The helpfulness of the staff could not be faulted and the choice of food for breakfast excellent.
Very comfortable beds. The executive lounge was good value.
The location is good enough but it's a bit of a walk to the absolute city center.
The rooms were a good size for scandinavia, and there was a very good view.
Although a 5 star hotel there was a general small mindedness and lack of orgnasation; very expensive wifi, very expensive breakfast and be careful when to go there as we just avoided very long queues. I arrived early and did not need to be told that normal checkin was at 16:00, when I did come back after 16:00 nothing had been done i.e. had to complete checkin, bags not already in room etc
The beds were extremely comfortable and the view from our room was lovely. We were upgraded from a city view to water ciew room.
The reception staff took too long to answer the phone. Perhaps more staff are required?
Cleanliness and Location. Within walking distance of City.
Our Room wasnt automatically cleaned.
Que to check out / que to hold baggage - lots of waiting
The hotel provides a very good location to Tivoli Gardens and Train Station
Service in bar/restaurant
The late check-in
the room and the wiew
Too long time tjekking out