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They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far

It was very relaxing and staff were very quick to attend to any requests.

Very disappointed to not have lounge access The shorter flight seats were uncomfortable

Unfortunately the flight was cancelled so I never got to go

It was excellent service in the snow storm gives us hotel and transportation. It will be more better if u can add one more meal because it’s a long flight boring journey. If you give extra meal time passes faster and can enjoy the trip better

Food quality and varites were very minimum. Surprised to have no desserts. Business class tickets should have lounge access and seats selection. They should be allowed to board while people with wheel chair, secial assistance and family with childrem.

Dirty and smelly lavatory and toilets in Wamos Air operated flights

Good flight. There were a few issues with the flat bed. It was some technical issues. Otherwise everything was good

We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.

It was an old plane with seats not comfortable and with little space for the legs. I must say that the previous flight I had was amazing on a very comfortable new plane

The seat condition was very poor . The seats handles was broken the wire inside the seat handle was out .It was very ugly scene and very uncomfortable to be in this situation. Please keep ur flight seat in good condition to respect your passengers . Regards

Salam air flights are very full . So there is no way to fallow Covid 19 protocol . All seats are occupied . They should consider less passenger in each flight .