Basics
Dining
Services and conveniences
General
Bathroom
Outdoor
Things to do
Health and safety
Parking and transportation
Media and entertainment
Pool and spa
Accessibility and suitability
Workspace
Laundry
Bedroom
Family friendly
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the highlights of the hotel's location?
The hotel is ideally located in the heart of Laguna Beach, offering unobstructed views of the ocean and instant access to the famous California coastline. Guests can also enjoy proximity to various attractions, including beaches, parks, golf courses, and local businesses providing whale and dolphin watching tours.
What dining options are available at the hotel?
Guests can indulge in the best of California’s ocean-to-table dining at Driftwood Kitchen, or sip on signature cocktails and craft beers at The Deck with a fresh SoCal menu. The hotel also offers catering services and five different venues for any special occasion, with a seasoned Guest Service crew and Catering Sales Team to ensure a memorable experience.
What practical amenities does the hotel offer?
The hotel offers practical amenities such as daily housekeeping, contactless check-in/check-out, physical distancing measures, hand sanitizer in guest accommodation, and key areas, as well as a 24-hour security. Additionally, guests can enjoy parking, private balconies, and bed and breakfast offers.
What can guests expect from the hotel's customer service?
Guests can expect excellent customer service from the hotel staff, with many reviews highlighting the friendly and helpful nature of the Guest Service crew and Catering Sales Team. The housekeeping staff has also been praised for their kindness and helpfulness.
What are some common concerns about the hotel?
Some common concerns mentioned in reviews include the small and rundown nature of certain rooms, high parking fees, limited water pressure in the shower, and outdated aspects of the hotel. However, many guests have also praised the hotel's location, views, and the helpfulness of specific staff members.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Consider Noise Levels
Some guests reported issues with noise, particularly from neighboring rooms. Light sleepers may want to consider requesting a quieter room or bringing earplugs.
Check Room Type and Amenities
Guests advised double-checking the room type and amenities to ensure they align with expectations. Some found discrepancies between the listed amenities and the actual room features.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Main Beach Park, Laguna Art Museum, and Skinterest Wellness Spa, all within walking distance.
Be Mindful of Room Conditions
Several guests mentioned that some rooms showed signs of wear and tear, such as worn-out carpets and outdated furniture. Requesting a recently renovated room may enhance the overall experience.
Consider Parking Options
Guests noted that parking, particularly valet parking, can be expensive. Exploring nearby parking alternatives may help save on costs.
Plan for Additional Fees
Be prepared for additional fees such as resort fees, valet parking charges, and charges for certain amenities like microwaves. Factoring these into the budget can prevent surprises at check-out.
Engage with the Staff
Many guests praised the friendly and helpful staff, particularly the housekeeping team and front desk staff. Engaging with them for local recommendations and assistance can enhance the stay.
Manage Expectations for Room Size
Some guests found the rooms to be smaller than expected, so it's advisable to set realistic expectations regarding room size.
Consider Alternative Dining Options
While the hotel offers dining options, guests recommended exploring nearby restaurants and cafes for a variety of dining experiences.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | September | $239 | $390 |
Cheapest month to stay with an average 30% drop in price. | Most expensive month to stay with an average 62% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
6.5 | 0.3 mi | Santa Ana J. Wayne/Orange Cnty | 10.8 mi |
