The room was large and comfortable and quite new and clean. The location was very convenient for my purposes.
I had asked for an early check-in and was told it was available for a fee but when I arrived I was told there were no rooms and had to wait 4 hours for a room to be ready after I had come from a 15 hour flight. I should have been told to book a room from the night before to ensure the early check in. Also there was no hot water, someone came to fix it and walked around the bathroom with dirty shoes (no one came to clean after) - he said it was fixed but it was not fixed. When I told the front desk they said that it would be fixed the next morning, which it was. This meant that I could not take a shower till 20 hours after checking in.
The 'self-serve' kiosk was thin on luxe items.