With a stay at Hanoi Ciao Hotel, you'll be centrally located in Hanoi, steps from St. Joseph Cathedral and minutes from Hang Da Market. This hotel is within close proximity of Vietnamese National Tuong Theatre and Hang Gai Street.
Make yourself at home in one of the 28 air-conditioned rooms featuring refrigerators and LCD televisions. Computers, complimentary wireless Internet access, and cable programming provide entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Rec, Spa, Premium Amenities
Make use of convenient amenities such as complimentary wireless Internet access, a television in the lobby, and tour/ticket assistance.
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. A complimentary continental breakfast is served daily.
Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request).
We stayed twice. First time was nice with clean room, however, the second time they relocated us to another hotel that was not that nice and should have cost less.
Where to begin? They relocated us to another hotel that was not as nice but still charged us same amount. After relocating us, I looked up the price at our new hotel and found that it was cheaper. When I confronted them about it, they played dumb and wouldn't give me the difference. Later, we asked the guy at the front desk if he could help us arrange a bus from HCMC to Cambodia. We looked up prices prior to this and found that it should only cost $14. We was very happy to help, but then told us that it would be $35 per person! He tried to claim that it costs more because of the Tet New Year and that we should book it fast because it will be sold out soon. We later found a phone to call the bus company and were told that it would still be $14 and that it was very unlikely they would sell out. Hmm, sounds like the guy at our hotel tried to screw us and pocket our money. But it didn't end there. We needed to get to the airport the next day and he told us it would be very difficult because no one would be giving rides due to the New Year. Understandable. As we asked around, we were told the same thing. He later said he could pull some strings and find us a ride very early in the morning. So we agreed. It would cost us 550 dong and a taxi would probably cost 350 dong, but we were afraid to take any chances. But wouldn't you know it, the ride he arranged for us was a taxi! He tried to make us pay him the amount and he would later give it to the taxi driver, but we of course refused. When we arrived at the airport, the meter said 3