Our room was great. The bed was awesome. My husband and I now realize we need THAT mattress! Slept so well. The pool and jacuzzi were great. Excellent customer service.
Loved it all
Enjoyed the exercise room and breakfast bar food. The style of the common areas was very nice.
toilet was a little on the fritz.
We stayed here because wife was doing the Mill Race Marathon/half marathon and it was pretty close to race site. The fact that the hotel let us have a late check out so my wife could come back and shower before we got on the road was wonderful.
The front desk clerk was wonderful. She gave us wonderful service and directions
The room and air conditioning unit were dated
Very nice hotel
We did not use all of the hotels amenities as we were in Columbus to visit family. The room was clean and provided a good night's sleep. The staff were friendly and helpful. We would recommend it to others.
Dirty wash rag on bed when arrived. Knob on air conditioner not functional, thermostat control not obvious.
location was OK pool & hot tub were excellent
the room did NOT have a microwave or refrigerator which was strange because most all hotels are equipped with both of these features nowadays
Our toilet would not flush
TV was broke but they changed my room
Clean rooms and friendly service.
I asked if there was a Breakfast and the clerk replied : ' Yes sir, from 6 to 9:30am'. We had arrived late and I got up earlier than I would normally have so I could get my free breakfast. Lo and Behold IT WAS NOT A FREE BREAKFAST but a mediocre breakfast
Cleanliness and Location. Staff was great as well.
Some things in the room were not working properly. TV was too dark, shower head had issues, wi-fi kept going out or was too slow to really use.
How close it was to the exit ramp
When checking out the front desk clerk was know where to be found. So my husband had to ask the maid to take note that checked out. Seems like a nice hotel should have had two desk clerks
It was close to resturants.
It had a mold kinda smell to it.
Clean comfortable bed
Breakfast did not start till 7:00 am, I needed to be on the road by 7:00 but waffle house was close
Convenient location to family.
Second time at this hotel, both times the pool (main reason we stay in hotel) was closed for repair. Called day of check in to confirm, yet on arrival was told I must have confused hotel with another. Was clerk error, but he was quick to blame me.
Clean room, comfortable bed
The continental breakfast was horrible. There were skim choices; not even water was available in a pitcher or carafe. No fruit, only white bread and plain bagels offered, along with a few choices of cereal. Very disappointing.
In midst of taking shower, water was shut off. When we contacted the front desk, the staff said she was unaware of the maintenance was going to be done.
Location was ideal, the staff (while frustrated due to ongoing remodeling work occurring that hampered job performance)were mostly courteous and friendly.
There was major remodeling going on that interfered with the check-in process, getting to my room, and the ability to truly relax and enjoy the facility. the ice machines were inoperable at the time of my stay, the kitchen ran out of food the second day.
20 minutes after breakfast started they were out of many items including plates!! There was NOT that many guest at the time. We could NOT believe the poor experience to say the least, would NOT stay there again!!
I thought the room was dirty. There was urine on the toilet seat when we got into our room. They were doing construction in the lobby so everything was dusty.
rooms were clean and quiet.
We were not told about the ongoing construction on the first floor. And we paid extra for breakfast served 7-10:30. When we arrived at 9:30 there was no food or coffee left. There were no forks, plates or bowls. They did refund the $ paid for breakfast.
location was easy to get to
Needed a little TLC. Our room needed to be vacuumed and there was still soft scrub or some kind of cleaner dried all over bottom of tub. otherwise beds were clean and comfortable.
There was misunderstanding with regard to the breakfast - and whether it was included in the price. Also, housekeeping never entered the room on a two night stay. When reported to the manager at reception, the response was rather rudely dismissed.
Nice TV for watching sports but volume was locked
No fan in the bathroom. Girl at counter was new and had to call manager to check me in and this took 20 minutes.
The best thing about the hotel was the free cookies at the front desk!
There was always only one person at the front desk, so check in and checkout times were a bit long.
Didn't get back until late and found our room had not been cleaned. The breakfast buffet had very little food. Out of most items and the hotel charged for it, although we did not have to pay for the buffet after expressing our disappointment.
The location and cleanliness.
The bed was so soft and smushy, I got only 2 hours of sleep.
Very nice facility
The young lady at the front desk informed me that she couldn't give me a king bed because I used Priceline! There were less than 10 vehicles in the parking lot! She said a king bed was an upgrade?
My friends and I just stayed for our second visit and were just as pleased as the first time. Wish the breakfast were complementary, though. The pool was a bit cloudy but the pool area was clean and well kept. Also love the fact that they have French Vanilla Creamer available for the free coffee. We plan to make this our hotel when we visit the area for our next shopping get away.
stuffs are nice
My family and I were in town for a baseball game and we decided to stay at the Courtyard because of a recommendation from friends. We had a great weekend! The hotel was very clean and the staff went out of their way to make sure we felt welcome. I would definitely stay there again if in Columbus!