This Courtyard By Marriott is in need of a renovation to match it's brand name.
The front desk staff for every shift was friendly, and the staff at the deli counter was so sweet to us. After learning we were in town for a funeral, she earnestly gave us condolences. The food was delicious too!
I really wish at this star level that free breakfast would be included.
No complimentary Coffee anymore
Friendly staff at check in
Cramped room, felt dirty in the hallways and common area
breakfast not included
Clean carpet and clean sheets
The ceiling of the bathroom was almost going to fall down
My room was full if ants in the middle of the night abd I couldn't sleep at all!
The hot tub in pool area was out of order.
There was guest laundry facility which meant I could go home with clean clothes. Breakfast was reasonably priced and coffee was good. Staff was helpful and friendly.
House keeping department.
The staff was horrible, I had bed bugs in my room, and o was from out of town when I got there I couldn't check right in I was hot until 3 pm but I got there around 12 noon I already payed so I should've had a room immediately
Hotel was clean and staff was excellent. Definitely will be staying at this location again.
Location, and easy to get to
Coffee maker would not make coffee....I asked to please look at, exchange, or get me one that worked - TWICE - didn't happen
Great room and excellent staff listened to our needs and found the perfect room for us. Thank you!
all staff were very professional and nice.
nothing to complain about
Staff was friendly
Cleaning staff left dirty towels in bathroom
To me this was not a three star hotel
Nothing at all.
The staff was polite but careless. The first room she gave me was someone else's. The second room my keys didn't work to it and the third room was okay.
The room was nice
The clientele at the hotel was crude, it seemed like a nice neighborhood but with the other patrons I did not feel safe
Staff friendly but not concerned as to our safety
Yes being woke at at approx. 2am and then again at 3am. First time it was a several knocks at our door by approximately 4-6 people. One of the males had his eye up to the peephole. At 3am it was a single male knocking.
the overpowering scent to mask the cigarette smoke
I showed the lady behind the desk the orange and black stains on the pillow cover and she told me to just throw it away.
The front desk staff and the cleaning crews were excellent
The lady serving food and coffee in the morning had long nails to which she could barley grab everyone change and her gloves (when she would wear one) did not fit. Plus she would touch her red hair right after she put a glove on. A for effort??
the room was clean and spacious.
being on the very first floor near the door, in a cirner
I loved the staff friendliness, and that the room was very up to date as far as furniture.
The down fall of rm. 115 was the bath tub wall looked as if it had mold on it. I wiped the area which felt slimy, and the ceiling above it needed repair from what appeared to be a leak.
Front desk staff were courteous.
Ceiling in the bathroom was peeling. Window wouldn't close and you could hear the interstate traffic. Floor in room was wet from an apparent bathroom leak.
the kind employees at your starbucks
the night we checked in, I had to reclean the bathroom floor and that morning there were ants crawling all over. that did it for me.....
Would be hard to recommend this Courtyard, have stayed through the years in much nicer ones.
So bright and clean.
I chose this hotel because it had a hot tub, but it was broken. The staff didn't seem care. It may seem trivial, but there are tons of hotels in the Jackson area, I chose that particular one for its hot tub.
The guest in the next room, continued to disturb my sleep in the mornings, by allowing the doors to slam behind them, entering and leaving room every two minutes. Out at the pool, at 9 am, children were allowed to screaming and yelling.
The extreme noise disturbance, from the guest staying in the room next to ours. The screaming and yelling of the children at 9 am. The loud in the bathroom, when the light switch was turned on. The window air conditioning unit, was noisy, and irritating.
Staff allowed us to come in before check-in for which we were immensely grateful.
Not what i would expect from a Marriott. They staff was friendly, but accomplishing a simple breakfast was like getting a bill though congress. The toilet in my room ran intermittently.
No breakfast included, no complimentary coffee in lobby, tv in room off to the side of bed, one desk clerk even with major event in town.
not a very busy hotel
our credit card was charged for no reason...we are currently contacting the hotel to correct this issue...or we will file fraud charges
Good location close to everything
The room musty smell, but that could have been because of the air conditioning unit
It is in a bad part of town suritery gard had to be on duty at an Applebee's close by. The pillowcase were not clean and no coffee in the lobby at 7:30 am.
inside the room very clean
should be a two * hotel
The mattress was worn out and uncomfortable. There was a door in the hallway that slams everytime someone comes through it. It woke us up dozens of times throughout the night.
The facility was nice and the staff was great from check in to departure.
I have stayed at this hotel more than 50 times. i quit staying there about a year ago because of the maintaince. then they remod. the hotel so i came back. it is now going back to the old dirty unmaintained hotel it was before. i will not go back 2 stars
THE CUSTOMER SERVICE STAFF WERE VERY RUDE! I'M STILL WAITING ON MY DEPOSIT AND I CHECKED OUT SUNDAY 8/25 AND THATS NOT GOOD.
WHEN WE RETURNED TO OUR ROOM THE STAFF HAD BEEN IN THERE TO MAKE BEDS AND REPLACE TOWELS, WHICH WAS GOOD BUT WE WERE STILL CHECKED IN. THAT WAS VERY UNPROFESSIONAL!
The staff was great, very clean and accomodating..
Not really until I returned home
The room was below standard. Soil carpet, cracked ceiling paint, and K would not want to go thre again. This was not a 3 star hotel, not 1 star. Smoky room, we opened window to breathe, which helped.
Room was to noisy. Air conditioner to noisey, Fan in bathroom is wired into light switch so it has to come when you turn light on and fan was very noisy. Half of TV channels did not come in. My room was short 3 face rag front desk never brought them to me
We had called and requested early check in and the lady that took reservation was very nice! She said there would be no problem if we arrives at lunch time! Unfortunately we had several things to come up and was not able to be there till 250pm. Which By the way check in is 3. We had to wait on a room and then the room we were given was horrible! Not cleaned and smelled like mildew and cigarette smoke! Lady at Desk switched our room which was a little better. Breakfast was not that great! We the went to our car to find that it had been broken into! The staff was not very concerned and said it wad our fault we shouldn't left anything in the car! They have no liabilty insurance per manager! After talking with police dept we were told that they have had problems before! There are no cameras in the parking area except in front entrance when asking staff where they are none of them could tell me what direction they point in just that they are there! Will never stay at this hotel again and would not recommend it to anyone!
I enjoyed everything about my stay here. Parking was easy, checking in and out was non problem. The room was clean, the beds comfortable and the breakfast buffet was well stocked. The staff here are friendly and helpful. I was delighted to be able to access my email free of charge.
This hotel has undergone a major renovation in the last two months it is totally a new hotel and the update was extensive. The only thing that stayed the same was the wonderful staff southern hospitality at its best.
I have stayed here several times and the staff is very helpful. If I have ever had a problem with a room they have been very acccomodating to correct it.
The Front desk didn't tell us that our room was previously a smoking room, just 7 days before. The room smelled so bad. We told the lady at the front desk and her comment was that the hotel was going to under go a re-model. Don't know if I will stay there again.