As always Emirates is always dependent on the crew you get on the day and today was a good one. Everyone knew what they were doing and gracefully without hesitation . Great conversation all round even about the food and wine.
Very bad service and food variety will never come back again
Flight was cancelled without notification. Information on flight status was not available on Emirates's website.
Everything was perfect. Staff were informative and professional and flight boarding, flying and de-embarking was smooth. I would certainly travel with Emirates again.
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Very nice experience in business class. Flight attendants were attentive. Foods and beverages were very good.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Everything was great except the boarding experience. After the check in, they "packed us" in a small area, very hot there. It would be nice to be aware of this, I'd wait on the outside area
Chaos at the gate while boarding - no clear signs or announcements
I was not given my boarding passes by MEA for my connection flights in Rome and then Munich because I did not have boarding passes, I was asked to go through customs in Rome to check in so I was delayed and missed my flight
The flight was great from start to finish. Smooth boarding, left on time, good service on board. Great flight.
Fine. Stewardesses need to have less disdain for people and smile more.
MEA is a reputable and well managed airline. I have always a good experience when travelling with it
No speakers provided for inflight entertainment which was available but couldn’t hear volume with no speakers. Check in by arrogant crew One piece policy for checkin despite being underweight weight limit in 2 pieces not allowed and ridiculous. Attitude of some arrogant air hostesses not appreciated. Many were polite however.
They switched back and refurbished BA 787 instead of the nicer airbus 380 planes. Service is lacking and one of the worst lounges I have ever visited.
No USB to charge the mobile. The seats don’t recline.
At the airport they posted on the board at 12:55 boardind closed instead of boarding slone and we had to run our heart to the gate to find it was a mistake!! It was just starting to board
Mixed boarding: there was no priority line. The lady at the check in didn’t know the different types of silver or gold membership she didn’t put the luggage in priority . They didn’t mention that the coffee will not be served sfter the lunch so i had to argue to have a coffee. ……
More or less was except able flight not much to complain!
Kuwait Airways is one of the airlines that has entered into competition with other carriers and has become distinguished in the quality of its services. However, it still requires further development, particularly in its digital services related to airport operations and in-flight entertainment. I believe that over the coming years, Kuwait Airways may reach a highly competitive level in terms of the services it provides.
I do not have any issue after travelling but not able to return back to Newyork because my flight is cancelled. Requested to refund my full amount.
Are you KIDDING RIGHT NOW?!?! SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!?! ARE YOU FEELING OK??????
Are you KIDDING RIGHT NOW?!? SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!? ARE YOU FEELING OK???
Food is terrible, service is not good. Staff were not personable and rushed food service.
The onboarding was extremely confusing. Had to climb the stairs to plan from tarmac with carryon bags in hand. No apologies for inconvenience. Overall not quite pleasant experience.
Boarding /lounge :Chaotic boarding , business /first class had a dedicated line but it was upto to the passenger to figure out and use those lines .Oasis lounge is clean but tiny so it felt over crowded . Neither the food nor amenities felt business/first class . Cabin and tech : 2-2-2 configuration needs to go . Leg space is cramped , headsets didn’t work . WIFI does exist or didn’t work on the entire 20 hour journey . Food and crew : Preordered “Hindu Non vegetarian” meal , crew was clueless , they didn’t even bother to ask if they weren’t sure what that meant . Served mediocre vegetarian food though menu had chicken /lamb options . In short , worst business class experience of all the airlines I flew to date . Not sure if there is one area they compete in let alone excel … avoid if you can .
Food was not available in the middle of the trip that is 13 hours
Everything was good and no points to complain. Food is always a tricky concept. Sometimes you like it and sometimes you don’t. Food was redundant from Kuwait City to NY-JFK.
Beautiful Flight took off on time and everything was good
I originally purchased and selected window seats G12 and L12, and I also placed a bid for K12. These were the seats I specifically chose and paid for. However, I have now been reassigned to D11, E11, and F11, which are middle-row seats. I did not purchase these seats, nor did I bid on them. Due to a medical condition, I am unable to sit in middle-row seats. Sitting in the middle section causes me to become dizzy and nauseous, and I may become sick during the flight. This is the reason I specifically purchased and bid on window seats. I respectfully request that you restore my original seat assignments or provide comparable window seats. If this is not possible, please refund the amount I paid for the seat selections so that I can make other arrangements. I have attempted to contact your customer service multiple times without success. I called approximately ten times and also tried calling your office in Jordan, but I was unable to reach anyone.
This is my second time within two weeks using them. I have bad experience with their Internet. They charge me $35 for Internet worked only for 15 minutes and then disconnected and they don’t even give me a credit or refund my money or give me a voucher about the food. It’s very bad test. There is no test actually and barely cooked still raw.
I love everything but the hotel the hotel was very smelly and the people were so rude the food was so cold and very disgusting. The manager was also so rude
They cancelled the flight while we were at the gate. Then they rebooked me for the next day but then that was missed because I now have a connection and the first flight took too long to get to the airport. Right now sitting in the hotel until the next flight. Worst trip
Excellent There was no hot beverages in the last hour
POOR. The gate changed 5 times. The plane was late. The waiting crew and the desk staff were gossiping and chatting amongst themselves about the maintenance and plane issues. No water service on the plane after the long delay. Even after I asked for a water. I was in seat 1A. Single crew member we saw sat in the seat the whole flight on his phone. After a stressful boarding process and delay- it was REALLY disappointing.
I was most disappointed with the flight crew in business class. They were not attentive at all. Everything I needed, I had to ask for. They did not offer refills, did not ask how the meal was, did not offer anything else when I didnt like the drink that was poorly made. When I asked for snacks, they told me to go to the front and look at what was set out. This was the worst RJ business class crew I have ever encountered. They made me feel like I was a bother - even for a simple water. No smiles. No thank you. No my pleasure. These are the reasons you fly business class. At least the crew can smile and act like they are happy to be there. For 14+ hours, I felt like an inconvenience. Poor review.
Crew was apathetic, in seat hardware was old and barely functional, WiFi (which I paid for) didn’t work for half the flight (I was refunded). They gave 2 meals on a 13 hr flight, whereas Etihad gave 3.
Awful, they made us rebook a ticket (out of our own pocket) because of a missed connection.
We were waiting at the counter for over an hour. Then they moved all employees to the inside. At that time it was about one hour and 15 minutes to the flight. They left us without help. Flight departed 20 minutes earlier than published. I guess they sold our 3 seats to other customers and bumped us. We did not fly. No customer service no help no answer.....
Kayak offered terrible customer service. The 2nd of 3 flights were cancelled and it took me an hour on the phone to try to cancel the other 2. I had to call back later to get someone to assist. I was calling internationally and an already stressful situation was made worse.
Moderate carrier , one of the flight attendant crashed my leg with the food table and never bothered to apologia but give you a lecture about how to sit in your seat.
If the flight was full I would have been more uncomfortable as the space was small. The seat in front of me was very close, I wear transition lenses and it was too close for a comfortable viewing experience. The foot room was not the best either. The row was empty so I had shoulder width space. The foot space in my opinion could be better, I am just 6ft tall, medium built and found the space mediocre. The AC on the flight could have been cooler. We were delaed on the tarmac and the air con was warm. Even in the air, it could have been cooler. Apart from that excellent service crew, we were delayed on the tarmac and water was offered to us which was of good temperature. The snacks offered were acceptable. Thanks for a safe and smooth journey.
Boarding from T3 is a nightmare for the transfer to the aircraft.
BEST air crew in the industry and service delivery takes it to the next level from great to AMAZING!!!
No TVs are working, in my local busses also not work sometimes. Is the both are same,,
The timing for this flight is really odd.. at 4.45AM If it was 1AM or 8AM it would be great. I guess its probably for European connecting flights with Emirates? Anyway, for a budget airline, the business class product in FlyDubai is quite decent. You even get Champagne, although 4AM is an off time to have it. The Throne seat for me while is great for privacy, sleeping isn't great for the foot extension. This flight is great for me due to its direct nature but if Emirates did it, I would choose that.
The quality is worse and worse , this business ticket pricing is overpriced !!!!
The Plane was very small.. domestic route will perfect not international
If I have a choice I would not use this airline. They moved by booking to Smart Wings, an airline they code share with. Changing terminals in buses and dealing with some of the staff associated with it is not the best experience. Having stated that I must share that the crew of Smart Wings airlines was polite.
