The Georgian style hotel is surrounded by beautiful grounds and has 135 bedrooms, including Superior rooms and Suites. We have 13 meeting rooms and a newly refurbished restaurant, bistro and bar. We're also a popular venue for weddings and professional business meetings and conferences. The hotel is 30 minutes from Manchester and 35 minutes from Liverpool. We have free parking for hotel guest.
We were able to stay in a good hotel with our dogs.
My only negative was that my reservation hadnt been passed from booking.com to the hotel. The hotel did however honour the booking and the rate.
Bar and restaurant service was poor
The staff are always friendly. On this visit the e mail from booking.com hadn't come through the whole time i was there.
Good location and very nice looking
Gym was very small Food was priced high for the quality
service at breakfast - slow, forgot orders, dirty cups, dirty cutlery, jam pot smeared with dried ketchup, tray where jams etc stood on table was dirty - think honey , poor selection fruit, evening meal in lounge our first choices were not available, and starter was sent out with homous instead of guacamole as they had run out of that also. Bathroom smelt of old urine. Room was noisey from a TV next door / interconnecting door which was not turned off until 2am - hotel staff did not want to enter room to turn it off as guest was out so they moved my room at 00.30. charged us for full cooked breakfast instead of continental on both mornings. Also larger coach party was staying at the hotel all of whom were up at 6am making alot of noise in corridor this wasn't a problem as also had an early start but would of recommended trying to seperate coach party guests and other guests if they have got an early departure. My collegue was also woken by people on motor bikes outside her room in the early hours. and her bathroom smelt of drains on the 2nd day
The leisure facilities
having to wait over 1 hour to check into room
Front desk staff were excellent
The coffee for breakfast and the separate coffee bar were uniformally terrible. Training as a barrista would help them get a decent coffee out of what is a good espresso machine.
The gardens outside
outdated interior in the room; non functioning heating