Rooms are old and outdated.
The stay was absolutely amazing! I cannot say enough wonderful things about it. I was under the assumption there was an indoor pool. I LOVED that it was outdoor!
We received a room change upon arrival, at our request, so that we could have two full-size beds. The desk clerk was very nice, and not hesitant to adjust our stay. The room was perfect, and of the highest quality.
No problems whatsoever.
The hotel staff was super nice and helpful!
It was nice and comfortable to walk into. The people we very nice. The room was very nice. The bed was comfortable. Enjoyable stay.
Great location, friendly and professional staff
there is no free parking
Great location in the heart of downtown. Staff was very polite and welcoming after a long day of driving it was nice to have friendly service.
The room itself was beautiful. And the staff was great. Very clean. Nice pool area and workout room.
The location was awful. There was no free parking. Either you had to use the valet which was quite expensive or you parked in the parking lot across the street and had to pay 3 dollars for 3 hours. The wifi there wasn't that great.
Ver y clean location wonderful very confortable
Front desk staff is excellent. Location convenient .
A/c heater was noisy. Breakfast items lacked variety.
Perfect location for walking to our concert. Friendly, helpful staff. Even let us know of alternate (cheaper) parking to the hotel valet.
The staff and management were wonderful. Great customer service!
Needs a bar.
heater/air conditioning fan too loud. could not change speeds of fan to quiet down. unable to sleep well due to this loud roar.
walking distance to Aquarium. Ate at TGIF's and Spaghetti Warehouse. Did like walking around seeing the history of Dallas. Lots of historical information. We walked to where JFK was shot and around the Shady Noll.
$22 parking valet/day or $8/day to park across the street - wasn't expecting that. West End wasn't that impressive - not many shops or things to do other than go eat.
It was in the heart of Dallas
Had to park down the street or pay 25 for valet parking. False fire alarm in the middle of the night A/C was not working right all night and didn't get repaired Was charged---- bucks instead of 30 for some deposit??
Location & Price
No flexibility for other room
The staff was friendly and helpful.
Carpets and furniture in room could be updated some. The pool is small.
large room, breakfast
paying for parking
The worst price line hotel I have ever booked. I will book a hotel that gives me free nights from now on instead of price line
location and front desk staff
Loud music from nearby club kept us awake till 2:00 am
Location & price
Room was nice, valet was helpful.
Room still had left over food in the fridge. Hotel staff was incredibly rude with the exception of the valet.
The location was great.
Room smelled strange, somewhat of mildew. Toilet made strange noises when flushed. Staff was less than courteous.
This is the second time we have stayed here. Everyone with the hotel was friendly and helpful. It is close to many resterants and entertainment. The room was clean and comfortable. Would stay here again.
Great location, comfortable bed. Very nice staff. I would go to this location again.
Location was perfect if you are into social activities. Plenty of restuarants and bars, along with entertainment remain around hotel despite closure of shops. Hotel is a bit pricey, but will stay again. Hotel staff and shuttle service personnel were friendly and great. There was a young lady working at the fron desk that has to be one of the most beautiful women in Dallas; very nice personality. Business center computer limited in use. If traveling on business, bring a laptop for use and info security.
It was my first time in Dallas and the staff was phenomenal! They were always there to answer any of my questions and help me out when I needed something. The hotel is right next to the westend which is a great place to just go and hang out. Another great thing about it is that it's very close to the House Of Blues (about a 4 min walk, if that!) and also very close to a cool pub called 'The Westend Pub'! I would recommend you stay at this hotel..plus free booze wed. afternoons in the mezzanine!