Convenient to the train station. staff was very helpful.
Menu was very small and required american plan at the time of our stay. (they closed for the season shortly after our stay.)
The staff were fantastic and very welcoming of us and our two small children. The two owners introduced themselves to us the first night which was really nice and they were always around the hotel, making it feel more personal than a normal large chain hotel. The rooms have english speaking channels too which was a big plus. We had a really lovely stay.
The child surcharge wasn't made clear to us when we booked the room
Absolutely fabulous. The staff was great, especially Steffen and Karol. The room offered the best view of any place I've ever stayed. Loved it!
All the staff are nice. Quiet environment and convinient place close to the station and the downtown of Grindelwald. Great mountain view facing Eiger North Wall.
I could not understand why a jag of hot water(probably boiling portable water) was CHF5.
Outstanding and accomodating staff. Food was outstanding both for breakfast and dinner. Very responsive to any request. Excellent location (near train station) in Grindwald.
friendliness of the staf
the A La Carte menu in the Schmitte restaurant and that there is no nice white bread at breakfast. The Anchor bread has no taste. A shame as I don`t like brown bread of which there was plenty.
quality of the equipment in the bathroom
The hotel is conveniently located to everything, the facilities were clean and the staff extremely helpful and friendly. I found the restaurant to be excellent in both quality and service.
Personnel was very good and kind in solving the issues around poor maintenance. Bravo to the reception personnel. The pool is great! I would recommend this hotel when all the work around it is finished.
the building site around the hotel. The half hourly trains passing by and stopping. The different maintenance issues of the rooms.
Attention to detail and the welcoming attitudef the staff