Centrally located on the downtown riverfront, DoubleTree by Hilton Hotel Jacksonville Riverfront is set amidst the historic San Marco district, near EverBank Field and The Jacksonville Landing Stay connected in the 24-hour business center, and plan a meeting, training event or wedding for up to 500 guests at this Jacksonville, FL hotel with 12,000 sq. ft. event space, including a riverside terrace and a ballroom. Take advantage of state-of-the-art A/V equipment and creative catering to ensure your function is seamless and professional Admire beautiful views over the river from the balcony of your guest room or suite. Check emails with complimentary WiFi, and browse premium channels on the flat-panel HDTV. Spacious Junior Suites are also available at this downtown Jacksonville hotel, featuring a microwave, a mini-fridge and a sleeper sofa Dine in style at Ruth's Chris Steak House. Select your favorite cut of beef, to savor alongside signature sides and a bottle of fine wine from the extensive list. Begin your day with a southern-style buffet breakfast in The American Grill, or recharge with a coffee in the Starbucks Coffee Bar. Start an exciting night out with signature cocktails in the chic Lobby Lounge. Work out in the 24-hour fitness center, enjoy wonderful views from a pool deck lounger, or soak up the sunshine as you refresh with a swim. Our friendly staff look forward to greeting you on arrival with a signature, warm chocolate chip cookie
Great value, excellent customer service, and a beautiful view! Will 100% stay here again on my next trip to Jacksonville.
Ambiance and upgraded facilities
Staff was very friendly and accommodating
hotel staff was great. Location was good.
No fridge or microwave. We book the room because of the water taxi, but waited for over an hour before catching a cab
Friendly staff. Hot cookies. Nice pool. Good free parking under hotel. Easy access from parking to room.
Perfect location. The river view from the room was perfect.
No microwave in the room or small fridge. For the price of the room you'll expect those simple commodities. I didn't like that we had to pay for parking. $10/day. I didn't expect that.
Lobby, view, bed, big tv, pool, river walk
Light construction in parking lot
The newly remodeled pool deck, gym, and public spaces are the best downtown. The convenience to work or events is excellent. The staff is very friendly and competent.
Rooms are still pretty average, and new shower enclosure arrangement is problematic.
View of the water
Check out time too early
Beautiful view at night!
No microwave or refrigerator. No bathtub, stand up shower.
The location was excellent. Parking was free and the room was clean.
The main reason that I chose to give it such a low rating is that they invited a narcotics anonymous group into the hotel. Police were everywhere, loud music, someone tried to get in our room during the night, looked like a jail break.
The staff was very nice, and willing to assit with anything. I enjoyed my view of the river as well
There was a large cockroach in the bathroom
The riverfront view was the best.
Construction was going on all throughout the hotel and they didn't seem to bother to vacuum the mess up and room was not vacuumed either. A roach was in our bathroom. No pool towels everyday we went. Not what I expected. Stay at the Hyatt!!
sounds crazy but the only thing really was the parking garage
There was no microwave or refrigerator in the room. Thought the shower was going to be nice but the drainage was stopped up. The beds were hard. And the there was no good view
Location,room service,room,great cust service
Toilet overflowed, too many repairs, loud noises during repairs, holes in ceiling due to repairs
Not good location; remodeling going on
The staff was unprofessional. The first hour I was in my room the maintenance man walked in on me coming out of the shower. Hotel front desk gave an '0h'. Little to no apology for the incident. Just ignored it.
Undergoing renovation lobby a mess
Room was still cleaned when I chose to sleep in late.
First room: ring around tub, toilet seat disgusting. Called front desk, sent me to manager's voicemail. Then, the toilet overflowed. Called Hotel Employee to demand a new room. They wanted me to pack & drag my luggage to the lobby for a new
The view of the river
Nothing was as described!!! The staff was rude, very old outdated furniture and rooms!! Did not like anything about it!! I travel a lot and a motel 1 would've been better!!!
Right on the water. We had a balcony to see the fireworks
We had a double bed balcony room. No microwave or fridge in the room. Only two meal vouchers given for breakfast. I had a family of 4 and we stayed two days. Room rate was nearly $--- per night and breakfast not included both days.
Was old hotel and was very outdated It was remodeled and it's still old The employees were very rude and not helpful any
My room was clean
The staff was not friendly, I had some issues with my room security and my phone not working that they did not correct. The front desk double billed my credit card
Shower sliding door was not clean
I liked the location
The staff was not helpful, the air in the room wasn't working. The hotel was dirty and not the level of stars it claims.
The riverfront view from our room was awesome - nice view of the Jacksonville Landing. The bar/lounge was great as well... good food, good drink selection, and nice bartenders (Day and Night shifts). Overall a good stay.
Feeling kinda spoiled saying this but no fridge in the room and no tub - just a stand up shower...
Good location, clean and comfortable
Phone was broken, couldn't dial out and couldn't connect to internet. Employees were not that attentive. One employee locked up an elevator for an extended period to rummage around in the supply closet leaving only one elevator for all the other guests
This guest did not leave comments about this hotel.
The first room I got had a filthy bathtub with no finish on the bottom and stained. The second room had a strong odor of smoke and it is a non smoking hotel. I decided to check out and loose my money. Manager upgraded me to a nicer room and I was happy
A strong three star.
Asked for a king bed with a river view. Got a double bed with no view. Booked 60 days in advance. Under construction as of 4/2015. Still a nice three star.
The bathroom set up was beautiful.
The pool was so called being 'renovated', and the clerk at the front desk each day in the a.m was very rude.
location to the river
We were extremely disappointed as we found out the pool was not open since construction was getting done. This was not told to us prior to reservations.... My family was extremely disappointed!
The hotel was good. I like the location of the hotel. The staff was cool too. The room was average.
There was nothing that I din't like. I arrived late night, so I only had time to sleep before my meeting. However there was an emergency that hindered my sleep. Sirens were going off and we(guests) had to wait outside for a while.
Hotel is being renovated and THAT WAS NOT DISCLOSED AT BOOKING
The location was perfect
The hotel should have a rating of a 2 Star. This hotel was not what I'm used to staying in. The sheets were stain and the shower sliding door wasn't clean properly.
A stack of dirty towels laying beside the vending and ice machine. The hotel was very old looking. In need of remodeling. Over priced based on the condition of the hotel.
-Had to switch rooms the bathrooms where not cleaned properly. The room they put me in was just about the same. The noisiest Hotel I've ever slept in the walls seem paper thin and I could here everything and every conversation slamming doors etc.
Location was good. hotel could have had a shuttle bus to take you downtown though.
The only thing that was wrong with the room was there was no refrigerator or microwave in the room. Kinda disappointing I paid that much for a room and they can't even put a microwave or fridge in it. All my food was wasted.
Location was good. Service staff were very friendly and accommodating. If it were not for the staff I would rate this whole experience as poor.
Hotel needs renovatedPower went out on last night of stay. I believe someone said somebody hit a transformer so not sure that was hotel related.When the power went out for whatever reason we began to get water pouring out of our bathroom ceiling vent
Little room bathroom was the worst
The room size was small. The bathroom one could not turn around in, the sink was a to small. What a rip off.
Looked nice from the outside...
I would not recommend this hotel. Very disappointed in the room. Very dated and old carpet/furniture. Cracked tiles, dirty tub, dÃ©cor doesn't match, seemed to be pieced together with whatever was lying around