For a 5hrs flight a simple meal should provided instead of snacks only
Missoula is a great airport. Desk and gate crews were very helpful and friendly
Other than delaying take off by an hour, the flight was smooth. Crew were kind and supportive, and made sure we were always considered as a priority.
Flight was on time. My pre-ordered meal came as expected.
Flight was delayed and we were left in the plane with planed turned off, took so long to get to destination and luggages were lost. Such a hectic travel
The flight was delayed out of BIL so many times that I was not able to make my connection. I was rebooked for the next day, losing a full day of my trip. I still have not been compensated as promised.
Flight was delayed, but not be a lot. Crew at the departure gate was friendly. Flight was filled with turbulence, enough to concern my husband. Snacks were delivered to rows in front of us but attendant stopped handing out snacks when she got to our row. Team was efficient but lackadaisical. Usually on board crews are more animated and friendly. No onboard entertainment and no seatback video screens for a six hour flight. Landing was a bit rough. We were told the wrong turnstile for luggage.
2 hour delay. Then some luggage was unloaded at 1baggage claim #7 then without notice the baggage claim was changed to #12. No one informed the passengers they were changing baggage claim turnstile. Several of us waited for 90 minutes after the 1st turnstile stopped and changed to other flights luggage.
Many gate changes in Seattle and mechanical problems on plane which resulted in a new gate change. Both flights, from Seattle to Detroit and Seattle to Eugene resulted in a lot of walking and tram taking.
No negatives. Crew was great, flight was on time and there were no crazy passengers. 🤩
Food is what you expect on a plane. Nothing gluten free. But that is expected. Drinks, apple juice, was fine. Seat, what I expected. Fine.
The flight attendants were very friendly, efficient, and helpful. The plane was ahead of schedule, and it all went very smoothly. Thank you.
not sure why you ask about food, I n3ver get food on flights except maybe cookies or pretzels. wifi was slow and in and out most of the flight not good.
Like: flights are on time, good boarding process Can improve: planes are old, improve entertainment and make space more comfortable
I'm not sure American is capable of on-time arrivals and departures. When you land at ORD, you almost always get held on the tarmac because your gate is still occupied. I may have missed my connection, but that ended up up being significantly delayed as well. Once again, I finally got home well after midnight.
there are no options s for snack besides cookies would ve nice to have a salty option n
Early morning flight and no food in First Class except a "salmon" box. No thank you. Was informed before take off by Captain that the plane was not serviced before we boarded in Phoenix. How does that happen? Need more frequent additions/turn over on the Entertainment. Thanks
It was the most un-special flight experience in my life.
Plane was super cold. No entertainment unless you were with mileage program Getting off the plane was super slow
We called Kayak for a change due to the TSA situation in Atlanta. What we got was a canceled return flight (in error) and we had to find the mistake. Not happy with Kayak who blamed it on AA.
