The Brook Lane Hotel was warm, comfortable, and welcoming. The staff were very helpful and engaging. They were genuinely interested in our comfort and interests.
Welcome at reception. Warmth and comfort of the room. Helpfulness of staff in recommending where to eat, where to visit.
Comfortable & big bed
TV not great & no remote control provided
Very helpful staff and great style.
Excellent staff, modern design, great food, comfy beds.
No tea or coffee making facilities in the room, only a minor gripe.
A lovely contemporary hotel with polite and friendly staff, food was excellent
Friendliness of staff. Amenities in room. Presentation of food. Outskirts of town.
Room not well soundproofed - you could hear next door going to the toilet.
Friendly staff. great room, food available on premise was excellant, Close to town centre & easy access
Service at breakfast was slow & disinterested on both mornings we stayed.
Friendly staff, great location.
The decor was modern yet warm and cosy and the staff were extremely nice and friendly