Rent a Jeep in Gilbert

we made a reservation for a mid size auto a Malibu. I had a printout of all the Enterprise reservation information that had the enterprise address on 1140 north Gilbert road chandler Arizona. it listed my correct email and phone number, and my correct name. it listed the Chevy Malibu and the rate quoted. It had the correct dates. Everything was correct on the printout and confirmed. However the staff at the Enterprise location had nothing on file, just my email. They did not reserve an auto for us and offered a truck which would not work. They said we had to use another vehicle for added charge. We had no choice but to take the auto and pay much more than quoted. They also charged a significant fee for an added driver that we felt was excessive.

8.8 Very good

Oct 2020

Pros:

Staff good.

Cons:

Felt over charged for insurance

10.0 Wonderful

Jun 2020

Pros:

Pick up and drop off were really quick and easy. The staff were all very friendly. The truck was great!

10.0 Wonderful

Jun 2020

Pros:

Soooo easy drop off

8.8 Very good

Apr 2020

Pros:

Ray at Gilbert, AZ was helpful. Had he not shown me where the release for the gas cap was, I'd have spent some time looking for it!

Cons:

I was surprised to get NO paperwork to take along on the trip. But when we returned the car none was required, so I understand the "no paperwork idea". Our rental car got GREAT gas mileage, was comfortable during our 1600 mile trip, and insured we'll consider Enterprise for our next rental.

9.2 Wonderful

Dec 2019

Pros:

Staff very friendly and super quick.

Hertz

6.0

Okay

28 reviews

Cleanliness

6.0

Comfort

6.0

Pick-up/Drop-off

6.3

Value for money

6.0

2 locations in Gilbert

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Locations in Gilbert

82 West Ray Road

+1 480 376 0512

Monday	07:30 - 17:00
Tuesday	07:30 - 17:00
Wednesday	07:30 - 17:00
Thursday	07:30 - 17:00
Friday	07:30 - 17:00
Saturday	09:00 - 12:00

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904 N Mcqueen Road

+1 480 503 1795

Monday	07:30 - 17:00
Tuesday	07:30 - 17:00
Wednesday	07:30 - 17:00
Thursday	07:30 - 17:00
Friday	07:30 - 17:00
Saturday	09:00 - 12:00

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Reviews

6.0 Okay

May 2021

Cons:

They told us the tank was full, it was below half. When I tried to call the location, no answer. We had to return it with a full tank or risk paying ten dollars a gallon. Also the gas tank cover had been rigged closed, when we got gas it would not shut all the way. We again tried to call the location and no answer.

10.0 Wonderful

Feb 2021

Pros:

The staff was very friendly and helpful. The drop off was easier than expected.

Cons:

Maybe more agents to help out

10.0 Wonderful

Oct 2020

Pros:

Great job Marie ancd team!

Cons:

the bmw

2.8 Poor

Sep 2020

Pros:

Arrived 10 minutes early to get in quickly and out just as fast but Hertz didn't have an available pickup like I scheduled and it took 2 hours for them to ready one. The first hour they searched for a pickup the second hour they worked to get it released from someone else. There were 5 employees but only 2 helping customers then the other three (including a guy who wouldn't wear his mask) just hung around joking about everything they could and after an hour of waiting for a truck and another hour staring at the truck they gave it to me messy. This was dangerous, it put peoples and there love ones health at risk, and it was unprofessional. I HOPE TO BE REFUNDED IN FULL FOR THE GROSS NEGLIGENCE ON THE BEHALF OF HERTZ

Cons:

Everything could have been done better. They only check their reservations at 7am and not again until the next day so they have no idea who has booked and for what kind of vehicle throughout each day. They should receive an automated message for new bookings or be required to check hourly. Then they could pre-emptively call and say we don't have what you booked or they could track the vehicle down elsewhere. The guys cleaning the vehicles could have taken the initiative to clean the vehicle properly. They tried to get away without taking pictures but I stopped them and said the inside of the truck is a mess, the employee said 'i tried the best I could' I thought you have got to be kidding me you were sitting in there making fun of an old guy with gloves on doing nothing the last hour. At this point in the pandemic masks should be mandatory. Timothy Cline

2.8 Poor

Sep 2020

Pros:

One of the staff refused to wear his facemask, and rto my luck i had to wait from 2pm (my pickup time) until 4pm 2 hours with the person jeopardizing mine plus 12 other peoples health. then to top it off they downgraded me to a smaller pickup

Cons:

Mandatory masks and my rental being ready when i arrived

2.0 Poor

Sep 2020

Pros:

They ran out of cars at all locations in Phoenix. No assistance/alternatives were provided. Was told by the customer support line to go to the airport location. Waited in line 3 hours only to tell us they didn’t have a car either. An entire day was wasted trying to get a car with no success.

Cons:

Everything

Thrifty

5.3

Fair

No reviews available

One location in Gilbert

Show locations

Locations in Gilbert

904 North Mcqueen Road

+1 480 503 1795

Monday	07:30 - 17:00
Tuesday	07:30 - 17:00
Wednesday	07:30 - 17:00
Thursday	07:30 - 17:00
Friday	07:30 - 17:00
Saturday	09:00 - 12:00

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45 travelers who rented a car in Gilbert gave the car agency they used an average rating of 5.5

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