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Passenger van |
Standard |
Full-size |
Luxury |
Premium |
4 locations in Hawthorne
Filters
Reviews
10.0 Wonderful
Feb 2024
10.0 Wonderful
Mar 2021
Pros:
Staff was friendly and fast.8.0 Very good
Feb 2021
Pros:
Staff was great! Really appreciated all their assistance. Pick up and Drop off were easy.Cons:
We were told 3 days before our trip that there was no vehicle in the size that we needed available. We appreciated their honesty. We received a call the next day that a van became available but someone had smoked in the van and they were trying to air it out for us. The day we picked up our rental, another van had become available, which we were glad to see. However, someone had also smoked in that van too. All the seats were covered in a layer of cigarette ash. We shared with the staff that the new car smelled like smoke and was dirty. They offered to wipe down the seats, but we knew that the smell would not just evaporate with wiping down the seats. We took the van to the car wash and had to pay to have it cleaned. Even the manager at the car wash was surprised because he knows we are not smokers and couldn't believe the smell. We were taking our parents, who are older and more sensitive, on this trip. We had to purchase air fresheners to try and cover up the smell. Our whole trip we had to drive with the heat on full blast (February trip) and the windows open. Our clothes, suitcases, even food tasted like smoke from being in that car. We usually have had great experiences with Enterprise but were super disappointed by this last one.10.0 Wonderful
Nov 2020
Pros:
I liked the location and the vehicle I rented was reasonable with gas.Cons:
The time the vehicle had to be picked up and dropped off could've been better for me. The hours of operation mattered because I had to pick up the vehicle in enough time to reach my destination and return on time.10.0 Wonderful
Jun 2020
Cons:
Pickup location was closed by Enterprise due to COVID and kayak did not tell me that the car was at a different location.2.0 Poor
Nov 2019
Cons:
Customer service was very rude2 locations in Hawthorne
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Reviews
2.8 Poor
Dec 2017
Pros:
I got a working car to use while the weather is in the single digits and while my car is in the shop.Cons:
The manager David at the tiny, sketchy Avis location first blamed and disrespected me for “canceling” my reservation multiple times - I booked through the Kayak app and the guy wouldn’t let it go. Then, although I had my screen pulled up but not a print out, he wouldn’t honor the daily rate of 39.99. Then he told me he didn’t have the car I reserved so he was “forced” to upgrade me thus (apparently) rendering useless the insurance I purchased via Kayak/Hotwire. David then put my NEW contract on the screen for a total reservation time of 6 days when I had only reserved three, and the total was $572.00!!! I asked him to fix it and he refused saying he had already authorized my card and “everything would work out” if I brought the car back “early,” even though “early” in this case was the initially agreed upon rental period. He told me that the only contract he’d be writing for me was the one on the screen. I had him write on the digital copy that the contract was incorrect before I signed. I got my car, and the next day he CALLED me to tell me there were more charges being put on my bill and he just “didn’t want me to be surprised”. I was FURIOUS. I would have returned the car that minute if I had been able to. In all, I had to fight with this guy over every charge and I still wound up paying nearly $300 for my 3 day rental. I wanted to have a great experience booking through Kayak, but I got the WORST rental experience of my life.10.0 Wonderful
Jun 2017
Pros:
The manager was very friendly and eager to please. It is located in the back of the Park & Ride parking lot in Ridgewood off route 17 south.2 locations in Hawthorne
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Reviews
10.0 Wonderful
Jul 2017
Pros:
The owner was great!Cons:
The experience was smooth and easy!2.0 Poor
Nov 2016
Cons:
Never ever ever ever ever ever ever ever ever again.10.0 Wonderful
Nov 2016
Pros:
The service was great!!2 locations in Hawthorne
Filters
Reviews
10.0 Wonderful
Oct 2019
Cons:
Excellent7.6 Good
Oct 2019
Pros:
Very Friendly staff, easy pick up and drop off serviceCons:
Cleanliness.5.6 Fair
Jul 2019
Pros:
Car was very comfortable and pick up was friendly and easyCons:
Upon dropping off car- I made sure that it was returned with the same amount of gas as when it was picked up. However, upon receiving my receipt via email- I was charged $25 additional dollars for returning it supposedly with less gas.9.6 Wonderful
Aug 2018
Pros:
Service at the Fair Lawn, NJ location was excellent. Rented through Kayak and was charged what was quoted.8.4 Very good
Jun 2018
Pros:
Very courteous and helpful.Cons:
Had to wait for about 20 minutes for someone to come to the counter to wait on us.2.0 Poor
May 2018
Cons:
They have too much hidden unnecessary charges. Like tolls beware! You can’t use your own EZ pass on their cars and even without using the bill you get is too much.Along with a 9 passenger van, rental companies in Hawthorne offer 7 passenger vans.
Pick-up location | Hawthorne |
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Car types | Van, Minivan |
Rental locations | 1 |
Airport locations | 0 |