problem, & after a lengthy discussion they finally realized they were wrong since it wasn’t ion battery operated and he had all the paperwork. Eventually they allowed him to stow it above his seat which they watched his wife struggle with for over a minute before they helped her. Also, Make sure you purchase food in advance! This airline is EVERYTHING for purchase, from WATER to SNACKS to BLANKETS. Yes, WATER. International flight and not a single thing free. People were literally lining up to the bathroom with empty water bottles to fill up in the sink. The Aircraft was criminally FREEZING as if they intentionally jacked up the air so people would buy $7€ blankets. People were changing into layers in the bathroom & bringing down their carry-ons so they could find layers in their suitcases. Those that didn’t have layers in their bag or had to check their bags had to endure an 8.5hr torture session from Rome to JFK. Add all that to the ridiculous timing of turning on the lights (red eye) so they could come down the aisle with duty “free” options for purchase. A hot topic between passengers while waiting to deboard/get through customs. I wouldn’t fly Norse Atlantic Airways again if they paid me.

I payed for luggage but there was additional luggage charge this wasn’t clear when i purchased.

The crew from Norse was absolutely great! Friendly, respectful and professional! They helped me resolve my baggage issue in Fiumicino, which was a long process and one of the counter girls was her first day at work 😌 they were all great. And later, when they found my 87 year old mom who got completely lost at Fiumicino in a different terminal, all by herself.. they were patient and kind and treated everyone with respect and care. Grazie Norse!!

Crew was excellent, very friendly and professional. Seating was very tight…I’m not a tall person and my knees were touching the seat in front of me. A little bit more legroom would be great.

Chaotic check in. It took an extra hour to haul all across large LAX airport three different times back & fourth. Had no access to duty free shop.

Great flight for great price. Only thing they need is on board Wi-Fi and an app.

It was cold, blankets would have been a big plus.

Airline was unable to check me in, even though I had a valid US visa which they called to confirm. Their system still did not allow check in. If you have a visa don’t travel on this airline. Will be seeking a refund.

People seated in exit rows should have designated overhead space

Larger seats on this plane made the ride reasonably comfortable. Our next flight, from Lisbon to Copenhagen, was inconsiderately tight and stressful. The seats were smaller, space between rows was very limited (no button or mechanism to even slightly incline anyone’s seat), and leg-cramping under the seat in front. Just like sardines in a can. Really felt for all the tall Danes on the flight. Their knees were pressed against the seat in front throughout the flight.

Perfect although it took an hour to board the plane but other than that it was great

Ground staff at Rome gate & boarding were rude and unhelpful

The quality of the aircraft and the professionalism of TAP's staff were perfect. The quality of vegan meals can be hit or miss depending on the airline and the city of departure; on this flight, our vegan meals were quite good. The boarding process for the connecting flight in Lisbon could have been organized a bit better, but it did not spoil our overall experience with TAP, which was excellent. I'd definitely recommend TAP to others.

We liked the crew. They were competent, professional and friendly. The only big negative was our departure was delayed several times and the airport staff did not communicate what the problems were and what we should expect.

Airline attendant never walks along the isle to check if everyone is ok. The food is worst I’ve experienced. Chicken pasta is very salty while the fish is bland and over-cooked. Only two toilets for the entire economy section.

Of course food only if you pay and no entertainment. As always with TAP they collected hand luggage and you must check in. This happens mostly with TAP and is not acceptable because others are having three pieces or more. TAP should be consequent and collect hand luggage only from those who have more than one piece.

TAP needs to allocate gates at airport. Boarding and disembarking using buses is tortures in hot weather.

This would have been an okay flight, had it not been for the following. At the boarding line they had another line for luggage control of some kind, basically they weighed your carry on luggage together with your personal item together (in my case my backpack), and if it was overweight they asked for 125 euros right then and there. We basically couldn’t board without forking over the 125 euros. It was insane the price. I’ve paid maybe 50 euros in the past for overweight carry ons but 125, more than double is unjust. I flew TAP from Florence to Lisbon and we had no such treatment nor weighing of our carry ons. And then when we flew from Lisbon to JFK, they had a whole line of individuals asking them to fork over the 125 euros. Their weight limitations is considerably low compared to other airlines. Very upset. In addition the bathroom on board had a good amount of water (or maybe even pee) in the bathroom floor. In addition the the garbage slot in the bathroom was over flowing. This was at the start of the flight so it was clear that no one had cleaned the bathroom. In addition they tray tables were also not clean. Mine was covered in a sticky substance and I ended up having to wipe it down myself. I did my best to avoid using the bathroom again during this 7 hour flight. And when I told the stewardess of the bathroom, she said it wasn’t their job to clean the bathroom, which could be true I guess. You would think an airline was more sanitary especially after COVID. Would Not fly TAP again and do not recommend. Spend your money elsewhere.

Horrible experience. Nothing to give to kids to keep them entertained.

I think I have bruises on my kneecaps. Do the seats have to be so close together these days? And if they are so close they really shouldn’t recline. I think when the gentleman in front of me reclined, the back of his head was on my chin. That being said the crew were always caring and polite, and the flight was on time and very safe. So I’m grateful for that.

I dropped my wallet under my seat on this flight with all of my money and credit card. I requested to be able to go back and retrieve it but Lufthansa denied my request. I went to the Customer Services and they called Lost and Found but I was told nothing found would be turned in until around 12:00pm. My next flight was leaving so I was unable to check to see if my wallet was turned in. I will never fly with Lufthansa again.

Dinner was good by air travel standards but breakfast was too light and heavy on carbs/sugar.

Used to love Lufthansa, but Rowe are too close together in Economy and passengers are allowed to recline their seats so far back it is impossible for those behind them to even reach for carry-on essentials during flight - except for meal service when flight attendants ask for seat backs to be raised, we can’t sleep on planes so this flight was most uncomfortable ever! Rod Rose

Horrible crowding on the seats, headphones provided did not fit or work in the entertainment center, seriously the most uncomfortable flight I have taken in a LONG time. The people in front of me were literally 5 inches from my face the entire flight. Did they change their seats recently? I remember it being tight but wow this was a whole new level. Also I am a 5'3" small woman so I can't even imagine a larger person dealing with that for 11 hrs.

Seat controls of lights were broken, and only 1 of the 2 seat TVs ever worked on the long flight. On the short flight there were no USB connections, on the long one they were difficult to access. Part of my meal was frozen, though the hot portion was good.

Lufthansa fails at mentioning no luggage when booking through points. We had to pay added fees to take checked bags to Europe for 2 weeks. The staff at check in were not helpful at all. told us "if we don't like it, then book another flight". Food was bad, they ran out of half the options. Vegetarian was terrible. The flight crew was nice, and tried to make it work ok.

My school age daughter was not sat near me. We left almost an hour late. Therefore arriving late and missing another flight. Since it was not a connecting flight there was nothing Lufthansa could do about it. After the selay in take off and arrival we waited almost an hour for baggage claim. There was zero concern for my inconvenience. I asked if we could insure being seated together on the return. They stated no because we booked through Kayak. I typically love Lufthansa. This was very disappointing.

Great seats assigned and comfortable, movies are good, food is delicious, great experience. No delays and they prioritize boarding children with parents which is plus.

In economy and food was ok, but with limited leg space (and I was in a 2 seat configuration) it was difficult to eat with a tiny seat tray. I spilt wine on my trousers. First time on British Air (I usually fly Turkish Air) and in a 777. Heathrow was pleasant but changing terminals awkward.

Starting with the flight Cairo to London the plain was so poor no entertainment at all uncomfortable seats although it’s 5 hours long,then an American airline plain took me from London to Miami it was a bad experience the crew most of flight time not available and they asked us to help our selves for any snacks if we need. From Miami to London actually was perfect flight with a huge plain and perfect crew but from London to Cairo was horrible plain with stiff fixed seats not movable no entertainment or wi fi very poor Menu which is unacceptable for a business class

I've done hundreds of flights in my life, and this flight was one of the best I've ever taken, From beginning to end, everything went smoothly, professionally, and with a smile and friendly attitude from all employees I interacted with. The food was delicious (and free), as were the drinks. There was just a genial and effective way in the way that British Airways organized the flight -that reminded of days in the 70's, 80's, and 90's, when flying was a fun, and exciting adventure. I enjoyed and had confidence in the abilities of the flight crew, I'll be flying British Airways several more times this summer. Thank you so much for the great experience! Cheryl Olso

My baggage did not arrived with me. Took 3 days to get it after so may calls and follow up

Terrible! I missed my flight to my final destination and British airlines and American Airlines keep pointing fingers on each other’s. Nobody wants to take responsibility

Terrible. Flight was 3 hours delayed and I missed my other flight to my final destination

Overall, terrific service, accommodations, and experience. Only reason comfort was rated lower was because it was difficult to keep a comfortable sleeping position for the overnight flight, but I also had an economy seat.

Not sure if the crew were experiencing something unknown to me,but the service of passing water was non-existent.In addition,please take consideration when providing yogurt as alternative for breakfast as some of us, could be lactose intolerant.. thanks

Very cramped seats in economy, difficult to get comfortable with your legs and feet and back. The seat width is ok but I’m average size. Food is HORRIBLE. Crew is friendly. Delays and very tight connections made it tough for navigating. We would have missed our connecting flight if it wasn’t delayed too. The terminal transit was slow and normally every 10 minutes before 8pm, after 8 pm is every 30 minutes!!!!! No free wine or drinks!! Below average attitude.

Leg room was better than expected. Lavatory’s were easy to access.crew was grea!