ITA has these new Airbus A330 Neo that hates economy class passengers. The seats have absolutely no cushion to a point where it hits your spine constantly and reminds you to fork out for premium economy or don’t travel next time. The food was absolutely horrible, ETA mentioned 3 meals for 12 hour flight but it was mostly 1 meal and 2 light snacks. I am vegetarian, so my 2’d food was 1 slice of tomato, 1 cucumber on a dry cold bun. The other 2 meals were disgusting. My young one threw up the entire time. Flight attendants were the cherry on top - plain bad. They would skip servicing drinks to some passengers completely and if you call for an attendant, they will come and stop the button on top without even asking you what you need. I would avoid ITA by all means - there are plenty of options including SAS for same routes with better seats and humane treatment.
Nice flight. Uneventful, very good crew, comfortable seats. Pleasant experience.
Stews were nice. Plane was very old. Some of the mechanics for travelers outdated. Not enough bathrooms. Hideous food.
Our flight was changed to a day we could not travel so we cancelled it. Will never use kayak again
Comfortable flight Attendants are professional Had a luggage delay at one destination but was delivered the next day
ITA cancelled fligh rebooked with Lufthansa. Flight good, but 2hour connection in Frankfurt was HORRIBLE, took 1.9 hours to get through scanner, customs, another security, got to gate after running all the way, so caught it but stressful and terrible start to trip.
The boarding process was organized and efficient, and the crew was friendly and attentive throughout the flight. Food and drinks were typical economy class, but good. The aircraft was old, and the restroom was not very clean. However, we arrived on time, so overall the experience was good.
In Prem Econ, safe and timely flight, good amount of space, mostly comfortable seats. Little irritants: When lying down, seat kept shifting on me...as a short person w/light weight, my seat often reverted to semi-upright. Footrest was broken. TV screen didn't work, after I asked a few times a FA rebooted it to work again. And food was marginal. I don't expect much from airplane food...surprisingly, ITA didn't even meet expectations.
Flight was canceled. Rebooked on Lufthansa Also Canceled. Had to pay 3000 more per person and fly Alaska to EWR and fly emirates to Athens.
Our flight was cancelled the day before our trip and we we put on a Turkish Airline flight that got us in half a day later.
Clean plane. Flight departed late and we had to find out all information by checking on the Departures board (no announcement)
You’re on your own with this airline. Our first flight was from Djerba to Malta, with a stop and plane change in Tunis. After collecting our bags in Tunis, we found the check in counter for the follow on flight. Approaching the counter, we were told it wouldn’t open for another 2 hours. We waited and finally checked our bags. Nobody told us the boarding gate was in an entirely different part of the airport. Luckily, some passing stranger told us we were in the wrong place and we had to sprint across the terminal to make our flight. On our flight from Malta to Tunis, the boards at the airport said a 12:30 departure time for our flight, with a 12:00 boarding time. Luckily, we hung around the boarding gate because they announced final boarding at 11:30 and closed the doors at 11:45!
We bought tickets for a flight on Saturday. When our plans changed, I tried to change the flight to Sunday. Repeated attempts to reach the airline by phone and email got no response. I had no choice but to buy another ticket for Sunday. Now I’m trying to get a refund for the unused ticket and, once again, absolutely no response whatsoever from the airline. I’ll have to dispute the charge with my credit card and see what happens.
