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The included breakfast was very, very good. Real food in a charming atmosphere w/fine service. My fault in thinking (and not reading) that pet-friendly meant no fee--watch the $25 charge. No ice machine in building--had to go to separate facility and ask. My take away is that this is not an owner-operated hotel--bit impersonal.
The room was beautiful, the staff was outstandingly kind and helpful, the breakfast was delicious. Among the nicest places I have ever stayed. Thank you!
Excellent breakfast options, very friendly and helpful staff. Would stay at same facility again!
Very clean, courteous staff, easy check-in, check-out, reasonable breakfast. Price somewhat high compared to other options in area given lack of pool.
Rooms were nice and clean. I was on club level and the ice machine and people walking around were very loud. Did not feel private. Guy at the desk was very non customer service oriented. As I found with most people at that desk. Valet guy was very nice. Pay decent money you expect a little more courtesy. I do not expect to stay there again.
Very clean, nice room, great location Fire alarm went off, girls soccer team staying near us was very loud and rude, yelling in hallway past quiet hours, the door to our room did not close all the way.
Good location downtown, nice staff. Pool was under construction for renovations, and we had really been eagerly awaiting this part of the trip with two little kids. No continental breakfast - only their restaurant with overpriced and far underperforming food.
We loved everything about this place! When we drove up I thought we were going into a motel from the 50's, which wasn't a good thing in my opinion - I didn't have fond memories of those rooms. However, when we opened our door we loved the room! It was just like a boutique hotel room - it was really nice. The staff was awesome! I probably wouldn't like walking to the office/breakfast room in the cold months, but in May it was perfect.
They were so good to our dog. We would stay there again
The Port Inn in Portsmouth, NH is a well kept, clean place to stay. Convenient to the highway and to downtown Portsmouth with a very welcoming and friendly staff.
Great staff, great room accommodations, good location with easy access to major highways, downtown, and beach. We would stay here again on our next trip to Portsmouth. A great value for the price and a knowledgeable staff. Nothing.
The manager Steven went well above and beyond the service of any other hotel experience I've had and I travel quite frequently for work. I will certainly be back again. The breakfast is a great bonus!
We really liked the hotel. It was a convenient location, right off 95 on our way home from Maine. Clean, comfortable, and the staff was very friendly. There was only ONE thing that bothered me and had we stayed more than one night would have driven me absolutely crazy: the floor above us. Our room was located on the bottem level of the hotel, room 125. The room directly above us has the creakiest floors which left me wide awake listening to the people above getting ready in the morning. Not a problem if they got up later or I was a deep sleeper, but the floor boards started their symphony at 5:30 am, far too early for my vacation.
Directions and signage are not easily understood or noticed
Loved how clean it was, the staff was super friendly. We both got a free drink for waiting a little extra for our room, our room was spectacular. Valet staff were great too. The overall stay was awesome!!! The bed was a little uncomfortable. But that's the only complaint from us.
The hotel is centrally located within walking distance to every thing. Room was beautiful and clean. The shower felt so good after a long day on the beach in the sun. The beds were comfy but the pillows could be a little harder. The staff was amazing...always pleasant. The free breakfast was far more than we expected and was a great way of starting the day. Love the valet parking. ...very convenient. We will definitely be back next time we are in town. Kathleen Kelley September 2015 Pillows, not that I hated them...just that they need to be alittle harder....not enough neck support.
So close to everything
Staff was very attentive and friendly. Debris on floor. Mold on shower curtain. No drain plug for tub. Horrible pillows and breakfast
Close to everything. Including the best liquor store in NH across the street. Air was nice and cold. Coffee was good too in the am. Wish the bed was was a queen.
Front desk staff very helpful with local info. Breakfast is fairly basic
Low Rates Awesome Friendly Service Comfortable Room
friendly staff comfortable bed difficulty regulating room temperature lack of warm blanket paltry selection of food items available for continental breakfast
We were staying in Portsmouth overnight with some friends. Great value for the price. Clean rooms & bathroom, comgortable bed. A little dated, but again, a good value for the money.
It was very clean. Coffee ran out when I came downstairs.
Clean night clerk was very helpful in suggesting places to eat
Beds were comfy
was not as clean as it could have been
Staff is friendly and knowledgeable. I love Robbin! He's nice, helpful and courteous. I always look forward to seeing him at the desk. Rooms are very clean, but could use some minor maintenance. My lamp shade was missing the nut that held the shade on, so it was tilted, second light in bathroom didn't work correctly, , minor things that are not always noticed.
The people next door had the TV on loud all night - called front desk - they said they called the room but couldn't get hold of anyone. Moved us at 2:30 AM to another room - but next to air conditioning noise - then to another room where the traffic kept us awake all night. We were travelling from Halifax, NS to PA - driving all day and was to drive all day the next day - wasn't impressed with not getting any sleep. We usually stayed here with no complaints - too bad this happened at this time. Will look for another place next time.
Didn't get NON-smoking room as requested. Smelly!!!! Door to room could barely open/ close over carpet and would NOT even open wide. In an emergency we couldn't get out fast at all!!! Bathroom could have been cleaner. Breakfast was just OK.
Our non smooking room was very humid and smelly. Pool area was sauna style. I do not recommend this hotel
Best breakfast, very nice staff and it was quiet It was next to a funeral home
The hotel was in a pretty good location for dining and going to the each which was great. The staff was very friendly and courteous, made us feel very comfortable. And the mini fridge in the room was huge! The hotel seemed just kind of sad? The ceiling of our room was wooden planks which was pretty cool, however the bed was extremely hard, the bathroom was tiny and the bath tub wasn't too clean. The hotels "heated" pool was ice cold the entire stay, no towels on the rack for guests to use, the door to the pool was not locked. The pool was one of the main reasons we chose the hotel as the weather during our stay was very cloudy and a bit rainy. Kyak.com said the hotel had a hot tub, it did not. No shower curtain. The breakfast was not even warm, room temp at best. I just stuck with the muffins because of that.
The wood ceilings Everything front desk manager sucked
The location of the hotel was great. Close to many restaurants and shops. The room we were in was less than desirable. The ceiling had black/grey spots above our bed, I'm hoping it's not mold! The beds were old and saggy. Our "view" on the first floor was of an old delapitated fence with what looks like a run down house next door that can see right into the room. The bathroom needs updating, there was someone's hair stuck to the ceiling of the shower and the worse part was that the heater that you had to turn on ran and sounded like an old window unit a/c. It would be die on fan but when it kicked on to heat it would be so loud you couldn't sleep. Worst couple nights sleep ever! And the "heated" pool is freezing cold!!!
It is a well restored old hotel that is beautiful inside and out, with beautiful gardens. It was very clean and we could not hear other guests. The location on the island just adds to the charm.
Facilities, pool, bar/restaurant Small rooms
The pool area is beautiful and kept very clean. The food at the Restaurant, Salt was terrible.
Great location and views, Hotel was also beautiful. Front desk helpful.Room small but well appointed. Bathroom was great. I had a 80 min massage and it was fabulous! Indoor pool was also very nice. It was too cold out to use the outside pool. I did not use the restaurants but they both looked nice but pricy. This is really picky but there was dust and cobwebs in my bathroom and stains on the window blinds, normally I would never complain about this but when Im paying 369.00 a night I expect it to be Perfect.
Cozy, well decorated room. Needed a small fridge for medication.
Overall nice place No bath tub!
Location was fantastic....right in the heart of Portsmouth. Nothing
Temporarily parked by entrance (20 minutes) while we got our room and unpacked. Valets were pleasant and professional. Hotel location was excellent and Portsmouth is very walkable. At this price, we expected a complimentary breakfast. Expensive valet only parking. We found our own parking nearby for free.
I thought our room smelled and felt a bit musty.
Very clean and a great location Valet parking was the only option
I really enjoyed the food and cocktails while watching football. There was a server by the name Anca who took great care of me. The rooms where very clean and it's walking distance to everything. Parking stinks
Unable to stay here because they had no confirmed reservation
I would like to recognize Dimple Patel and Natalia for their exceptional service. Each encounter was so pleasant, welcoming and engaging. I travel often for work and never have I encountered such exceptional service on a consistent basis. Dimple and Natalia are what made my stay at the Hilton Garden Inn Portsmouth Downtown enjoyable, not the hotel amenities nor the look of the hotel.
Loved being close to everything, but by far the staff at the desk, valet, and housekeeping was above and beyond super nice... I just wished I could have turned the heat down more than to 65, without turning it off. it was very hot in the room..
Very clean and modern, friendly staff and accessable to dowtntown
This guest did not leave comments about this hotel.
The staff There was supposed to be a pool, but it was getting worked on.
It was nice and clean every thing was perfect . I do not like to go to hotel because of so many things they say and talk how the place are so nasty and filthy I did not want to go hotel but this was perfect. The only thing I did not like was there was a baby in the next door and he or she cry and cry and also making so much bunging it was distebing but so fair every thing was okey.
From the time we arrived the hotel had a clean and comfortable feel to it. The staff was very friendly, helping us to find wonderful places to eat and visit. The room was clean and well cared for. The breakfast at the hotel was a great time saver with a little something for about every taste. The location of the hotel was perfect, a major freeway nearby but still quiet and peaceful outside. The hotel was centrally located to many wonderful sites.
Room Layout, size, cleanliness and hotel location. No Bar
Great breakfast spread no
Location, room layout, cost I find it offensive that this hotel allowed pets (a golden retriever) into the breakfast area. As far as I could tell, this was a pet and not a service dog. I consider this to be an unhygienic practice. Staff should have mentioned it to the guest.
Liked the suite we stayed. Very large and clean! Liked the pool and hot tub. Service was great. Would have liked a better selection for breakfast and better stash of towels in the pool room. Nobody offered to come in and make our beds and leave fresh towels.
I liked the attitude of the staff, as they were extremely nice and willing to help.
Clean, comfortable with friendly staff. Although the room looked clean, it had a musty smell when we first arrived, after the air was on for a bit it went away. Also the walls are thin, we were there during school vacation week and we could hear the teens running and yelling half the night.
This guest did not leave comments about this hotel.
The room was spacious and clean and the staff was very friendly. Good solid value. Nothing to really complain about.
It was a very quiet location but very close to downtown. The rooms were clean and large. The breakfast was very good. The breakfast area was too small for the amount of people there at the time. The one woman cleaning the area could not keep up with getting the tables clean and restocking the food.
Hotel staff was great - very helpful. The room was great for our family.
Quiet setting among the trees. Free internet. Nice hot breakfast, at least on Sunday. The towels in the pool area were tiny and as rough as 60 grit sandpaper. The towels in the room were a little softer (200 grit) but still small. Not something you can change now, but design would be better if bathroom were accessible without having to go through the bedroom.
I enjoyed the stay, plan to come back.
Breakfast staff had difficulty keeping up with demand. Items ran out throughout our brief visit. They made every effort when it was brought to their attention, but we had to bring things to their attention quite a bit. (The coffee is out. The fruit has run out. The waffle mix is empty. There is no syrup. The decaf is out. There is still no fruit. There are no bowls. The regular coffee is out again…)
Easy access to highway Couldn't sleep because of truck noise on 95.
I was under the impression when reading online that we would be within walking distance to things but there was only a liquor store that was within walking distance. We were also put in a room that was near stairs which creaked loudly & were awaken multiple times because of this. Our room was clean but had a bad smell & there was mold on shower curtain
very nice staff.good location.
clean and the location to downtown the hot tub was broken
My family enjoyed the pool and hot tub, the rooms were good and it was literally right off the highway. Very close to Maine. Free breakfast was only to 9 am.
the vending machine hot tub/jacuzzi out of order
Location Pool was not operating.Advertised a working pool and hot tub.
Right off the highway, easy to find. Mice poop in the drawers. The room had a mildew/mold smell too.
Staff hardly spoke English. The hotel smells like mold
Kindness friendines of breakfast staff. Very hard worker. In room clean Pool and hot tub have been broken for months!!!! Check-in staff staff stated it is on Web site but not listed. Also rug being replaced but not cleaned after day''s work.
The carpet and some of the furniture were wet as a result of a plumbing problem, yet they still put guests in the room. It smelled moldy. Pool and hot tub were closed due to the same issues. The steak was doing their best and stayed pleasant but the accommodations were decidedly substandard.
No frills place to lay your head. For us, it was a halfway point to a Maine vacation week. Front desk clerk was accomodating, letting us borrow his personal information phone charger for a little bit when we'd mentioned we'd left ours at home. Pool was down and drained, which bummed my kids out because they were looking forward to a swim when we pulled into town. Our basement room felt musty.
The place was very clean accommodating and for a great price! The shower was a bit small and there wasn't a fan to circulate the air conditioning around, but still was cool in the room.
The place is so cute. The bathroom was really well-done. It was nice having a little porch to sit on and the rug on the porch was nice and soft. The beds were okay. I prefer feather pillows. The TV didn't work very well, the signal seemed to be really weak. The decor of the room was cute in some places but could have been a lot better in other areas. There was a lot of empty white space where there was microwave, that made you feel like you were somewhere very inexpensive. The breakfast was pretty bad - hard boiled eggs that were really hard to peel and plain white english muffins. There was some pound cake that they ran out of and the muffin I had was not very good. Coffee was pretty bad too.
Newly renovated - very nice breakfast - windows that open front & back - lovely grounds
Clean, comfortable room. Adequate amenities, everything worked. Fantastic breakfast! Friendly, helpful staff. Wish we could have stayed longer!!
Recently remodeled very clean , refrig. and microwave in room, very large new flat screen TV , small breakfast table and 2 chairs Only a fitted sheet and comforter on bed. not much room in bath to put toiletries. and no electrical outlet un bath
We realy enjoyed our stay here. The staff is amazing and the room clean and confy. See you soon kittery inn and suites
the bed was very comfortable I specifically went for the pool. However, it was too cold to swim in and the attendant couldn't help. He said it was 81 but it was not. Adults shied away -- it couldn't have been more than 68. I was terribly disappointed.
Spacious, well equipped rooms with friendly staff. European guests may be suprised to be presented with plastic cutlery and polystyrene plates at the breakfast buffet which looks disappointingly cheap but seems common in USA.
When the shuttle was on its regular schedule & not ferrying wedding guests who had missed their ride -- it was a nice service to downtown. Room smelled like cats, AC was musty & dank. Outrageous price for a room with absolutely no amenities. Are q-tips really too much to ask?
Pool and hot tub. I wish there were more selections on room service menu. Also a couple of lights in room were broken and clock was wrong time.
The staff and service were both excellent. The free shuttle to downtown Portsmouth makes it a great location.
The breakfast was great, staff was very nice, the room size was just right for us. Great location to downtown and parking garage since parking is off site. Will definitely choose this hotel again. Nothing
Great location within walking distance! We came as a staycation to go out with friends we haven't seen in a long time! We had three different interactions with the staff, and all three were very disappointing. We had drinks with friends (who were also hotel guests) and asked for extra glasses, which came an hour later, and the staff member who dropped them off just had a terrible attitude. It was obvious he was unhappy about it. Came back from dinner and drinks to a very rude third shift member who told us we had a noise complaint and grilled us about who was staying in the room. We hadn't been in the room since 7pm, so I don't know how that was even possible. Then we were given a late checkout till 12:30pm and were getting ready when a very rude house keeper can to the door at 11am and told us we should have left already. We explained and she scowled and stormed off! Needless to say we will not be back.
The location was good When we got to the hotel they had one floor with no A/C and only had smoking rooms left otherwise. We are both allergic to cigarette smoke and had a hot, humid, miserable night.
I tried two room and they were both very dirty, and decided to leave. The front deal staff was very nice about it. Wouldn't reccemond anyone stay here
The terrible staff
Clean,quiet odor of smoke (there was no non-smoker room available )
Inexpensive. Good location near Portsmouth and NH beaches. Water was hot and good water pressure in shower. Lobby smelled bad. Internet access cost extra. TV had HBO, but no ESPN, CNN, Fox News, etc. Only provided 2 small towels. Mattresses soft & uncomfortable. Room wasn't made up until 5:00pm
It is a good place where sleeping if you're driving to another city and you have to stop for the night
Clean, Convenient. Wished there was shampoo and conditioner.
Close to turnpike and stores. Not enough staff. I waited 7 minutes to check in. When I had to check out there was nobody at the desk at all, just a sign saying the clerk was away assisting a customer. I was going to be late to my meeting so I just left my room key and called later to check out over the phone. 4 floors, over 30 rooms per floor, and only ONE ELEVATOR. You will be waiting a long time to get on the elevator. only one ice machine, and it's on the first floor. No fridge in room. No microwave in room. Microwave is on first floor. If all you need is a bed to sleep in, then this would be fine. But if all you needed was a bed to sleep in, you wouldn't pay as much as they charge for a room. Over-priced for what you get.
The staff was excellent and very helpful.
No coffee! really. Onkly one perk and they were out!
respectful staff. when we arrived we could tell the hotel was not top notch. While checking in I was informed that they had no rooms left with an ac in them or a fan. I was offered a 20% discount upon check though i was not pleased as i had made the reservation well ahead of time. We got our things and headed to our room, when we got in we checked things out to find that there was what appeared to be feces on the sheet of one of the beds. Between not having ac and the feces it was the last straw for my fiance. We called around to fine another hotel and i asked to be creditied back. The receptionist had no issue with giving my money back and was respectful about it. We were able to book a hotel about the same distance from hapton where we would be going for the next couple days for $15 more a night in a MUCH nicer hotel in andover ma area.
location. Excellent bathroom fixtures. dusty smellty wall to wall carpeting.
Nice building, big room with very nice furniture, lot of light in the room Restaurant maybe too expensive, few options to have dinner in the bar
This is an excellent Hotel. The people are friendly and the upgrade was very much appreciated None
It was different from the "chain" hotels and had a "friendly" atmosphere. I like the elements of the hotel that remained prior to renovation but also the up to date parts as well such as wireless and pleasant rooms. There was nothing that I did not like about the hotel. I hope to stay again.
We were given the Parlor Room (103) which was perfect since we both had work to do on our trip. That they did not offer local draft beer in the Epoc bar.
The staff is very helpfull and friendly.The room was very nice and pleasant.
Average hotel of this type. Room comfortable. Facilities OK. In-house restaurant food was good in evening Avoid the breakfast
The quaintness of the inn and the food at Old Salt's restaurnat made for an enjoyable stay.
This was a lovely country inn! The canopy bed was beautiful as was the whole atmosphere of this inn. The grounds as well as all the hallways and lobby were clean and comfortable. Complimentary lemon ice water, coffee, fresh fruit and newspapers were available at all times as an added touch. The complimentary breakfast by the fireplace each morning added to the entire experience. And the restaurant attached was exceptional as well as quite reasonable.
Seafood in the attached restaurant
I loved the Colonial Style Wish the bathrooms were a little bigger.
Location was great and Hotel room was comfortable and spacious. Breakfast was good with great range of fresh fruit and pastries. Bathroom could of been a little bigger
Clean rooms and common areas Restaurant on site Continental breakfast Parking Very uncomfortable mattress Outdated decor They have actual keys with a wooden key chain for your room, which are a pain to carry and the locking mechanisms are tricky to operate
quaint, quiet attractive inn. Very restful and liked that it had a nice restaurant attached.
Restaurant outstanding despite fairly low prices. The hotel is beautiful, warm and cosy. Would go back anytime and recommend to my friends.
I loved my stay and that is where I will stay on all my trips to Hampton. I have no complaints.
Treated like old friends from the moment we stepped through the door! Bob, the front desk clerk, was AMAZING! So friendly and helpful! The room was small, but beautifully appointed. Even though we went to the restaurant a bit earlier than our reservation time, they never batted an eye! Seated us promptly and the wait staff was terrific! This place is now definitely in our top 5 all time favorites! (The other 4 are out of the country!!) What's not to like, seriously?!?!