Make sure you request one of the rooms from the main hotel - or at least the better rooms outside in the carpark. The original room I was allocated was just bigger than the small double bed, and absolutely reaked of smoke. However, staff were very apologetic and immediately found us a fantastic room. Breakfast was great!
Position and history
Untrained staff (albeit willing). Reviews not read see below
The staff were very helpful and friendly, despite being overworked because of the wedding that was being held at the hotel. When we complained that we had not had hot water all day, it was repaired within a very short time of us reporting it.
Parts of the hotel were in need of refurbishment, especially one of the carpets on the ground floor which was very badly stained - and had a dish to catch the water from a leaking radiator. Also, because there wasa large wedding party staying at the hotel the stafff were very stretched and it was difficult to get a seat in the bar/lounge areas.
Extremely pleasant and helpful staff. Excellent full English breakfast included in the price. Warm and comfortable room.
friendly reception and bar staff
a surly restaurant staff person and forgotten orders for bar food two days running; shabby decor in room